DENISE EISENMAN

Tel: 760-***-****

acchjk@r.postjobfree.com

SUMMARY

Customer Service / Sales Support / Administrative Professional with ten

plus years of experience in manufacturing environments. Areas of expertise

include order entry, quotation & pricing, return material, and export

administration. Extensive international experience. Excellent

organizational skills and attention to detail. High level of initiative

and independent work habit.

PROFESSIONAL EXPERIENCE

INTEGRA BIOTECHNICAL (a Providien Company) Carlsbad CA June

to December 2013

Medical device contract manufacturer: injection molding, assembly,

packaging, and sterilization.

Customer Service Representative (Contract-to-Hire

AppleOne assignment)

Service Administrator: Administered service of CPAP Units (Emergent

Respiratory LLC) returning for maintenance or repair. Worked independently

to manage the business including processing loaner units, credit card

payment, material disposition.

Customer Service Representative: Processed daily order releases for drop-

shipment. Completed projects as assigned.

MELLES GRIOT - LASER GROUP (an Idex Company) Carlsbad CA 2005 to 2012

Manufacturer and distributor of lasers, optics, opto-mechanical hardware,

and instruments.

Customer Service Representative

Order Entry: Administered and maintained orders by reviewing pricing,

shipment method, freight terms (Inco terms), and completeness. Review for

compliance of quotation terms. Process assignment of commission monies if

necessary.

Return Material Authorization: Administered product returns; verified

warranty status, quoted price of repair or refurbish. Wrote Failure

Analysis Report based upon technician's findings. Coordinated with

applications engineer for possible adjustment in field.

Quotation/Pricing: Responded to all price and delivery requests for new

product and repair or refurbishment using price list. Determined sell

price from cost of some accessories. Coordinated price inquiry for OEM

application and large quantities with Regional Sales Manager or Product

Manager.

Customer Service: Responded to all customer and distributor inquiries such

as expedite requests, delivery information, shipment information, warranty

status, product information. Pro-active notification to customers and

distributors of changes in delivery of orders and changes to product,

procedures, or policy. Provided reports as necessary to support customer.

Worked with production department or other departments as necessary to

resolve any customer questions or problems. Utilized communication skills

to work effectively with all departments resulting in customer's orders

shipping in a timely manner and error free.

International Experience: Assigned responsibility of Europe territory then

re-assigned to East Asia territory working closely with both customers and

distributors. Administered Letters of Credit.

Served as back-up to International Administrator. Assisted with import

questions from Customs Broker and submittal of FDA Radiation Declaration

form and Manufacturer's Affidavit form.

ELECTRO-GRAPH, INC. Carlsbad CA 2004 to 2005

Manufacturer of replacement subassemblies & parts for the semiconductor

equipment industry

Customer Service Representative

Order Entry: Prepared and entered standard-type orders. Prepared and

entered invoicing and stock replenishments for customers participating in

consignment program. Assisted account managers with the administration

of the consignment program.

Customer Service: Assisted Account Managers as needed. Processed urgent

shipment requirements to Shipping Dept. and expedite requests to Production

Dept.

C/S GROUP OF COMPANIES 1987 to 2003

Construction Specialties International Inc. Division, Vista CA

Manufacturer of Architectural Building Products

Sales Administrator/Sales Assistant

Order Entry:

Prepared orders for order entry by pulling the quote to review pricing,

check stock availability, review for completeness and necessary product

details, payment terms, shipping terms, and assignment of commission

monies.

Quotation/Pricing:

Submitted quotations by preparing pricing from either price list or from

cost as necessary. Interpreted architectural drawing and specification to

select appropriate model from product line for quote submittal.

Customer Service:

Advised customers of stock availability, scheduled ship date of order,

communicated any delays or problems with the order and suggested possible

solutions. Handled customer inquiries or problems relating to delivery,

technical questions, lead-time, special documentation requirement, shipping

details.

International Experience:

Prepared export shipment documentation and worked closely with Freight

Forwarders ensuring timely and error free shipments.

Advised customers of instructions to open an export letter of credit.

Reviewed letter of credit for acceptability and compliance. If necessary,

advised required amendments and/or negotiated terms with customer.

Resulting in clean letters of credit submitted for negotiation ensuring a

secure payment and avoiding additional bank fees.

Other Accomplishments:

Managed department successfully without direct supervision on two separate

occasions for a total of 7 months while Regional Sales Manager overseas on

temporary assignment resulting in awarded performance bonus.

PROFESSIONAL DEVELOPMENT

"Complying with Export Controls" U.S. Dept. of Commerce, Bureau of

Industry and Security

"International Documentation" International Trade Institute, Inc.

"International Letters of Credit" International Trade Institute, Inc.

"Business Writing Skills for Support Staff" CareerTrack

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