Dina Ibarra

National City CA, *****

Phone: 619-***-****

E-mail:acchk0@r.postjobfree.com

SUMMARY OF QUALIFICATIONS

Motivated Customer Care professional with extensive experience in providing quality customer

service. Experience has been developed by acquiring and implementing knowledge of principles

and processes for exceptional customer and personal services. This includes customer needs

assessment, meeting quality standards for services, and evaluation of customer satisfaction with

fundamentals of administrative and clerical procedures and systems such as word processing,

managing files and records, designing forms, and other office procedures and terminology.

REVELANT SKILLS

• Aptitude to Answer inquiries and provide information to the general public, customers,

visitors, and other interested parties regarding activities conducted at establishment and

location of departments, offices, and employees within the organization.

• Demonstrated ability to operate telephone, answer, screen, or forward calls, providing

information, taking messages, or scheduling appointments. Greet persons entering

establishment, determine nature and purpose of visit, and direct or escort them to specific

destinations.

• Ability to successful transmit information or documents to customers, using computer,

mail, or fax machine. Hear and resolve complaints from customers or the public.

• Perform administrative support tasks, such as proofreading, transcribing handwritten

information, or operating calculators or computers to work with pay records, invoices,

balance sheets, or other documents.

• Manage information about establishment, such as location of departments or offices,

employees within the organization, or services provided.

WORK EXPERIENCE

Concord Express San Diego, CA 2009-2010

Sales Associate

Customer service, sale, cash handling. Take clients to their destination.

PhoneWare San Diego, CA 2008-2009

Sales Associate

Match employees with proper employment, filling, multi-line phones invoices, interpret,

recruitment, handle any problems for the client, upgrading plans as well as data entry.

EDUCATION

Medical Claims Billing Specialist San Diego, CA 2012

Graduate US Career Institute

Karis Makeup school San Diego, CA 2008

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