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Manager Software

Location:
San Antonio, TX
Posted:
February 05, 2014

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Resume:

Patricia Witten

713-***-****

accii0@r.postjobfree.com

Technical summary

Technical Strategy - WebSphere Architecture Design & Implementation -

Emerging Technologies - Migrations

SKILLS

Ms. Witten is an experienced IT Administrator with expertise in the primary

functional operations of two areas of expertise: WebSphere administration

and UNIX administration. She has four years experience with UNIX systems

management and ten years of WebSphere application administration. Her core

competency in WebSphere includes experience in integration and

administration of web applications for WebSphere Application Server, Portal

Server, Process Server, Extended Deployment Server, Rational Application

Framework, automation of WebSphere environment builds and maintenance,

Rational ClearCase, ClearQuest, IHS Web Server; and context-based support

for WebSphere integrations with Oracle, DB2, Java, J2EE, jsp, ant, xml,

xhtml, Jython, VMWare, IIS, Tivoli Provisioning Manager, Tivoli Access

Manager, Tivoli Framework, Remedy, network protocols. System Administration

experience in all flavors of UNIX: AIX (IBM SP2 hardware/software and

PSeries), Solaris, Linux (RedHat and Suse) and HP UNIX. Ms. Witten holds

technical certifications in technical training from WGU. Her experience

includes administration, technical management and customer service areas of

information technology. Ms. Witten is a systematic, strategic, flexible

decision maker with the ability to deliver value, align goals, and improve

responsiveness. Strong analysis and critical thinking ability, communicates

well in verbal and written interactions.

2013 Skills Refresh - Training: IBM Teach - WebSphere Portal Server Version

8.0 on Linux, WebSphere Application Server Administration Version 8.5 on

Linux, WebSphere Commerce Server Administration v8 on Windows.

Professional Experience

Kaiser Permanente, Pleasanton, CA

March 2012 to Present

WebSphere Technical Specialist

Participated in migration of a large number of java applications from

WebSphere Application Server Verison 6.1 to WebSphere Application Server

Version 7.0 and Version 8.5 environments including installing and

configuring application server and deployment of Enterprise applications.

System hardware environment - IBM POWER systems for AIX and Linux; and

zLinux on the Mainframe. Supported the cell configuration for core groups

comprised of as many as 50 jvms. Supported substantial number of legacy

application migrations (code developed from 2002 to present). Integrated

requirement changes and configuration modifications for applications

migrating to 7.0; collaborated with development teams to debug issues and

refine configurations. Configured WebGate single-sign on, implemented

signed and personal certificates for secure services. Configured JMS

Resources and SIB messaging components: queues, queue connection factories,

activation specs for Medicare application. Configured SOAP over HTTP web

services endpoints. Migrated applications with customized apache http

redirect statements and alias' configurations in the httpd.conf file. Built

WebSphere environments with Rational Application Framework (RAFW) automated

tooling. Isolated and analyzed problems, software bugs and configuration

issues. Implemented the BadApp utility for V7.0 debugging and resolved

tprof issues. Integrated Active Directory LDAP security Global Security.

Created certificate requests and deployed ssl certificates for JServer,

SalesForce, COMODO, and DataPower. Migrated Iplanet application environment

comprised of 270 applications to WebSphere with extensive web server

artifacts. Implemented health-check script. Built and installed WebSphere

Application Server Version 8.5 image in Red Hat Linux Enterprise 5.9

servers on IBM POWER servers for Pharmacy applications. Supported rotation

of weekend maintenance work, including Disaster Recovery.

Metropolitan Life Insurance Company (MetLife), Boston, MA

November 26, 2011 to March 31, 2013

WebSphere Technical Specialist

Provided technical expertise to support WebSphere Application Server and

WebSphere Portal Server external and internal projects, large in scope and

technically difficult, involving combinations of platforms, web

technologies, security, networks, and database technologies. Line of

Business (LOB) applications numbered 300 to 400 applications and a

considerable number of batch operations. Engaged in challenging, novel

situations daily involving other engineering and operations teams including

transnational teams communicating electronically in virtual get-togethers.

