GENEVIEVE GUERRIERI

*** - **** ******, ********, ** 11214 ( H: 718-***-**** ( C: (718) 938-

**** ( acchaj@r.postjobfree.com

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CUSTOMER SERVICE REPRESENTATIVE

Conscientious, versatile, self-motivated customer service rep with 20+

years experience providing customer support. Unwavering commitment to

customer service, with proven ability to build productive relationships,

resolve complex issues and win customer loyalty. Active listener, creative

problem solver, detailed oriented with diplomatic approach to achieving win-

win outcomes.

Areas of Expertise

Customer Service Oriented ? Client Relationship Management ? Administrative

Skills ? Inventory Control

Strong Organizational Skills ? Creative Problem Solver ? Tactful &

Diplomatic ? Team Builder

professional experience

KARTELL US INC., New York, NY

Customer Service Representative, Sep 1997-Sep 2012

Interfaced daily with customers and internal partners, providing

exceptional customer service for award winning furniture manufacturer.

Key Accomplishments:

. Responsible for managing customer experience, including furniture

orders, customer invoices, tracking purchase orders, handling claims and

quality issues.

. Handled customer retention initiatives by personally contacting clients

to gauge satisfaction with purchase, suggest new merchandise and educate

on promotions and upcoming events.

. Served as primary point of contact between customers, management and

sales teams, providing insight on orders, inventory levels and customer

satisfaction.

. Managed high volume of paperwork, partnering with accounting department

on invoicing and shipping discrepancies.

. Assisted with inventory counts, accounting for over 300 items every

month.

TOYMARKETING INTERNATIONAL INC., New York, NY

Sales Office Manager, Dec 1983-May 1997

Fostered effective communication between customers and sales team for

international distributor of toy, fitness and wellness products.

Key Accomplishments:

. Handled customer inquiries, complaints, billing questions and service

requests.

. Served as product line expert by providing expertise on items, pricing,

availability and promotions.

. Delivered exceptional support to internal teams by attending meetings,

processing orders and assisting with outreach efforts.

TOY CENTER INTERNATIONAL, New York, NY

Sales Office Manager, Division of FAO Schwarz, 1976-1983

Managed customer service experience for renowned toy retailer.

Key Accomplishments:

. Provided exceptional customer service to clients via phone, Internet and

showroom visits.

. Investigated and resolved customer inquiries and complaints in timely

and empathetic manner.

. Directed incoming calls to appropriate individuals and departments.

. Contacted customers regarding past due credit card accounts.

EducatioN

. Brooklyn College, Brooklyn, NY, Bachelor of Arts, Education, 1976

. Computer Skills: MS Word, MS Excel, Outlook, MAS 200

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