Vanessa Coppins
Current Address *** ******** ****, ******* ****, Adelaide, 5091
Date of Birth 14/02/1992
Email Address acci9c@r.postjobfree.com
Excellent time management and organizational skills and experience working long hours in very busy
environments. Able to work efficiently under pressure both individually and as a team. Working at a busy
retail store in London developed these skills a great deal and included a great deal of interpersonal and
intercultural communications due to the vast number of local and international customers. Working at the
London 2012 Olympics and for Embassy Summer School in London were fantastic working experiences,
requiring long hours at a high energy level and cultivating the necessary skills to provide a high level of
customer satisfaction.
Have obtained a great deal of experience interacting with people from a variety of ages, backgrounds and
beliefs due to studying in London, a degree in tourism which included international fieldwork and living in
international accommodation whilst at university and abroad whilst studying in the U.S. and South Korea.
These experiences ignited my passion for international education and my final year dissertation was an 8000
word report on the study abroad experience. My passions include travelling, meeting new people and
constantly striving to have new experiences.
Study Abroad Experience Highly Motivated
Culturally Aware Organisation / Time Management Skills
Customer Service Experience Retail Experience
Well Travelled Drivers License
EDUCATION
2010 – 2013 St. Mary’s University College, London, United Kingdom - Bachelor of Arts in Tourism
Management. Graduated with upper second class honors. Completed a joint honours degree in both tourism
and management studies. The course included practical elements such as fieldwork in UK, Europe and the
Caribbean.
2005 – 2009 Kildare College, Adelaide, South Australia – Graduated with 80.5 Tertiary Education Rank
Year 12 Subjects – English Studies, Mathematical Applications, Tourism, Psychology, Early Childhood
Studies, Religious Education
WORK EXPERIENCE
June – August 2013 – Embassy Summer, London, United Kingdom
Summer employment working as an activity leader for an international summer school at Embassy Summer
School Mile End branch in London.
Led on-site activities, led trips in London and around England, dealt with basic student enquiries,
helped students arriving and departing.
September 2012 – June 2013 – Primark, Kingston, United Kingdom
Part-time retail assistant at a large, busy clothing retail store.
Roles included customer service desk, fitting room, tills and stocking goods.
July – August 2012 – London 2012 Olympic Staff for Procter & Gamble
Employed thorough SportsMark Management Group to work in the Procter & Gamble U.S.A and global
family home for athletes and their families.
Registered, credentialed and showed guests around the venue, saw that guests were happy at all times,
gave local travel and transport advice.
April – July 2012 – VidaTherapy, Teddington, United Kingdom
Worked as a weekend receptionist performing administrative duties at high end beauty spa.
Made bookings in person and by telephone, welcomed clients, took payments, general housekeeping.
2011 – Michael Wisher, London
Worked as a casual hospitality staff at Wembley Arena and Ascot Racecourse for large events.
Bar and waiting roles.
July – October 2010 – Crusader Travel, Twickenham, United Kingdom
Performed basic assistant duties to gain work experience in the field
Roles included updating the website, filing, promoting deals in shop window, responding to emails and
answering the phone.
June – July 2010 – The Prince Albert Pub, Twickenham, United Kingdom
Worked part-time as bar staff
Served customers, took payments and cleaned venue.
VOLUNTARY WORK EXPERIENCE
January 2008 – Meals on Wheels, Cambelltown, South Australia
July 2007 – Tea Tree Gully Child Care Centre, Tea Tree Gully, South Australia
AWARDS AND ACHIEVEMENTS
2014 80 Hour TEFL Certificate awarded by i-to-i
2012 Certificate of Study Abroad Achievement x2
2009 Academic Excellence Certificate (For graduating grade: 80.5)
2009 Academic Excellence in Early Childhood Studies
2008 Certificate II Information Technology
2008 Semester II Academic Excellence
2007 Robotics Science TAFE Program
2006, 2007 Westpac Mathematics Competition
INTERESTS
Travel and Languages
I have lived in both Australia and the UK and have travelled within Europe, USA, Australia, the Middle East
and Asia. I attended a summer school at the Catholic University of Korea where I took language and culture
classes. I studied abroad for a semester at Pacific University in Oregon, USA, where I took business, French
and Japanese classes. I participated in French/Japanese/German/Spanish club activities and a conversation
partner program where I helped a Japanese student with English. I am currently participating in French
language classes in Australia and self learning Spanish and Korean.
REFEREES
Mr. Peter Smith
Director of Tourism at St. Mary’s University College
Telephone: 0011442082402354
Email:acci9c@r.postjobfree.com
Ms Sally Richards
Professor of Tourism at St. Mary’s University College
Telephone: 0011442082402354
Email: acci9c@r.postjobfree.com
Primark Ltd, Kingston, United Kingdom
First Floor Management
Telephone: 0011442085497453