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Customer Service Manager

Location:
United States
Posted:
February 05, 2014

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Resume:

Crystal Hill

**** ******** *******, ** ***** 313-***-**** acciqc@r.postjobfree.com

Skills and Abilities:

• Excellent Communication Skills

• 10 years Cash Handling experience

• Excellent Customer Service Skills

• 2 years Managerial Skills

• Data Entry Skills/ Clerical Duties

• Strong Leadership Skills

• Professional Phone Etiquette

• 2 years Loss Prevention

• Proficient Microsoft Office Skills

• 10 years Food Service Worker

EMPLOYMENT HISTORY:

Wal-mart; Detroit, MI 11/2012-12/2012

Temporary Cashier

• Checked customer’s ID to make sure they met age requirements

• Collected payments and operated cash register

• Fast friendly customer service

• Stocked the shelves and took inventory

• Maintained a clean work environment

McDonalds; Detroit, MI 11/2008-03/2011

Shift Manager

• Supervised, hired,trained and evaluated a team of 10 employees

• Distributed bi-weekly pay checks

• Made company bank deposits

• Delegated employee tasks and responsibilities

• Ensured health and safety rules were adhered to at all times and maintained cleanliness of store

• Organized food and beverage products for ongoing inventory and food preparation process

• Correctly prepared customer food and beverage orders to company standards

• Kept track of inventory and ordered new supplies

• Answered multi-line telephones,took messages and directed calls

• Daily prepared lounge for opening and closing

• Ensured customer satisfaction

• Loss prevention

AMC forum 30; Utica, MI

Concession/Cashier 06/2004-03/2005

• Collected payments and operated cash register

• Fast friendly customer service

• Maintained a clean work environment

• Stocked shelves and took inventory

• Maintained cleanliness of station, cookware and utensils

• Packed orders, prepared and served meals

EDUCATION:

Redford High School Detroit, MI



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