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Customer Service Representative

Location:
Oceanside, CA
Posted:
February 03, 2014

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Resume:

Carla Duenas

*** ****** ****** *****, *********, CA 92058 . 386-***-**** .

acchj9@r.postjobfree.com

Objective

To secure an entry-level position within a company that can use a

professional who recently graduated with honors, in Paralegal Studies

from Daytona State College.

Education

Daytona State College, Daytona Beach, Florida

A.S. Paralegal Studies (4.0 G.P.A), 2013

Skills

V Able to organize, schedule, and provide support in a highly multi-

task environment

V Proficient in Microsoft Office, West Law, LexisNexis on both Mac and

PC

V Excellent verbal, writing, and grammar skills, including public

speaking

V Highly motivated with strong organizational skills

V Resourceful, well organized, dependable, and efficient

V Comfortable working in and contributing to a creative team

environment

V Excels in building relationships in a diverse culture

Work Experience

First Commerce Title Company

Post Closing Officer

Shreveport, LA 2006-2007

. Surpassed expectations as receptionist which lead to promotion in

two months

. Coordinated customer calls to appropriate personnel for handling

. Verified and reconciled law documents

. Managed a high volume multi-line phone system

. Responsible for all timely document imaging and disbursement after

closing

Compass Contracts Group

Customer Service Representative Barksdale AFB, LA

2007-2008

. Analyzed legal documents for authenticity and imaged documents into

database for proper control

. Provided face to face customer service in a high volume environment

. Responsible for accurate Data Entry

. Awarded top customer service representative for volume and accuracy

for five consecutive months

Chili's Bar and Grill

Training Manger/ Global Trainer Kadena AFB, Okinawa, Japan

2008-2010

. Coordinated and executed all training at the busiest Chili's in the

world

. Awarded the opportunity to travel to Tokyo, Japan to help train and

open a new store

. Implemented the scheduling of all trainees to coordinate with all

managers

. Excelled in a highly diverse culture

Activities / Accomplishments

> Coach's Assistant for Women's Golf Team at Daytona State College

2011-2013

> Member of the Student Athlete Council

> Climbed Mt. Fuji



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