Worked complex assignments based on operations guides for specific

procedures of management and maintenance, testing, debugging, disaster

recovery, and installation tasks. Utilized industry standard frameworks,

processes and tools (Remedy, Sharepoint, Wily, SiteMinder, StarTeam).

Worked closely with development and production support team to schedule

content for releases. Ensured Service Level Agreements were met. Assessed

WebSphere configurations; provided debugging tools, cooperated with

performance test runs and monitoring requirements.

OpenLogix Consultant to FEMA April 1, 2011 -

November 15, 2011

Public Trust Clearance.

WebSphere Technical Specialist

The FEMA project focused on delivery of important customizations to a

custom-developed, software solutioned website, http://hazards.fema.gov.

WebSphere and custom code deliverables comprised a migration of application

source code from Version 5 WebSphere Process Server/Portal Server/WBISF/MQ

to Version 6.1 WebSphere Process Server/WebSphere Portal Server/MQ build.

Evaluated application architecture and design, supported development

programming deliverables and maintenance projects,

installed/configured/supported technology tools. Resolved change requests

for complex code change configurations in WebSphere and assessed impacts

accordingly. Provided lifecycle support of environments: development,

quality assurance, performance testing, and production. Participated in

daily SWOT meetings to schedule and review work assignments, assess risks,

and review delivery goals. Prepared detailed change schedule for major

production maintenance deliverable. Cross-trained as Rational ClearCase

build master. Built and deployed source code for daily testing and

promotion through the software life cycle. Built and tested new version of

ClearCase/ClearQuest proof-of-concept environment to plan for future

migration, configuration and upgrades. Provided user support to Application

Development team for Rational Software Architect, WebSphere Portal Server

and WebSphere Process Server desktop builds and Development Linux CentOS

Sandbox environment, including the exchange of signer keys among the

developers and WebSphere applications. Utilized as a resource for problem

determination and resolution for application integration issues.

Internal Revenue Service

January 3, 2011 - March 31, 2011

Modernized Integration Technology Services (MITs)

Public Trust Clearance.

WebSphere SME

Provided SME support for WebSphere Application Server critical, high

volume, production website environment comprised of multiple application

clusters and concentrations of interdependent application technologies.

Followed established high level security measures, SOX and compliance

protocols. Worked on assignments of diverse scope including providing

WebSphere training to internal IRS staff, attending internal Operations

meetings; attending Task Force meetings to study transition to Linux.

Gathered proof of compliance documentation and attended meetings with

external auditors. Developed and executed time and cost proposal for

WebSphere configuration updates to production. Reviewed pending requests

for configuration management, provided troubleshooting for configuration

issues for application specific issues (WebSphere, PeopleSoft, SiteMinder).

Adhered to strictly defined practices and guidelines for upgrades and

release management. Submitted change request for Governance Approval.

Coordinated planning and organization with various teams.

REI, Seattle, WA - Integration Consultant

November 15, 2010 - January 1, 2011

WebSphere Integration Consultant

Provided consulting and assessment services for evaluation of new

technology, WebSphere Extended Deployment (XD) 6.1.1.2 to a technical

community leading a small-scale solution architected solution. Worked with

internal Middleware team to determine business requirements and define

strategy goals. Adhered to established goals to deliver an efficient,

tested, model of deployment for implementation. Implemented WebSphere

Application Server Version 7.0.0.13, WebSphere Extended Deployment (XD)

6.1.1.2, and manual configuration of Apache for Solaris x86 operating

system. Provided installation toolkit build, Centralized Installation

Manager (CIM) install; and configuration package for a scripted

installation and configuration of WebSphere XD, including the prebuilt

fixpack updates.

IBM, Integration Consultant

August 30 - October 1, 2010

WebSphere Integration Consultant

Provided technical expertise to implement a development environment built

on Red Hat Linux Enterprise 5.5 Grid operating system using IBM

Installation Manager interface. Provided Phase one installation and

integration of Version 7.x WebSphere Process Server golden topology (RMRS),

Version 7.0 WebSphere Service Registry & Repository Version and WebSphere

Portal Server. Participated in review meetings with architects. Provided

packaging implementation details, documentation and scripts to team

responsible for delivery of rpm packaged installations.

