Nichole Miles
Petersburg VA, *3805
acchy8@r.postjobfree.com
Objective:
My goal is to obtain a challenging position within a company that can utilize my skills as an Administrative support
professional, where I can expand my knowledge and experience to assist in the continued improvement of the
organization.
Skills
Strong Verbal and Written skills Administrative support
Excellent Organizational Skills Time Management skills
Strong Interpersonal skills Ability to work individually or with a team
Multi-tasking skills Extensive Customer Service Training
Extensive Claims Training Knowledge of coding systems: CPT4, ICD10
Data Entry Skills Cash handling skills
Education
1995-1999 Carver High School- Columbus, GA - College Preparatory High School Diploma
2000-2001, KLA Medical Services, Columbus, GA - Medical Coding Certificate
2001-2001 Elizabeth Turner Cont. Ed program/ Columbus State University-Columbus, GA- Medical Coding Program
2002-2003, Chattahoochee Valley Community College- Phenix City, AL- A.A. General Studies
2012- Current Walden University online, Minneapolis, MN – B.S. Healthcare Management
Work Experience
*** Midtown Acute Care*** Columbus, GA
Medical Receptionist
March 2012 to April 2013
Worked in a fast paced Urgent care checking patients in and out using Primesuites Medical Software. Verified
insurance, updated patients’ demographics, collected co-pays for services being rendered, Handled cash, check and
credit card transactions. Posted payments to patients’ accounts. Scanned in medical records/data to patient charts.
Processed all Release of Information requests and maintained all medical record logs
*** Erika Trotter of Real Estate Investments*** Atlanta, GA
Administrative Assistant
February 2008 to February 2012
Greet and assist all visitors, potential buyers and renters accordingly. Answered telephones, took messages, distributed
incoming mail, created documents to include spread sheets. .Completed expense reports, and other necessary real
estate forms that were needed at time of closings and rental agreements. Answered inquiries regarding vacancies and
scheduled viewings for potential buyers and renters.
*** MJ’s Credit Repair and Tax Services Columbus, GA
Income Tax Preparer
October 2010- April 2011
Furnish tax payers with sufficient information and advice to ensure correct tax form completion. Prepare simple income
tax forms for individuals and small businesses. Educate tax payers on new tax laws and documents needed to file
correct tax returns
***Magellan Health Services- Alpharetta, GA
Customer Service Associate
November 2006 to January 2008
Using the As-400 software in a call center environment assisted mental health and substance abuse providers and
members with authorizations for services, information regarding member eligibility, EAP services, claim status and
Magellan’s program and procedures. Resolved customer’s administrative concerns through extensive research. Set up
outpatient authorizations for mental health and substance abuse services sought by member.
***Legacy Medical Center*** Atlanta, GA
Patient Account Representative
December 2004 to June 2006
Organized and collected patients account balances. Managed telephone calls from patients, insurance companies and
medical practices. Answered patient account inquiries, followed up on billing to make sure that payer-specific billing
requirements were met. Updated and managed assigned accounts in a timely manner. Maintained and complied with
audits
***Todays Staffing*** Atlanta, GA
Provider Inquiry Specialist
June 2003-December 2004
In a call center environment served as the initial contact for Georgia Medicaid and Peach care for kids providers and
staff. Provided callers with general program information and member specific information as requested. Verified
members eligibility, researched and adjudication claims for payment, set up referrals as needed. Assisted providers
with credentialing information and routed calls to the correct department.
***Blue Cross Blue Shield of GA***
Data Entry Specialist
October 2002 to March 2003
Verified HCFA 1500 and UB-92’s for accuracy using Blue cross’s software management system. Made necessary
corrections to claim forms so that they could be processed correctly. Utilized basic office skills, filing and mailing in state
and out of state claim forms and documents
*** Spherion Staffing ***
Bank Card Customer Service Representative
December 1999 to June 2000
In a call center environment answered incoming calls from Aspire Visa cardholders regarding their accounts balances.
Updated customers’ accounts with correct demographic information. Answered calls regarding account balances and
charges. Made corrections to customers’ accounts regarding incorrect charges.