R ebecca T u rner

**** ********* *****, ********* ****, Texas, 78148 Email: accj6o@r.postjobfree.com Home 210-***-****

Public Profile www.linkedin.com/pub/rebecca-turner/2a/1ba/10a/

Summa ry of Qualifications

15+ Years managerial and or supervisory experience

4 Years IT experience

3 Years Title and Right of Way experience

Graduate of Computer Science with emphasis in Networking and Programming

Minor degree in Business Administration

Dedicated professional seeking long term employment with a company whom will afford me the opportunity for growth

Education

Tarleton State University BS Computer Science December 2004

Minor: Business Administration

Experience

Title Agent/Projects Coordinator June 2010 – Present Access Midstream

o Utilize Excel and other reporting software to create a Title Tracker to efficiently delegate projects, create reports

for area coordinators for meetings and communicate closely with all project coordinators as to the status of

projects and ETA’s for completion

o Communicate with District Clerks and courts regarding probates, divorces and other related court information

o Work with billing departments to maintain invoices for title search related expenses.

o Examine documentation such as deeds, liens, judgments, easements, plat books, maps, contracts, and

agreements in order to verify factors such as properties' legal descriptions, ownership, or restrictions.

o Utilize CRECS to summarize recorded documents, such as mortgages, trust deeds, and contracts that affect

property titles. Read search requests in order to ascertain types of title evidence required and to obtain

descriptions of properties and names of involved parties.

o Obtain maps or drawings delineating properties from company title plants, county surveyors, and/or assessors'

offices.

Technical Writer November 2008 – January 2011 USAA

o Work in a 24x7 command center documenting outages and resolutions for USAA employees and the banking

center. Work closely with all IT departments to achieve return to service as efficiently as possible. Navigate

several software applications to achieve goals.

Technical Writer October 2007 – October 2008 Accenture

o Work with a Global Outsourcing company for their documentations team. Create and test LWI’s (Local Work

Instructions) for accuracy, clarity and content. Use a variety of software to complete tasks, i.e., Microsoft Project,

Excel, PeopleSoft, SharePoint etc.

Courseware Author May 2006 – September 2007 Del Valle Technologies

o Convert CBT courseware from Mandarin to Author ware, for the U.S. Navy

o Use Macromedia Author ware 6 and 7 to complete tasks

o Perform training solutions production on all types of development projects

Develop a basic understanding about the subject matter through materials provided.

Gather content from Subject Matter Experts using interview protocol.

Develop and edit content to support the overall learning goals and objectives.

Review deliverables for completeness, compliance with standards, and consistency with the detailed design prior

to sending to supervisor for review.

Collaborate with peers and Subject Matter Experts (SMEs) via professional communication channels to build

relationships

R ebecca T u rner

8419 Capricorn Drive, Universal City, Texas, 78148 Email: accj6o@r.postjobfree.com Home 210-***-****

Experience Con’t

Production Team Lead August 2005 – May 2006 West

Corporation

o Worked as a production floor supervisor, supervising 25 + agents in a call center environment. Assisted agents

with questions concerning product knowledge

o Coached agents, through personal development meetings weekly

o Monitored calls for coaching purposes

VA Representative Assistant June 2000 – May 2002 Temple Jr College

o Assisted in establishing degree plans for Veterans returning to college

o Data entry, typing filing, scheduling and other various office duties

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