ALICE MANN

**** ******** ****

SAN ANTONIO, TX **244-1321

210-***-****

acci66@r.postjobfree.com

Career Objectives

To obtain employment as a Customer Service Representative with your company and provide the best

Customer Service experience. My 15 years experience in Social Services and extensive customer service

skills will be an asset to your company.

Summary of Qualifications

I have 14 years experience working directly with the community and enjoy resolving complicated issues

with my focus on great customer service.

• Exceptional communication skills

• Problem Solving abilities

• Strong organization skills

• Marketing/ Sales experience

• Fast Learner

Work History

Superior Health Plan, SAN ANTONIO, Texas

Service Coordination

Feb 21, 2007 - Aug 13, 2013

Handled incoming and outgoing calls in call center environment while conducting data entry and intensive

case management and assisted members with resolving state complaints and billing issues. Operated

office machines daily and documented all circumstances in database systems. Routed incoming and

outgoing mail and proofread medical records, brochures and reports. Researched and assisted with

special projects, managed multiple calendars, and scheduled traveling arrangements. Establish

authorizations for DME, Oxygen, Home Modifications, Medical terminology and ICD9 codes used to

complete authorizations. Extensive traveling to conduct Outreach and Marketing/Sales for the Star Plus

Program. I was promoted twice within the company and started as a Connections Representative in 2007

promoted to Member Advocate 2008 promoted to Service Coordinator 2008

San Antonio Independent Living Services, SAN ANTONIO, Texas

Social Security Benefits Specialist/ Independent Living Skills Trainer

Aug 15, 1999 - Feb 20, 2007

Social Security Benefits counseling provided one on one and explained work Incentives and healthcare

choices. Taught Independent Living Skills and provided Information and Referral sources to Medicare/

Medicaid beneficiaries. Researched and applied for Grant funding used to assist in relocating our

members from nursing homes into the Independent Living community. I traveled within 28 counties for

participation in Outreach and Marketing events. Supervised 6 volunteers and managed travel schedules,

hours worked and maintained database system. Established volunteer work hours including making travel

arrangements and mileage reimbursement logs completed for volunteers.

Education

St. Philips College, San Antonio, Texas

Associates Degree

Aug 1992 - Jun 1996

Major: Radiologic Technologist

GPA:3.0

Palo Alto College, San Antonio, Texas

1 year college, technical or vocational school

Major: American Sign Language Basics

GPA:3.4

Fox Tech High School, San Antonio, Texas

High School Diploma/GED

Major: Liberal Arts

GPA:3.0

Training

Social Security Benefits Counselor

Virginia Common Wealth University

Courses taken for completion of Social Security Benefits Counselor for Social Security Work Incentives

Grant. Grant funded classes were provided to assist SSI and SSDI recipients return to work and not lose

monetary or medical benefits.

Administrative Assistant

CBM Education Center

Attended CBM Education center for Administrative Assistant Certification and completed all courses.

Computer Skills

Typing Speed 45-50 WPM

Additional Computer Skills Personal Computers, CCMS, AMYSS, Outlook, Email Software, Peripheral

Devices, Word Processing Software, Excel, PowerPoint, Binding Machines, Laminating Devices, Apple

IPad and Virus Scanning software.

Language Skills

English - Excellent ( Read Write Speak )

Spanish - Excellent ( Read Speak )

Sign, American - Fair

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