American Airlines, Technical Infrastructure

June 16, 2010 - August 27, 2010

WebSphere Integration Consultant

Engaged to provide expertise for build of new development environment. Led

a small, internal team to build and integrate WebSphere Business

Integration and WebLogic Portal composite build comprised of WebSphere

Network Deployment Manager, WebSphere Process Server and WebSphere

DataPower for a project designed to migrate the Cargo Freight application

from the IBM Mainframe. Coordinated VMware image builds of the same

products for development community. Prepared logical diagrams of the

WebSphere environment. Incorporated the Agile methodology into planning and

managing the technical work of the team. Met daily with development team to

provide status updates. Provided oversight for WebLogic 10 Phase 1 build

with source code deployment and configuration of Accenture Cargo Freight

Reservation software developed by an Accenture team in India.

Internal Revenue Service

December 8, 2008 - June 15, 2010

Modernized Integration Technology Services (MITs) - Middleware

Public Trust Clearance

WebSphere SME

Provided SME expertise for WebSphere Application Server in critical, high

volume, website environment comprised of multiple application clusters and

concentrations of interdependent application technologies. Ensured

compliance with defined and established security methodologies, processes,

standards and tools. Provide daily and weekly status updates to upper

management. Served as a subject matter expert (SME) for an internal program

that assessed and evaluated requirements for a technology update for the HP

Asset Manager and HP Service Manager applications deployed to WebSphere

software, (prototyped on Tomcat). Assisted team with WebSphere Portal

issues. Participated in structured Solaris 10 migration of hardware refresh

program including preparations for builds to new hardware. Supported post-

launch operation. Attended daily production maintenance meetings. Utilized

standard tooling consisting of Panorama and Tivoli Enterprise Portal,

Tivoli Management Framework and Tivoli Configuration Manager. Participated

in task team review of mainframe prototype build-out of WebSphere for Zos

and zLinux operating systems.

U.S. Department of Education

January 7, 2008 - December 5, 2008

WebSphere Technical Specialist

Consultant to IBM for Department of Education project, Education Central

Automated Processing System (EDCAPS) and Grants Administration and Payment

Systems (GAPS) system integration projects.

Public Trust Clearance

Supported Phase I transition and go-live of EDCAPS website built on a

platform of WebSphere Business Integration and WebSphere Business Portal

products: WebSphere Process Server, WebSphere Portal Server, WebSphere

Network Deployment Manager. Supported updates to the product in the Phase

II stage, tracked and investigated software bugs and configuration issues

for the development team; supported the production WebSphere administrative

team in installation and configuration issues. Supported life-cycle source

promotion - deployed and configured pages, portal applications, skins and

themes, wid interchange files, war files, managed web servers and WebSphere

plugins. Supported human task management workflows, JMS destinations,

queues, topic spaces, message handling and routing services, process

orchestration, business process management, monitoring, jsr 168, wsdls,

java mail, soa configurations, clustering, profiles, security access

control, roles, groups, firewall issues, performance tuning, component

flow, traffic volumes and patching. Rebuilt failing cluster delivered in

Phase 1 with WebSphere Portal Server, WebSphere Process Server, WebSphere

Application Server Network Deployment, reintegration with TAM and LDAP,

redeployment of custom applications. Enhanced architecture documentation.

WebSphere Portal Conference, Nashville 2008

Senior Consultant engaged in multiple WebSphere integration and consulting

projects for various companies for the year 2007 (recession).

Independent Consultant to Winn Dixie Corporation

December 2007 - January 2008

WebSphere Integration Consultant

Resolved WebSphere Portal Server and WebSphere Content Manager subscription

based content and publishing rules issues for the promotion of published

content from development through production for an educational Intranet

site. Configured the syndication relationship, aggregation of changes and

ldap roles.

OpenLogix Consultant to Sheetz Distribution Company

November 2007

WebSphere Integration Consultant

Migrated WebSphere Portal and WebSphere Application Server environment

implementing Microsoft SQL database and Microsoft Active Directory LDAP

from Windows to Solaris.

