APRIL A. DIMLA
Flushing, NY ***** • 347-***-**** • acchqg@r.postjobfree.com
Accomplished Professional with specialized expertise in information technology, business systems analysis, and
process improvement. Instrumental in providing quality business solutions, enhancing operational efficiency,
streamlining workflow processes, and implementing process automation. Adept in providing business system
administration support for technology applications. Skilled in serving as the liaison between IT and business groups
to create business requirements for systems enhancements. Superior leadership talents relating to team initiatives.
CORE COMPETENCIES
• Information Technology Project Management Business Systems Analysis
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• Business Requirements Technical Support Troubleshooting
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Gathering End User Training Business Planning
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• Systems Maintenance Reporting Process Improvement
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• KPI Metrics
CAREER HIGHLIGHTS
Participated as an integral team member on the PeopleSoft Time Entry Roll-Out Project, which brought
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PeopleSoft Time Entry into use within the Global Technology Organization.
Created monthly reporting metrics against incidents received in the team’s incident tracking database.
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Appointed as the Project Team Lead and sole CSC worker on the Clarity Rationalization Program, which
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enabled the Clarity application to better serve as an enterprise-wide project portfolio management system.
Served on the team responsible for the Global Time Entry Initiative, which encompassed creating and
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maintaining the team project plan, partnering with IT to complete system administration and configuration
tasks in PeopleSoft, and collaborating with the lines of business to ensure requirements were met.
Facilitated end user training, developed and deployed communications plans for various projects, as well
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as developed and maintained user documentation.
Administered the intranet website for PeopleSoft Time Entry and Reporting.
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PROFESSIONAL BACKGROUND
HEALTHFIRST, New York, NY August 2013 – Present
Business Systems Analyst – Information Systems (August 2013 – Present)
• Partners with internal and external clients to elicit and document business rules and business, functional,
non-functional, and transitional requirements for software and systems development projects.
• Coordinates with development and testing teams to ensure that development and enhancements of internal
applications and systems meet the needs of business users.
• Liaison between internal software developers and software end users.
• Facilitates requirements review sessions with business and technical stakeholders and participates in peer
reviews of requirements documentation.
METLIFE INC., Long Island City, NY July 2006 – April 2013
Business Procedures Consultant II – Global Financial Operations (October 2009 – April 2013)
• Provided end-user support, training, first-line troubleshooting, creation of test plans and user acceptance
testing, and systems administration support for the enterprise project accounting systems and reporting.
• Liaison between IT application development group and lines of businesses.
• Created Business Requirements Documents for system enhancements and reviewed and approved IT’s
functional specifications for PeopleSoft, Clarity, SharePoint, Project Portfolio Reporting, and Service Now.
• Served as MetLife Liaison to the IT Time & Materials Preferred (T&M) Staff Supplements Vendor.
• Provided quarterly reporting on Resource Capacity for the Global Technology Application Development
departments for the Controllers.
• Responsible for daily reconciliations of the project portfolio financial data to ensure data integrity and
adherence to the monthly forecast, planning and budgeting schedules set by Finance.
APRIL A. DIMLA Page 2 of 2
347-***-**** • acchqg@r.postjobfree.com
Appointed as the co-lead in the Consultant Time Record-Keeping Project in the Financial Support Model
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Initiative, which enabled Offshore Consultants to track time in PeopleSoft while streamlining Offshore
Vendor Invoicing.
Spearheaded efforts to roll-out SharePoint to the department and performed key administrative and
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maintenance tasks and in the application.
Coordinated development on the project to upgrade the team’s incident tracking database from Lotus
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Notes to Service Now.
Business Procedures Consultant I – Corporate Services Controller (July 2006 – October 2009)
• Provided business systems administration support for the financial accounting systems that tracked IT
expenses and the IT Project Portfolio.
• Completed monthly PeopleSoft General Ledger journal entry and expense report. Reconciled and
approved monthly Vendor Invoice for T&M Consultants.
• Produced analysis on the IT Project Portfolio at the request of management and aided in the development
of PowerPoint presentations used by upper management.
• Developed and actively maintained the intranet website for PeopleSoft Time Entry and Reporting.
• Utilized web-based classes to train 2,500 Global Technology Associates in PeopleSoft Time Entry Suite
system functionality, which entailed authoring system user documentation.
MOUNT SINAI MEDICAL CENTER, New York, NY March 2005 – July 2006
Management Analyst – Office of the President (August 2005 – July 2006)
• Participated in the development of monthly tracking indicators for the medical center.
• Collaborated with IT, individual hospital departments, Finance, School, and Hospital leadership to gather
data, compile key performance indicators, and develop process improvements.
• Contributed to financial analysis, forecasting, reporting, and strategic planning initiatives.
Financial Specialist – Office of the Dean (March 2005 – July 2005)
• Partnered with the Director of Personnel while working with Associate Dean of Operations.
• Assisted in employee compensation and statistical reporting.
Additional Experience:
Personal Marketing Assistant (Part-time) – US Business, MetLife, Inc., New York, NY October 2004 – March 2005
• W orked closely with Financial Services Representative.
• Verified compilation of sales figures, assisted with clients and performed some clerical work.
EDUCATION & CREDENTIALS
Bachelor of Science in Computer Science, Minor in Social Psychology (2004)
RENSSELAER POLYTECHNIC INSTITUTE, Troy, NY; Cum Laude
TECHNICAL SKILLS
Software: Lotus Notes, Service Now, Vignette Content Management Application, Excel, PowerPoint, Word, MS
Project, Visio, SharePoint, Oracle Business Intelligence Publisher & Answers Enterprise (OBIEE), QlikView,
Hyperion Essbase
Enterprise Accounting & Project Management Systems: CA Clarity PPM, PeopleSoft Time Entry Suite, Project
Costing & General Ledger, PeopleSoft Query
Programming Concepts & Languages: Systems Development Life Cycle (SDLC), Object-oriented Programming
& Relational Databases, SQL, HTML