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Customer Service Quality Control

Location:
Milford, CT
Posted:
February 07, 2014

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Resume:

MARK CHERRY

*** ***** ******, *** *****, Connecticut 06510

H: 203-***-**** * C 203-***-****

accj5c@r.postjobfree.com accj5c@r.postjobfree.com

QUALIFICATIONS

Detail oriented broadcast technician with 7+ years of industry experience and excellent data

management skills. Proven expertise in broadcast and camera operation in television, video, and motion

picture environments. Highly skilled in data management with experience in maintaining video libraries

and overseeing conversions from analog to digital systems. Excellent verbal and written communication

skills with a solid background in troubleshooting and resolving complex issues for internal and external

customers.

SPECIALITIES

Broadcast Technology, Communications Systems, Data Management, Camera Operation, Television

Production, Video Production, Video Editing, Motion Picture Production, Video Library Management,

Digital Formatting, Analog Conversions, Troubleshooting, Customer Service, Team Management, Avid

Media Composer 6, MS Office, Word, Excel, Adobe Photoshop, Louth Encoding / Automation, Odetics

Encoding, Beta Decks, Tape Duplication, Vector Scopes, Wave Form Monitors, Digital Routers, Sony

Studio Cameras

EXPERIENCE

AT&T, New Haven, Connecticut

Competitive Operator Service Specialist (2002 2012) Communicated with customers to fulfill

directory assistance requests and process credit issues. Direct customers with instructions as needed.

Escalated critical service issues.

GROUP W NETWORK SERVICES, Stamford, Connecticut

Supervisor, Digital Encoding / Tape Library (2000 2001)

Managed a staff of three to maintain a large scale video library to ensure quality control. Led major data

migration initiatives, converting footage from beta tapes to digital formats and ensuring proper upload of

all data to storage server. Executed digital encoding utilizing Odetics equipment in alignment with

scheduling requirements. Oversaw relocation of master tapes for off site physical storage. Supervised

activities of personnel responsible for quality control reviews of stored information awaiting air date.

** Drove digital encoding for programs on major cable networks such as A&E and The History Channel

to successful completion.

* Built and managed a video library comprised of 3000+ credit reels, commercial spots and air masters.

** Proved instrumental in launching a digital transfer and storage program, transferring all video tape

material to digital format, uploading the files to the server, and verifying video and audio levels.

WTNH TV NEW CHANNEL 8, New Haven, Connecticut

Broadcasting Technician (1994 2000)

Applied technical and creative visual skills to perform camera operation for live and filmed television

programs for an ABC affiliate. Updated and ensured accuracy of program list. Dubbed commercial and

promo tapes to Odetics system. Verified video levels and adjusted as needed. Reconciled on air

playback with broadcast log.

** Facilitated transition from analog to digital system, transferring beta tapes to digital format.

EDUCATION

UNIVERSITY OF NEW HAVEN, New Haven, Connecticut

Undergraduate Coursework

MANHATTAN EDIT WORKSHOP, New York City

Avid Media Composer 6

Currently enrolled at Gateway Community College for Computer Science Networking.



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