IGate Mastiff Consultant to Cigna (IBM)

September 2007 - November 2007

WebSphere Technical Specialist

Administrative support for WebSphere Application Server and source

prototype developed for Cigna. The prototype incorporated mixed cell

topology consisting of WebSphere Application Server 6.0.2 with Filenet P8,

and WebSphere Application Server V6.1 with cloning and implementation of

new product features from Feature Pack 2.0. Researched and configured an

undocumented configuration for web services and SSL policy sets delivered

in Web 2.0 Feature Pack. Wrote Jython scripts.

Perficient Consultant to Neiman Marcus (IBM)

July 2007

WebSphere Integration Consultant

Installed, configured and secured an implementation of WebSphere Business

Portal and WebSphere Business Integration products including an integrated

WebSphere Portal Server/Process Server/WebSphere Application Server

development environment for an offshore development team for IBM

Application Integration Services project at Neiman Marcus.

Consultant to Ernst & Young

June 2007 - August 2007

WebSphere Integration Consultant

Advised development group migrating a Business Objects/Tomcat application

server to Business Objects XI and WebSphere Application Server with SPEGNO

security. Prepared research for installation process and provided

installation documentation to deliver a build process for WebSphere

Application Server Version 6.0 and 6.1 using the native Installation

Factory to build a CIP image for a 20 server installation. Migrated the

initial development environment. Reviewed and evaluated performance test

load factors for a separate development team evaluating the performance of

Documentum and WebSphere Application Server.

Open Logix Consultant to YUM! Brands Inc.

January 2007 - April 2007

WebSphere Integration Consultant

Delivered cohesive Intranet and Internet WebSphere solution to unify

virtual WebSphere Portals for multiple global brands (Kentucky Fried

Chicken and Taco Bell) utilizing common hardware and a common code base.

Initially hired to complete installation of the development environment and

successfully secure WebSphere with the Trust Association Interceptor (TAI)

integrated with Tivoli Access Manager. Remained to complete the build-out

of the complete environment - including planning, coordination,

installation, configuration, and securitization of test, staging and

production clusters that comprised a shared database structure for Portal.

WebSphere Business Portal components included Enterprise WebSphere

Application Server, WebSphere Portal Server, Search Server, WebSphere

Content Manager authoring server. Implemented WebSphere Portal Server split

configuration high availability golden topology standard built around a

shared database. Worked with client to configure environments for the

applications and prepare artifacts and configurations including: war files,

personalization, pages, portlets, themes, skins. Utilized wsadmin scripting

and tools to propagate source from the development environments, configured

WebSphere Search Server and WCM authoring server. Configured WebSphere

roles and groups for LDAP/TAM and Portal access control. Delivered

documentation to sustain the future builds of QA, UAT and Production.

IGate Mastiff Consultant to NiSource, Inc. for IBM AIS

November 2005 - December 2006

WebSphere Technical Specialist

Provided initial architectural build-out of Phase I for a project

provisioning the software and hardware environments for WebSphere Business

Portal products including WebSphere Portal Server and WebSphere Network

Deployment Manager environments on AIX LPARs with integrated MQ messaging

and Genesis Call Center applications. Installed and configured five (5)

horizontal and vertical dedicated clustered WebSphere frameworks (full

lifecycle configuration). Built and administered the initial development

cvs source repository and source build environment on Windows comprised of

Anthill OS and Tomcat Application Server. Later migrated source repository

to Rational ClearCase on AIX. Supported the build and integration requests

for thirty developers writing the IVR/WebSphere Portal Customer Call Center

application. Supported the delivery, packaging and installation of war

files and EJB application, and updates utilizing IBM PCM tooling and

xmlaccess. Provided knowledge transfer to internal IBM SSO administrators.

Delivered seventeen solution documents for product installation and

configuration. Tested migration to new version releases for Phase II and

installation of WebSphere Process Server.

Commerce Solutions Consultant to Kaiser Permanante

October 2005 - November 2005

WebSphere Technical Specialist

Joined a team of consultants planning a proof-of-concept build for

WebSphere Portal Server Version 5.x and WebSphere Application Server 6.0

with ILWCM. Gathered hardware and software requirements, including sizing

and capacity planning estimates for IWWCM and other content management

systems, evaluated compatibility issues. Provided installation scripts and

tested scripted installations.

