Daisy Castaneda

562-***-****

acchjv@r.postjobfree.com

Agent, Parts Department

KW International, Samsung, 2012-preseant

• Email and call technicians and companies

• Keep files of previous work, along with document prof from clients

• File (damage) claims on UPS

• Analyzing and evaluating of all holds;

• Research on part using different systems

• Multitask; minimal 10 windows/ programs open at one time

• Analyzed photos to give my evaluation

• Online research

• Communicate with clients, upper management, warehouse, and different departments

• Data entry

• Update memo’s

• Update clients emails and phone numbers

• An unwavering commitment to customer service, with the ability to build productive

relationships, resolve complex issues and win customer loyalty

• Excellent customer orientation and ability to deal with complaints

Leasing AGENT

Copper wood Ranch Apartments 2009-2012

• Greet prospects and qualify by covering all criteria (ask questions; utilize completed guest

cards, etc.).

• Record all telephone and in-person visits on appropriate reports.

• File own guest cards and maintain according to established procedures.

• Inspect models and available “market ready”, communicate related service needs to

Property Manager.

• Demonstrate community and apartment/model and apply product knowledge to client’s

needs by communicating the features and benefits; close the sale.

• Have prospect complete application and secure deposit in accordance with the company

procedures and Fair Housing requirements.

• Update availability report, process applications for approvals (Credit check, rental history,

etc.) Submit processed applications to the Community Manager for approval. Follow up with

applicant regarding status.

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United Trucking Services (2004-2009)

Dispatcher Clerk

Handled multi-line phone and managed routing.

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Administered to compute and document all inbound and outbound mails.

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Handled cash and ensured accurate documentation.

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Scheduled inspections with Superintendents to verify severity of repairs.

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Analyzed and approved all invoices to ensure correctness.

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Demonstrated internal and external customer service.

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Solicited additional business from customers.

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Managed to provide leads to sales for potential new opportunities.

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Verified and completed required documentation and reports.

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Reconciled cash and checks; and ensured to collect and deposit.

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Volunteer Tutor, Burbank Elementary School

• Tutored students from a low-performing school, with homework and class projects and

assisted them in developing problem solving and critical thinking skills required to meet

deadlines complete school work successfully

• Assisted students in improving their academic record and begin college preparation

• Empowered students to recognize their inherent academic and character-based skills sets

• OTHER SKILLS

• Proficient in Mac and PC based software programs (Word, Excel, Power Point, etc)

• Office skills: filing, typing, faxing and record keeping

• Spanish Language fluent.

• REFERENCES

• Available upon request

Contact this candidate