Robert J. Tragno

** ****** **

Clifton,NJ *****

973-***-****

E-Mail: accj5p@r.postjobfree.com

Account Management Professional with demonstrated success in driving growth

and profitability in wireless telecommunications industry.

. Goal oriented leader with a pro-active approach to motivate team

members to achieve top results

. Proficient in identifying opportunities and executing strategies which

drive productivity

. Client focused professional with proven ability to create profitable

and enduring relationships

Professional Experience:

07/11 - 10/13 Sherwin Williams

Assist customers by determining needs and presenting appropriate products

and services.

Handle customer inquiries via the telephone by providing accurate

information regarding products and product applications and process

telephone orders accordingly.

Act as liaison between customer, sales rep and store staff.

Assist sales reps in making product recommendations to customers and

resolving product knowledge questions.

Ensure sales transactions are completed accurately.

Document and refer potential wholesale leads to manager and/or sales rep.

Follow pricing guidelines when quoting customers.

Ensure customers' quality and service expectations are met.

Establish and maintain accurate customer order files and formulas.

Assist in sourcing products required by customers that are not available in

the Facility and, upon approval, place order and follow up as necessary.

Record information on appropriate forms for proper completion of orders and

requests.

Operate the POS for all types of transactions.

Ensure merchandise has been processed through POS or recorded on manual

POST form prior to merchandise leaving the Facility.

Obtain necessary information to open an account or to charge to an existing

account.

01/09-07/11 Flextronics Inc.

IT Technical Technician

. IT technical technician in a Verizon Wireless store

. Advanced troubleshooting of wireless phones and pda devices.

. Replace defective devices for customers and transfer over there

data.

. Sell wireless accessories.

. Review customers calling plans and offer cost effective solutions.

.

05/00-06/08 AT&T Wireless Paramus, NJ

Business Care Manager

06/05-06/08

. Manage a national account that bills in excess of $20 million per year

. Implement action plans to resolve all client issues

. Team with sales partners to identify new revenue growth opportunities

. Develop strong long term service relationships with key decision

makersManage and deepen the customer relationship with long term focus

of expanding penetration and introduction of innovative product and

services

. Accountable for service metrics for monthly account reviews

. Grew account revenue by creating relationships with key decision

makers and end users

National Business Services Representative 10/03-06/05

. Contribute to building a better relationship with our business

customers by providing quick responses and turning customer concerns

into actions and solutions.

. Assist business customers with performing 3g migrations.

. Perform rate plan analysis to find the best plan for the customer.

. Experience with SIEBL, AXYS, IWOF, IBUS, ATLYS, CBIS, ESNET, CCNET,

WEBAXE, LASER, EPM, Microsoft Word and Microsoft Excel.

Inbound Customer Care- Resolution Consultant 05/00-10/03

. Provide guidance and support to Inbound Customer Care Representatives

on how to best resolve customer issues by guiding their use of

available resources and systems.

. Work directly with customers to identify and resolve issues in a

timely and fair manner.

. Identify billing issues and file billing tickets.

. Provide floor support to Customer Care to assist with call completion

and escalations.

Additional Responsibilities:

. Trained new consultants on the Resolution Tracking System

. Responsible for team Reliability Reports for schedule compliance and

productivity.

. Address a variety of customer inquires including service, billing and

equipment concerns.

Robert J. Tragno Page 2

Education

Some College

Ramapo College 1991 - 1993

Computer Skills:

Microsoft Word, Microsoft Excel, Microsoft Powerpoint.

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