laura j. montanino
east Islip, new York *****
Tel. 631-***-**** Email: acci3u@r.postjobfree.com
Profile
Dynamic, Versatile professional with a diverse background in retail, as an
Operations Assistant Store Manager. Demonstrated strength in planning and
time management, with excellent multi-tasking skills. Proven ability to
achieve desired results through LEADERSHIP and effective communication.
Background
The Home Depot (THD) Operations Assistant Store
Manager
(4/1994-8/2013)
Responsible for driving sales, customer service, associate development,
store profitability, in-stock and store appearance for a $ 36M- $98M/Yr.
big box retailer. Executed processes, solved problems and developed
leaders.
SALES - Increased sales by $3M over prior year. Partnered with store
manager to develop strategies to drive sales and profitability.
Conducted periodic reviews of the store's P&L and monitored
operational expenses.
OPERATIONS - In conjunction with management team, oversaw all areas
; back end, front end, inventory management and back office while
acting as Manager on Duty. Utilized OAM Planner and Playbook to
inspect operational areas. Responsible for a team that placed in the
top three during Cashier Olympics consecutively in 2010 and 2011.
. INVENTORY MANAGEMENT - Ensured that supervisors and inventory
specialists understood relationships between on-hand, average weekly
sales and target effective inventory.
. CUSTOMER SERVICE - Managed activities and associate performance,
which optimized sales performance, profitability and customer
satisfaction. Ensured that associates were properly trained to provide
excellent customer service.
PROFITABILITY - Exceeded store-controlled operating profit (SCOP)
HTD by 13% over district plan of 7.0%. Drove profitability through
expense management, shrink mitigation, and overall operational
efficiency in all areas of the store.
SAFETY STANDARDS/ENVIRONMENTALCOMPLIANCE - Executed the company's
Handling Hazardous Material, Recycling, and Environmental programs.
Managed overall claims process for workman's compensation/ liability.
Succeeded in reducing claims by 68% vs. previous year - 2012.
CORE PROGRAMS/STRATEGIES - Executed to improve customer service, in-
stock and store appearance. Reviewed store shrink performance and
drove shrink mitigation programs.
STAFF MEETINGS - arranged to address shrink mitigation events and
assign action items.
Porta Systems Corp. Key
accounts manager
Syosset, NY (1/1989-2/1992)
. CUSTOMER SUPPORT - prepared quotations, answered sales-related
inquiries, change orders and return authorizations.
. SALES ORDER ENTRY/TRACKING - entered sales orders and followed the
ordering process, coordinating the efforts of various departments and
vendors to meet milestones, resulting in timely invoicing and higher
levels of customer satisfaction.
. FINANCIAL TRACKING/REPORTING - insured obligations were met with
regard to invoicing and collection, and reported on overall
financial status.
Macys
Shoe Salon Sales Associate
Huntington, NY (1989-1991)
. SALES- Commission vs. draw. Recognized for having a perfect score
during a secret shop conducted to evaluate the success of a sales
program. pairs of shoes were automatically brought to a customer.
. REGISTER - Responsible for sales, returns, send sale items and
opening credit accounts.
. CUSTOMER SERVICE - Built a customer base and provided excellent
service by gathering and maintaining information and keeping
customers advised of in-store services and special events.
Chateau la Mer
Waitress
Lindenhurst, NY (1986 -1989)
. CUSTOMER SERVICE- Provided outstanding customer service in a
pleasant and friendly environment. Familiar with menu selections
and specials. Adept at presenting the information in a manner
which ensured customer satisfaction. Garadon cooking as required
for specific entrees.
SOFTWARE
. OAM Planner and Playbook
. First, First Phone, First for Checkout
. P&L Toolbox
. Microsoft Office
Education & Training
. Home Depot Operations Assistant Manager Training - SSC NJ
. Seminars in Women in Leadership - New Jersey
Awards
. Cashier Olympics - 1st place 2011 for the NY region - competed in
St. Louis
. Cashier Olympics - 3rd place 2010 (competed with 4districts - 25
stores)
. P & L- for the district took home the gold cup January 2013
. EPP - Protection Plan Sales Awards 1st place in the district
2012/2011
. Loss Prevention Award - Monthly award for deterring theft December
1999
. Customer Service Award - Pacific Bell 1991 received in California