EUGENIA F. WARD

210-***-**** (C) . 210-***-**** (H) acchnj@r.postjobfree.com

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PROFILE

Enthusiastic, experienced office professional with 12+ years in the

customer service industry. Personable individual with active listening

skills who is quick to identify customer & client needs in a polite and

professional manner.

QUALIFICATIONS SUMMARY

. Resourceful in providing information upon request and completing

projects in a timely manner

. Qualified individual able to identify problems, and quick to resolve

problems and issues in a timely, courteous, diligent tone by

understanding and showing empathy towards customer's needs

. Demonstrated ability in meeting and greeting customers accepting

payments and scheduling appointments

. Proficient in Microsoft Office

. Continuous, ongoing experience in the Administrative Field, scheduling

appointments, and heavy Data Entry keying skills

PROFESSIONAL EXPERIENCE

Atento

October 2013 - Present

Order Taker/CSR

. Assist customers calling in to place orders out of catalogs by taking

their orders

. Take payments on accounts and give account balances

. Update all account information for cardholder's and send out current

up to date catalogs

. Provide confirmation of orders and tracking numbers to customers.

Advantage Staffing/Time Warner Cable Business Class

July 2013 - Sept 2013

Sr. Data Entry Clerk

. Perform order entry functions for the Account Executives and

Representatives of the company in Salesforce.com

. Ensure that the complete sales package is ready for order provisioning

. Check and verify all work orders for accuracy, completeness and

correct information

. Maintain absolute confidentiality of all customer records,

transactions and communications related to their account or activities

performed by the company in the normal course of supporting and

servicing their account

Law Offices of Carlos Molinar

March 2013 - April 2013

Administrative Assistant Externship

. Handled all administrative duties

. Organized case files/folders, create case folders and close out files

. Relayed messages to the attorney in a timely manner

. Maintained all client and general files, and indexes and tabs all

pleading files

Law Office of Douglas Kappmeyer

January 2013 - March 2013

Administrative Assistant Externship

. Filed, stamped and requested legal motions at the courthouse, inquired

on docket information for client cases

. Made collection calls to clients on payments and monies owed for bail

bonds and lawyer fees

. Processed payments from clients paying on their attorney/bail bond

fees

. Contacted Bexar County Jail to find out if clients are currently

incarcerated

. Typed letters, memoranda, pleading, and other legal documents from

notes or dictation from the paralegal

West Business Services

April 2010 - July 2012

Short Sale Associate

. Initiated and processed short sale request on the Equator system based

on eligibility requirements

. Provided status updates on the short sale process

. Worked with third party vendors/government programs that are

facilitating options for short sale process.

. Assisted real estate agents, attorneys, title companies, homeowner's,

and all third parties authorized with information on short sale

information, guidelines, and programs that will assist homeowner to

short sale or remain in their property

. Submit foreclosure postponement requests for upcoming sale dates

CWT/SATO TRAVEL

January 2007 - May 2008

Travel Counselor

. Booked air, car, and hotel travel for Military and Government

employees on Native Sabre System

. Processed refunds, cancel travel itineraries, reissue tickets, and

rebook reservations

. Worked with travel arrangers and airline agencies to provide the

lowest cost effective travel affordable by finding specific itinerary

city pair information

. Assisted in finding military and government traveler's lowest fare for

official travel for domestic business by pricing out options based on

each government account, states traveled to/from and class of service

to be offered on each routing

Eurostaff/CPS Energy

May 2006 - January 2007

Inbound Credit/Billing Specialist

. Processed inbound phone calls regarding credit/billing inquiries,

payments, and extensions on customer's utility accounts

. Awarded and place extensions on accounts based on eligibility

requirements for budget payment and installment plans

. Assisted customers in bringing/maintaining their utility payments

using a multi-screen software billing system

. Researched payments, enter in and identify misapplied payments,

transfer funds/monies from one account to another, and enter in orders

for reconnections, electric outages, and service orders.

EDUCATION

International Academy of Design & Technology

Pursuing Associate of Applied Science in Web Design & Development

San Antonio, TX

Career Point College

June 2013

Certified Administrative Assistant

San Antonio, TX

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