Lauren M. Brewster

**** ******* ****** ***. ** Brooklyn, NY 11226

718-***-****; acchjh@r.postjobfree.com

Summary

Beginner IT professional seeking help desk position. Quick learner of

technology, and have 7 years database experience and 3 months of technical

support. Can trouble shoot software solutions. Excellent customer service

skills and can work independently or in a group effectively.

Education

University of Virginia, Charlottesville, VA

Bachelor of Arts, African American Studies, May 2007

Syracuse University, Syracuse, NY

Computer Engineering Summer Program for High School Students, 2002

Technical Skills

Software Application: Microsoft Office, Oracle CRM, Avaya One-X Attendant,

IBM Lotus Notes, Welfare Management System, Eligibility Data and Imaging

Transfer System, iMIS, Google Chrome, Internet Explorer, Mozilla Firefox.

Operating Systems: Windows XP, 2000, 2008, 2012, Vista, 7, 8.

Work Experience

Church Pension Group, New York, NY October 2013-Present

Client Engagement Technical Support

< As part of the Help Desk Technical Support team, answer phone calls, and

trouble shoot log-in complaints for client's CPG and MLPS accounts.

< Research problems and submit knowledge solutions, providing accurate

information or applying warm transfer when applicable.

< Log calls with correct Oracle CRM codes and notes(reason/outcome).

< Responsible for updating client demographic information in Oracle CRM

system.

< Back up switchboard receptionist using Avaya One-X Attendant.

New York City Coalition Against Hunger, New York, NY January 2013-

October 2013

AmeriCorp Member

< Helped recruit and manage volunteers using websites such as Volunteer

Match, Idealist, and NYC Service, for St. Mary's Episcopal Church.

< Researched grants using Foundation Center database, wrote grant proposals

and development documents.

< Helped run and organize St. Mary's food pantry, movie night and soup

kitchen outreach.

HeartShare Human Services, Brooklyn, NY August 2012-October 2012

Program Assistant

< Filed, faxed and mailed events, calendars, and notices for two Program

Coordinators.

< Assisted with the scheduling of activities and trips for people with

developmental disabilities in Brooklyn and Queens.

< Administrative duties including answering phones, writing and proofing

letters.

< Updated client information in IBM Lotus Notes.

Human Resources Administration, New York, NY May 2009-August 2012

Eligibility Specialist II

< Prepared and renewed Medicaid and Family Health Plus applications.

< Entered information such as rent, and income in the database systems of

New York City's Department of Social Service's Welfare Management System

(WMS) and the Eligibility Data and Imaging Transfer System (EDITS) to

determine eligibility of government health insurance.

< Renewed cases for Disabled, Aged, and Blind individuals.

< Scanned and indexed documents.

VENIO LLC, New York, NY

Office Assistant/Receptionist February 2009 to April 2009

< Filed, faxed, and mailed documents for sales and research team.

< Receptionist duties including answering phones, and greeting visitors.

The College Board, New York, NY

Temporary Assistant August 2007 to December 2007

< Used the database program, IMIS to input and register teachers for

specific workshops.

< Administrative duties including filing, faxing, and phone operating.

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