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Customer Service Manager

Location:
Media, PA
Posted:
February 04, 2014

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Resume:

John Jamison P a g e *

John Jamison

** ****** ****** ****: 931-***-****

Media, PA 19063 acch8n@r.postjobfree.com

PROFESSIONAL PROFILE

Performance driven professional who is well rounded, highly motivated and results oriented. Honorably discharged from the US ARMY after

four (4) years of progressive service in a transportation company, including two international deployments. Effective problem solver with strong

communication skills, and the ability to prioritize in relation to goals. Has the ability to solve crises with minimal impact. Utilizes resources and

is committed to building positive relationships and cross functional partnerships with other organizations. Analytical skills and in depth

knowledge of laws and regulations associated with Logistics.

Results focused leader committed to continuous improvement in the field of Logistics. Seamlessly organizes complex projects in ever changing

environments utilizing strong communication and interpersonal skills. Energized by new challenges.

Areas of Expertise:

Logistics

Contract Negotiation

Contract Development

System Administration

Leadership

Dispatching

Data Management

Rate Negotiation

Analytical reporting

PROFESSIONAL EXPERIENCE

Road Dawg Logistics LLC Media, PA

Owner/Operator 2012 – 2013

• Responsible for loading and off loading

• Load security

• Responsible for complying with all DOT regulations

• Responsible for the maintenance of my LLC taxes, insurance, etc.

• Schedule pickups and deliveries

• Residential and corporate customers

• Essential to this business is having the ability to maintain relationships with customers

• Responsible for my own vehicle maintenance

• Responsible for freight and had to know the proper protocol and procedures pertaining to the freight

• Responsible for daily manifests

Keystone Foods – US Proteins Distribution – Conshohocken, PA

Logistics Generalist / Dispatcher 2011 – 2012

• Responsible for coordinating, scheduling and on time delivery of product / Food Grade

John Jamison P a g e 3

• Responsible for optimization of Carrier Base by contracting new carrier in parts of the US that are deemed high volume areas

and difficult to cover areas

• Responsible for managing carrier contracts and insurance certificates that meet or exceed company policy

• Responsible for System Administrator duties (Lean Logistics)

• Responsible for Rate Data Base Administrator duties

• Responsible for Claims Administrator duties

• Responsible for rate request and demoing to potential new clients

ChemLogix – Third Party Logistics (3PL) – Blue Bell, PA

Lead Rail Logistics Manager, Dispatcher (Both Rail & Truck), Maintenance Manager, Data Technician (Data Verification, Analysis,

Origination, Optimization), Contract Developer. 2008 2011

• Responsible for optimization of daily client reports to ensure more accurate reporting

• Personally developed a D.O.T. mileage calculator that implements D.O.T. regulations

• Implement rules and guidelines for contract development

• Manage databases containing thousands of rows of data including client pricing, rates, and assessorial information

• Responsible for coordinating, scheduling and on time delivery of product /Chemicals

• Responsibilities also include audits and reconciliation of freight payment

• Responsible for carrier training using a large web based bid and benchmark platform

• Part of a dispatching team in our Truck division responsible for ensuring on time pickup and delivery, utilizing a variety of

programs and spreadsheets

• Part of a dispatching team in our Rail division in which I am responsible for multiple rail accounts; each one requiring

specific development of tracking and tracing reports, maintenance management, and fleet management

• Hazmat certified through D.O.T

US ARMY – 101st Airborne Division (Air Assault) Fort Campbell, KY

494 Transportation Company 2004 2008

Specialist, Team Leader, Squad Leader, TOC Guard & Fire Marshall

Part of a transportation company tasked with infiltrating dangerous zones, securing areas and providing logistical support to the

ARMY’S infrastructure

Decision maker who supervised twelve subordinates with regard to on the ground security activities

Oversaw and supervised all logistical responsibilities for one of six teams within platoons

Supervised logistics procedures including documentation, inventory, determining load capacities & placement, equipment rigging

(tie down procedures), unloading & forklift operations and dispatch & communications

Operated various classes of vehicles including Humvees, armored security vehicles, tractor trailers (possess ARMY equivalent to

CDL), cargo trucks and government contracted vehicles in severe conditions

Transported equipment using vehicles that utilized towing pintles

Certified in satellite communication systems to view current conditions and strategized to ensure completion of mission

Part of team that trained new recruits and transitional units in appropriate logistical procedures

John Jamison P a g e 4

Transported military personnel and TCNs (Third Country Nationals) to various International destinations

Provided US Mail distribution to outlying areas with rigorous terrain unable to be serviced

Provided convoy security tasked with ensuring base security, setting up security check points and vehicle inspections

Classified as an expert in marksmanship of most weapons utilized by the military

SEARS – Media, PA

Floor Consultant / Commissioned Sales Representative / Cashier 2003 2004

• Provided excellent customer service to customers in tools and the lawn & garden department (commission based)

OT H E R L I C E N S E / C ERTI F ICATI O N S A N D PRO F E S S I ONA L T R AI N IN G

Park University

Bachelors of Science Degree Major – Logistics Projected graduation – 2015

Future Education Goals

Master’s Degree Major – Logistics Projected graduation – 2018

COMPUTER SKILLS

Microsoft Excel Microsoft Word Microsoft PowerPoint WordPerfect

HTML 70WPM Lexus Nexus Acrobat Microsoft Access

Microsoft Outlook Lean Logistics EDI Services Shurtrac Bourque Data Systems Adobe

Internet Explorer Ariba Spend Management Network Administration



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