Commerce Solutions Consultant to Grey San Francisco October

2005 - November 2005

WebSphere Integration Consultant

Rebuilt WebSphere environment following relocation of company to new

address. Installed WebSphere Application Server clusters on Redhat and

configured multiple WebSphere Application Server Version 6.0 profiles to

function as separate test space for the developers in China, India and on-

site test groups.

IGate-Mastiff Consultant to Sprint - IBM Global Services

September 2004 - September 2005

WebSphere Technical Specialist

Engaged to implement WebSphere Mobile server environment consisting of

WebSphere Portal Server, WebSphere Everyplace Mobile Portal Server, mobile

phone emulators and WebSphere Application Server, WebSphere Network

Deployment Manager for the Sprint PSI-B Mobile Portal project building a

self-service portal for the Sprint customer. Installed and configured

WebSphere Portal Server, mobile emulators via WebSphere Everyplace Mobile

Portal Server, WebSphere Commerce Server on Enterprise WebSphere

Application Server framework. Implemented a customized scripted

installation method provided by IBM Software Group to deploy vertically and

horizontally staged environments for development, test and staging.

Additional work included working with the IBM High Performance Group,

(HiPODs) based in Santa Clara, California, to duplicate the Sprint

environment for performance testing in their local environment and building

an environment at IBM in Austin, to be used as an evaluation environment by

the telecommunication sector within IBM.

Igate-Mastiff Consultant to Qwest - IBM Global Services September

2004 - September 2005

WebSphere Technical Specialist

Provided WebSphere Portal Server, WebSphere Network Deployment Manager,

WebSphere Application Server integration support to development team. Built

the daily source builds, deployed and promoted builds to test, staging and

production environments. Supported and investigated software bugs for test

organization. Implemented RSA Clear Trust in test, staging and production

environments.

IBM ITSO Redbook Organization

August 2004

Author/Tester

Participated in the initial phase of the software builds for a Redbook as a

professional development activity.

Encode Consultant to Gillette

April 2004 - July 2004

WebSphere Integration Consultant

Delivered WebSphere Application Server and Portal Server project

documentation not provided by initial consultant for architecture and

installation pieces of a WebSphere Portal multi-platform installation.

Encode Consultant to Independence Blue Cross

April 2004 - July 2004

WebSphere Integration Consultant

Supported the installation of Enterprise WebSphere Application Server,

WebSphere Portal Server, WebSphere Network Deployment Manager and WebSphere

Content Manager on AIX and Windows, respectively. Researched issues

impeding the installation of the WebSphere on the Oracle RAC server, where

WebSphere was not yet certified for Oracle RAC; worked with IBM and Blue

Cross to navigate through this difficulty. Collaborated to securitize

WebSphere with an existing 100,000 user production LDAP and Tivoli Access

Manager configuration

Encode Consultant to Automatic Data Processing

April 2004 - July 2004

WebSphere Integration Consultant

Collaborated with IBM Software Group to install and configure WebSphere

Portal Server, WebSphere Application Server, WebSphere Network Deployment

Manager and IBM Directory Services LDAP for a development environment

within ADP.

IBM ITSO Redbook Organization

March 2004 - April 2004

Author

Participated in the research, testing and writing of the product manual,

IBM Tivoli Solution Install, based on the On-Demand Solution Install Portal

Toolkit for the IBM ITSO Redbook Organization as a professional development

activity. See reference: W3C Member Submission for Solution Install:

http://xml.coverpages.org/ni2004-07-19-a.html.

Tsymmetry - DHS, US Customs Border Patrol Project

October 2002 - January 2004

U.S. Customs and Borders Patrol Full Security Clearance

WebSphere Portal Server Team Lead

WebSphere Portal Server Middleware Team Lead, supporting multiple

development and infrastructure phases in development, test, staging and

production Portal environments. Provided continual support of existing

Phase 1 environments while also building Phase 2 environments and, later

recovered and rebuilt Phase 1 environments for Disaster and Recovery

environment utilizing backup/restore. The hardware for the three phases of

delivery totaled 240 AIX LPARS. Customer requirements for Phase 3 required

automated, scripted installation problems for WAS 4.0.5 and WPS 4.21

products on AIX, because out-of-the-box silent installations did not work.

