DIANA WIRT

***** ** ***** ******, ***** Bend, WA 98045

Phone: 425-***-**** / 425-***-**** Email: acciqb@r.postjobfree.com

PROJECT MANAGER / OPERATIONS

Analysis/Trouble Management Network Operations Improvements

Dedicated and results focused Manager with over 10 years of diversely combined experience in project

management; and 6 years of experience as a Business Analyst within the Telecommunications industry.

Recognized team player, with proven track record to identify and resolve issues in processes and

network reliability problems. Highly motivated individual, with strong ability to generate business

initiatives to develop operations efficiency and increase business profitability. Proficient with various tools

and applications: Microsoft Office Projects, Visio, Excel and PowerPoint; and knowledgeable with SDLC

and Business Intelligence.

EDUCATION AND PROFESSIONAL DEVELOPMENT

Project Management Certification

(University of Washington, Seattle WA)

ITIL V3 Certification ISO 9000 Certification DMS100 Certification

PMP pending

CAREER HIGHLIGHTS

T MOBILE USA

Senior Analyst, Project Manager –Network Operations

Played a key role in decreasing 911 outage time from 56 to 20 minutes per incident

Successfully saved 520,000.00 by identifying and removing unnecessary pots line in switch offices

Instrumental in reducing error probabilities, by contributing initiatives to develop a MOP library

which can significantly provide more proven MOPs available to testers

NORTEL NETWORKS

Senior Manager Engineering Operations

Organized and relocated entire in house field engineers within client’s area which successfully

saved thousands of dollars in travel each year; and significantly allowed more personal

interactions with clients

Remarkably achieved 100% Customer Satisfaction from year 1998 to 2000 for Switch Eng (Qwest)

Strategically analyzed and revamped departmental operations; developed and established new

procedures that significantly increased productivity and efficiency with resource utilization

Consistently increased deliverables by 50% every year through increasing efficiencies and without

additional manpower

Planned and executed accountability procedures that empowered engineers to develop self

initiative ion accomplishing tasks

Project Manager – Field Operations

Received Sales Achievement Award for outstanding service

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D IANA W IRT Phone: 425-***-**** / 425-***-**** • Email: acciqb@r.postjobfree.com

Achieved successful completion of OC3, OC12 and OC48 network rings in 7 major cities;

accomplished projects within budgeted hours and obtained 100% client satisfaction

Played a major role in successful completion of DMS100/200 Initial and extension work for Pacific

Bell

PROFESSIONAL EXPERIENCE

T MOBILE USA Snoqualmie, WA (2006 2013)

Senior Analyst, Project Manager, Network Operations Trouble Management

Closely monitored trouble ticket activity; analyzed data and problem solved identified problems; and

managed project until executed.

Proactively managed NOTAM compliance in conjunction with NOC

Administered development of a new trouble ticketing system (HOMER)

Performed root cause analysis for improved Telco performance and network integrity

Collaborated with tower operations and regulatory on SBA and Crown acquisitions and worked

closely with Vendor Performance Managers on Telco contract obligations

NORTEL NETWORKS, Englewood, CO (1990 2006)

Senior Manager Engineering; Manager Broadband Networks

Directed and oversaw staff of 3 Managers and 47 Engineers (Field, Hardware and Software) for

DMS100/200, 300, 500 and 100W for the Qwest account

Administered design and engineering of digital switching equipment

Facilitated communication and teamwork with Sales and Marketing to constantly meet and maintain

commitments and quality while decreasing cost involved in all switching proposals

Project Manager Installation

Accountable for overall administration of supervisors and technicians for SONET and “Net21”

Managed “special projects” DMS100/200 in Qwest (ILEC) areas including warranty upgrades;

completed all projects in a timely manner and within budget

AFFILIATIONS

Board of Directors Snoqualmie Valley Riding Club

Board of Directors Snoqualmie Eagles #3529

Member PMI

COMMUNITY INVOLVEMENT

Board of Directors SNO Valley Eagles

Board of Directors Snoqualmie Valley Riding Club

Member ARC of King County

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