Gabriel Palacios

***** ** **** *****

Miami Lakes, FL 33015

305-***-****

acci8j@r.postjobfree.com

PROFILE

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Extensive history of developing and leading highly effective teams in operations, logistics, and

distribution environments focused at translating objectives into tangible results. Proven leader in

driving strategic agility through quality improvement, lean operations, combined with innovative

and analytical thinking to increase productivity through reduction in inefficiencies. Core

qualifications include:

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• 20+ years track record of management of multi-million dollar revenue and profit growth

• Leadership experience in, multi-site locations

• Success in an autonomous, self-driven environment, including excellent time management

and organizational skills with the ability to establish and maintain timelines

• A “customer first” approach to business management

• Thorough understanding of computer technology

• Oracle, Workday, MS Word, MS Powerpoint, MS Excel

• Asset management experience

• Medical Device - rental experience

• LEAN Six Sigma experience including leading Kaizen events

• Thorough understanding of compliance regulations to include Sarbanes Oxley, ISO 9000, as

well as, Federal and State Regulatory Agencies

• Route Management / Dispatching

• Bilingual; English/Spanish

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CAREER EXPERIENCE

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Kinetic Concepts Inc. 1991 - July-2013

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Operations Manager

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•Responsible for workload and resource planning towards dynamic 24 hour / 365 day

operation supporting Acute and Long-term facilities, as well as the home environment for

seven locations in the state of Florida and Puerto Rico

•Manage customer relations through conducting periodic business reviews and maintaining

constant communication with key personnel

•Manage operations and reporting structure for National Accounts handling business reviews

focused on revenue, expense spend and adherence to operational commitments

•Safety Manager responsible for monthly training of service employees, as well as, the

tracking of vehicle and occupational incidents and creating preventive countermeasures

•Responsible for lease negotiation of current and new facilities, to include leasehold

improvements and new facility start up needs

•Act as part of core start up team for international operations within Brazil, consisting of

compliance regulation interpretation, staffing and operational needs, and training

requirements

•Partner with Sales in forecasting daily, monthly and annual utility of assets, and in managing

customer expectations surrounding products and service levels

•Responsible for maximizing efficiencies in operation through LEAN Six Sigma management

and implementing cost controls

•Operate multiple locations in compliance with OSHA, DOT, JHACO and Medicare, as well as

State and Federal regulations and standards.

•Customer liaison for all high-value national accounts, managing customer expectations and

billing concerns

•Managed every aspect of the package logistic process from pickup to delivery for over 1,200

shipments daily while maintaining compliance with Federal and State shipping regulations,

Customs, and OSHA / DOT standards.

•Ensured all processing procedures were followed in maintaining compliance with Federal and

State shipping regulations, Customs, and OSHA / DOT standards.

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Kinetic Concepts Inc.

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Account Sales Coordinator

1989-1991

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•Responsible for maintaining and growing sales in designated accounts

•Conduct periodic business reviews and maintaining constant communication with

key account personnel

•Assist customers with all billing concerns

•Assist in daily tracking of rental equipment

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Mediscus Medical USA

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Account Sales Coordinator

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1986-1989

•Responsible for maintaining and growing sales in designated accounts

•Conduct periodic business reviews and maintaining constant communication with

key account personnel

•Assist customers with all billing concerns

•Assist in daily tracking of rental equipment

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