Provided detailed deployment and preparation plans for Phase 2 and Phase 3

installations. Supported Critical Situation (critsit) period for

implementation of Veritas failover and hardware updates not delivered in

Phase 1. Provided a comprehensive problem determination guide to describe

common software application failure for all of the integrated applications

interacting within the Portal application stack of MQ Series, Adapters,

SAP, Informatica, Tivoli and IDS. Reported to Release Management and

Production Management and Development teams to work out change control

issues including, EIS, SAP and Informatica development groups as they

related to WebSphere Portal. Managed and delegated the responsibility for

change control documentation and worked with overlapping deliverables for

production environment support and new software platforms in the

preparation and test period. Engaged on-site software training from IBM

Software Group for Jumpstart for WebSphere Portal Version 5.0. Award: ACE

Technical Leadership 2003

UNIX Administration

October 2000 - October 2002

Actuate Software

Senior Unix Systems Administrator

Systems Administration for AIX, HP-UX, Solaris, Linux, WebSphere

Application Server, WebSphere Portal Server, IBM HTTP Server, DB2, Oracle,

Redbrick, Informix, C and/or C++ compilers and Java SDKs for all platforms

for the Actuate development group.

Intira Corporation

March 2000 - October 2000

Unix Systems Engineer

AIX SP/2 System administration. Provided web and UNIX production support

for retailer businesses Partminer.com, Military.com and Telestra including

installing, configuring WebSphere and WebLogic. Monitored applications and

systems with HP OpenView and Tripwire in 24/7 environment and maintained

the Service Level Agreement (SLA) for fifteen-minute notification of outage

alerts. Researched and provided IBM configurator costs for Sales, prepared

a Statement of Work for IBM and Sun hardware purchases and collaborated

with network engineers to integrate new clients into the floor plan

footprint.

Lawrence Livermore National Laboratory

September 1999 - March 2000

Consultant to IBM - Unix Systems Engineer

Installation of the first Nighthawk SP/2 High Node for Livermore. Worked

with IBM hardware CE to accept delivery of the servers and add additional

corrective hardware to systems. Installed the AIX operating system on IBM

SP/2 high node state-of-the-art technology beta test system, the pre-GA,

Nighthawk I SP2 Class Server, one of the first SP/2 high-node installations

in U.S, for the ASCI White Project at Lawrence Livermore. There were four

SP2 node frames consisting of 16 high nodes installed using AIX NIM, in

addition to software required by the developers, including beta PSSP

Troutbeck code (PSSP 3.1.1), AIX 4.3.3, beta Loadleveler, VSD and GPFS,

FORTRAN, xlC, and KAI C++ . Configured and implemented the build of the

GPFS SSA raid for one teraflop (90 pdisks). Developed documentation for the

GPFS installation, de-installation and rebuild as requested by the

Livermore. Integrated corrective code drops, new packages and provided

sanity checks. Participated in discussions concerning the future build-up

and stabilization of the Nighthawk II Colony switch adapter for the A, B, C

and D complexes. At the six month point, the systems were rebuilt by the

IBM Hardware CE to the GA hardware. I worked again with the CE to

physically migrate NIO boards, CPU cards, memory books and Colony Switch to

the new frames. Installed the migrated software code of the control

workstation and node software levels via NFS distribution of AIX 4.3.3 and

PSSP code to beta Mohonk (PSSP 3.2) pre-released to the government.

Upgraded and managed an additional SP/2 test matrix comprised of 48 CEC

thin nodes and 30 CEC wide nodes.

IBM Product Support

August 1997 - August 1999

Tivoli Software Distribution Customer Support

Level 2 Technical Support for Tivoli Software Distribution, Inventory and

Framework software.

IBM AIX Customer Support Line

Level 2 Technical Support for the IBM AIX Operating System from the AIX

Support Center in Austin.

Previous Experience

Legal experience - Unix - New York law firm

1987 - 1996

Education: University of Florida.

Present: Western Governors University - In Progress - Bachelor of Science

with Software emphasis.

References provided upon request.



Contact this candidate