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Customer Service Representative

Location:
Downingtown, PA
Posted:
February 03, 2014

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Resume:

Joquoia Kennedy

*** ***** *** ***.

Coatesville, PA 19320

610-***-****

acchgd@r.postjobfree.com

Objective

Secure a position in the human services field.

Qualifications

Strong foundation in the area of research, highly dependable and hardworking, strong written and

verbal communication skills, able to work well independently or as part of a team, strong desire to learn and

acquire new skills, extensive experience with computers and the use of Windows XP, Vista and Microsoft

Office.

Education

Norfolk State University, Norfolk, VA Fall 2009-Spring

2010

Major: Political Science

B.S. Kutztown University of Pennsylvania, Kutztown, PA Spring 2013

Major: Criminal Justice

Minor: Sociology

Honors

Phi Sigma Pi National Honor Fraternity

Professional Experience

Roxbury Treatment Center, Shippensburg, PA September 2013

Mental Health Technician

Provides direct patient care under the supervision of the MHT Supervisor. Primary responsibilities

include the provision of a safe and therapeutic milieu, crisis intervention and activities of daily living.

Possess knowledge about therapeutic relationship processes, limit setting and behavior management,

crisis management with aggressive behaviors, and CPR certified.

Girl Scouts of Eastern Pennsylvania, Oxford, PA May 2013-August 2013

Unit Leader

Coordinate and supervise unit counselors and campers. Develop and implement camper programs and

daily living activities. Organize and lead activities and work with activity specialists to develop and

plan activities for campers.

Coatesville Police Department, Coatesville, PA May 2012-August 2012

Intern

Observed and assisted officers on patrol. Completed a variety of office assignments which dealt with

juveniles, record keeping, and court procedures.

HEART @ KU Advocate Response Team, Kutztown University January 2013-May

2013

Counselor/ Advocate

Trained to respond to a sexual violence or domestic violence crisis, do counseling on-site or in

hospital, and provide options to victims of sexual assault or domestic violence.

Academic Work Experience

Cheyney University, Cheyney, PA May 2011- August 2011

Joquoia Kennedy

Page 2

Receptionist

Helped residents to feel safe and comfortable, and provided information about college and residential

housing.

Other Work Experience

Wawa, Parkesburg, PA August 2008- August 2012

Customer Service Representative

Ensured customer satisfaction, reported transaction sales, and recorded and managed inventory.

Campus Involvement/ Volunteer Experience

Phi Sigma Pi National Honors Fraternity Social Chair & Historian Chair Person

Special Olympics Volunteer

X-Squad Dance Team Secretary

Boys and Girls Club Volunteer

Habitat for Humanity Volunteer

Kutztown University Crime Watch and Prevention Program

Friends Inc. Volunteer



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