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Customer Service Sales

Location:
Tampa, FL
Posted:
February 05, 2014

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Resume:

Randall Cason

813-***-****

accith@r.postjobfree.com

PROFESSIONAL SUMMARY

I am a self-motivated business minded individual, looking to prove my value as a team player. I am an

honorably discharged US Veteran. After working a few different types of customer service jobs, I started and

successfully ran my own mobile detail business for over six years. Building it from the ground up utilizing

customer service skills and marketing strategies learned from previous experiences. Flexible and versatile –

able to maintain a sense of humor under pressure. Poised and competent with demonstrated ability to easily

transcend cultural differences. Thrive in deadline-driven environments. Excellent team-building skills.

PROFESSIONAL EXPERIENCE

One Touch Direct. Tampa Fl. Jan 2014 – Present

Inside Sales Representative

Display ability to work well in a dynamic, fast changing environment.

Make up to 150 outbound calls per day to prospective clients to sell AT&T U-Verse product

Attend sales meeting to learn best practices for value based selling.

Computer proficiency in a MS Windows environment.

Met company goal of two sales in one week the first week on the phones.

Work as a team player in helping booster moral on the sales floor.

Resource Staffing Group, Tampa Fl. Sep 2012 – Jan

2014

Technical Recruiter

Built, maintained and called leads lists for corporate job openings across the Tampa Bay and Orlando

markets

Compiled market intelligence in order to identify which firms were utilizing staffing firms and what

skill sets were most common

Negotiated contract terms (Contract & Direct) with potential clients in the IT, Finance & Accounting

and Engineering domains

Performed client evaluations in order to qualify clients as well as job orders

Recruited candidates via Monster, Dice, LinkedIn, referrals and PCR while communicating

effectively throughout the entire placement lifecycle

Conducted phone interviews, Skype interviews and in person interviews to ensure the delivery of

qualified, vetted resources.

Utilized a diverse soft skill set to illicit as much information out of every conversation resulting in

comprehensive marketplace information as well as a high submit to fill ratio. .

Maintained detailed candidate notes in the applicant tracking system (PCR) to maintain a future

candidate pipeline.

Responsible for onboarding documentation and contractor timekeeping

Maintained relationships with placed contractors/direct employees to ensure real time

marketplace/client information.

Rosina Food Products INC. Buffalo, N.Y. Jul 2012 – Dec

2012

Warehouse Inventory Control

Daily counts of food product ingredients used from previous days batches.

Stock kitchen with ingredients needed for daily recipes.

Clean warehouse to standard of federal regulations.

Clean freezer according to federal regulations.

Maintain warehouse equipment performing daily PMCS.

Electro Tape Specialties, Odessa, Fl. May 2011 – Jul

2012

Shipping Coordinator

Maintain Stock of 500 lines of various types of tapes and adhesives.

Price coordinate and route freight shipments nationally and internationally.

Pick and ship approximately $40,000 per day customer orders.

Maintain Shipping and receiving schedule for daily deliveries.

Receive and unload daily stock using sliding pallet rack system while using electric Hyster forklift.

Maintain maintenance for electric Hyster fork lift.

Ridin Clean Mobile Detail Tampa, FL. Jan 2004- Feb

2011

Owner, President

Customer scheduling and route planning.

Providing the labor daily in car washing and interior and exterior detailing.

Calculated and deposit daily income.

Maintain equipment and refill chemical supply levels for next day operation.

Successfully built a client base of more than 150 monthly customers at peak of business.

Hiring and supervising employees.

Lowes Home Improvement Tampa Fl. Jan 2003 - Jan

2004

Head Cashier

Schedule weekly cashier schedule.

Scheduling daily lunch and 15 min break schedule.

Was responsible for the accounting of daily money entered and withdrawn from cash

registers worth approximately 10k daily.

Bankers Life and Casualty Tarpon Springs Fl. Jun 2003 - Dec

2003

Insurance Sales Agent

Successfully passed state board on first attempt to receive 2-15 licenses (Life, health, and

variable annuities).

Utilized telemarketing skills to set face to face appointments with prospective customers.

Scheduled and ran appointments with prospective insurance buyers.

Capital One Financial Tampa Fl. Jun 1999- Jun

2003

Customer Service Representative C.L.A.W

As a member of the Credit Line Activation Team as was responsible for setting credit limits and

extending credit limits for new customers based on credit history.

Maintained a daily call volume of over 150 calls per day.

Utilized conflict resolution techniques with unsatisfied customers

United States Army 160th S.O.A.R Ft. Campbell, KY May 1994 –

May1998

92A- Parts supply clerk for Chinook helicopters.

EDUCATION AND PROFESSIONAL DEVELOPMENT

A.A. Mass Communication Hillsborough Community College Tampa, FL

HONORS AND AWARDS

Airborne Jump Wings US Army

Air Assault Wings US Army

Army Accommodation Medal



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