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Customer Service Loss Prevention

Location:
Uniondale, NY
Posted:
February 04, 2014

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Resume:

Derek Wilson

* * * * * e w Yo r k Av e B r o o k l y n, N Y 11 2 1 0

Home: 718-***-**** Cell: 917-***-****

acchv1@r.postjobfree.com

CAREER OBJECTIVE

To build a long-term career in security management with opportunities for career growth.

EDUCATION

Bramson ORT College Brooklyn, NY Anticipated Graduation Date: February, 2014

Associates Degree: Business management

Relevant Courses:

• Human resource management

• Business management

KEY SKILLS

Communication

Skills interpersonal communication

Problem solving Analytical thinking

Team Player

Skills Adaptability

Planning and organizing Self motivated

PROFESSIONAL EXPERIENCE

Allied Barton- Manhattan, NY 09/2013-present

Position: Security shift manager( 75 Rockefeller Plaza)

• Supervise the day to day security operations of an assigned Client Site

• Manage a team of Security Officers, Site and Shift Supervisors including hiring/selection, scheduling, payroll, training, coaching,

development and support.

• Ensure the Client Site is provided with high quality security services to protect people and property.

• Build, improve and maintain effective relationships with both client and employees.

• Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality

customer service.

• Ensure all required reporting and contract compliance requirements are met.

• Handle any escalated security issues or emergency situations appropriately.

Gap inc Brooklyn, NY 10/2011 – 10/2013

Position :Loss prevention detective

• Work with store personnel to identify inventory shortage opportunities and recommend solutions.

• Identify employee theft and assist with internal investigations at the direction of Loss Prevention leadership.

• Audit compliance to company operational procedures.

• Maintain in store complete case paperwork, and ensure completion in a timely manner.

• Apprehend and detain shoplifter as per company guidelines.

• Assist with the implementation of the store awareness program, conducting program evaluations regularly including target store visits.

Century 21 department store New York, NY 10/2010- 02/2011

Position :Loss prevention security guard

• Enforce company standards as they relate to security and safety procedures.

• Participate in the store's loss prevention and safety programs.

• Conduct internal investigations as required.

Target corporation Brooklyn, NY 10/2008– 5/2009

Position: Target protection specialist

• Create a safe environment guests and team members. Prevent loss of merchandise through receipt checks and alarm responses.

• Gather, retain and communication safeness, theft and fraud issues.

• Apprehend and detain subjects to seek restitution.

T.J Maxx- Manhattan, NY 05/2006-08/2010

Position: Associate loss prevention investigator/ Loss prevention detective/customer service manager

• Utilize exception reports, surveillance, and employee tips to generate cases and partner with district/ store Management to build LP

awareness.

• Manage the internal theft program in a market of high-volume retail store locations.

• Conduct surveillance to detect and apprehend shoplifters.

• Read exceptions reports to determine the method of theft.

• Responsible for sales and return transaction.



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