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Customer Service Management

Location:
Australia
Posted:
February 06, 2014

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Resume:

Vanessa Coppins

Current Address *** ******** ****, ******* ****, Adelaide, 5091

Date of Birth 14/02/1992

Email Address acci9c@r.postjobfree.com

Excellent time management and organizational skills and experience working long hours in very busy

environments. Able to work efficiently under pressure both individually and as a team. Working at a busy

retail store in London developed these skills a great deal and included a great deal of interpersonal and

intercultural communications due to the vast number of local and international customers. Working at the

London 2012 Olympics and for Embassy Summer School in London were fantastic working experiences,

requiring long hours at a high energy level and cultivating the necessary skills to provide a high level of

customer satisfaction.

Have obtained a great deal of experience interacting with people from a variety of ages, backgrounds and

beliefs due to studying in London, a degree in tourism which included international fieldwork and living in

international accommodation whilst at university and abroad whilst studying in the U.S. and South Korea.

These experiences ignited my passion for international education and my final year dissertation was an 8000

word report on the study abroad experience. My passions include travelling, meeting new people and

constantly striving to have new experiences.

Study Abroad Experience Highly Motivated

Culturally Aware Organisation / Time Management Skills

Customer Service Experience Retail Experience

Well Travelled Drivers License

EDUCATION

2010 – 2013 St. Mary’s University College, London, United Kingdom - Bachelor of Arts in Tourism

Management. Graduated with upper second class honors. Completed a joint honours degree in both tourism

and management studies. The course included practical elements such as fieldwork in UK, Europe and the

Caribbean.

2005 – 2009 Kildare College, Adelaide, South Australia – Graduated with 80.5 Tertiary Education Rank

Year 12 Subjects – English Studies, Mathematical Applications, Tourism, Psychology, Early Childhood

Studies, Religious Education

WORK EXPERIENCE

June – August 2013 – Embassy Summer, London, United Kingdom

Summer employment working as an activity leader for an international summer school at Embassy Summer

School Mile End branch in London.

Led on-site activities, led trips in London and around England, dealt with basic student enquiries,

helped students arriving and departing.

September 2012 – June 2013 – Primark, Kingston, United Kingdom

Part-time retail assistant at a large, busy clothing retail store.

Roles included customer service desk, fitting room, tills and stocking goods.

July – August 2012 – London 2012 Olympic Staff for Procter & Gamble

Employed thorough SportsMark Management Group to work in the Procter & Gamble U.S.A and global

family home for athletes and their families.

Registered, credentialed and showed guests around the venue, saw that guests were happy at all times,

gave local travel and transport advice.

April – July 2012 – VidaTherapy, Teddington, United Kingdom

Worked as a weekend receptionist performing administrative duties at high end beauty spa.

Made bookings in person and by telephone, welcomed clients, took payments, general housekeeping.

2011 – Michael Wisher, London

Worked as a casual hospitality staff at Wembley Arena and Ascot Racecourse for large events.

Bar and waiting roles.

July – October 2010 – Crusader Travel, Twickenham, United Kingdom

Performed basic assistant duties to gain work experience in the field

Roles included updating the website, filing, promoting deals in shop window, responding to emails and

answering the phone.

June – July 2010 – The Prince Albert Pub, Twickenham, United Kingdom

Worked part-time as bar staff

Served customers, took payments and cleaned venue.

VOLUNTARY WORK EXPERIENCE

January 2008 – Meals on Wheels, Cambelltown, South Australia

July 2007 – Tea Tree Gully Child Care Centre, Tea Tree Gully, South Australia

AWARDS AND ACHIEVEMENTS

2014 80 Hour TEFL Certificate awarded by i-to-i

2012 Certificate of Study Abroad Achievement x2

2009 Academic Excellence Certificate (For graduating grade: 80.5)

2009 Academic Excellence in Early Childhood Studies

2008 Certificate II Information Technology

2008 Semester II Academic Excellence

2007 Robotics Science TAFE Program

2006, 2007 Westpac Mathematics Competition

INTERESTS

Travel and Languages

I have lived in both Australia and the UK and have travelled within Europe, USA, Australia, the Middle East

and Asia. I attended a summer school at the Catholic University of Korea where I took language and culture

classes. I studied abroad for a semester at Pacific University in Oregon, USA, where I took business, French

and Japanese classes. I participated in French/Japanese/German/Spanish club activities and a conversation

partner program where I helped a Japanese student with English. I am currently participating in French

language classes in Australia and self learning Spanish and Korean.

REFEREES

Mr. Peter Smith

Director of Tourism at St. Mary’s University College

Telephone: 0011442082402354

Email:acci9c@r.postjobfree.com

Ms Sally Richards

Professor of Tourism at St. Mary’s University College

Telephone: 0011442082402354

Email: acci9c@r.postjobfree.com

Primark Ltd, Kingston, United Kingdom

First Floor Management

Telephone: 0011442085497453



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