Brenda R. Collier

*** ***** ****, ******, ******** 40744

407-***-**** acch7f@r.postjobfree.com

Education: University of Central Florida Orlando, FL

Major: Business Management Grad Date: December

2014

Seminole State College Sanford, FL

Associate in Arts Degree – Business Management December 2012

Honors: Dean’s List Summer 2012 and Fall 2012

Certificates: Business Specialist, Business Operations Specialist, Financial Operations

Specialist, Financial Operations

Skills: Supervisor, Business Management, Organizational Management, Management of all

areas of medical office, from front office to clinical to supervision Microsoft

Office Suite, QuickBooks, Financial, Managerial Accounting, Taxes, Office

Accounting II, Supply Chain Management

Experience:

Serco London, KY

Data Entry Operator II Oct.2013 - present

• Provide strict confidentiality with each application and the applicants

information

• Review Applications received from customers

• Make sure they are ready to be keyed and have all the sufficient

information

• If the sufficient information is missing, determine if it needs to be put on a

hold or transferred to Triage 2 or escalated to a supervisor, then take the

appropriate action

• Key the application and submit it to ESD

• Document App ID in SWAT and select the choice that describes where you

sent the application or what you did with the application

• Read the bulletins that are provided to make sure you are doing your

applications according to the newest changes in the bulletin section of

SWAT each day

State Farm Insurance Company Orlando, FL

Customer Service Representative Aug. 2013 – Oct. 2013

• Post payments

• Make changes to Auto, Homeowners, Life and Health Ins plans

• Answer multi line phones

• Assist customers with any issues with their account

• Quotes

BoysTown Oviedo, FL

Team Volunteer Manager May - July 2013

Cornerstone Social Entrepreneurship Service Learning Course, UCF

• Supervised a team of 4 volunteers and watched over up to 30 children at

one time

• Brainstormed fundraising concepts with teammates, and coordinated

efforts to raise $1251 and I was in charge of keeping track of the finances

and designating different positions to each team member for the necessary

things needing done for our team to be successful.

• Co-wrote and presented on business proposal and project updates

• Gathered donations from area businesses to benefit abused and homeless

children

• Coordinated activities to do with the children from the home and

designated each team member a position.

• Our team gathered the largest amount of money for our BoysTown charity.

• We were able to take the children on fun field trips and exciting,

educational adventures.

Liberty National Insurance Company Altamonte Springs, FL

Insurance Agent / Worksite Benefits Specialist May 2013 – Aug 2013

• Supervise up to 10 employees and new agents, trained these employees

and scheduled their vacations and days off and planned jobs accordingly.

• Self-motivated work as my own boss

• Scheduling appointments to show clients our policies and persuading the

client to let me present my product to their employees

• Go to enrollment at worksites to enroll new clients in our insurance

policies

AT&T Orlando, FL

Team Supervisor May 2012 – May 2013

• Supervisor for 25 Customer Service Reps in a call center environment

• Was responsible for the number of employees allowed to be scheduled off

each day

• Provided coaching when the opportunity was presented

• Attended supervisor meetings daily prior the beginning of each shift

• Assisted CSRs When they had an irate or uncooperative customer with the

following issues:

• Posting Payments and make payment arrangements

• Troubleshooting devices

• Selling devices, calling plans and features

• Assisting customers with any issues they may have regarding their account

Southeastern Clinical Services Orlando, FL

Admin.Asst./ Surgery Coordinator /Research Asst. October 2005 – October 2010

• Supervise 5 employees

• Obtain Physician Assistants credentials for employment at hospitals

• Schedule surgeries with all hospitals, while coordinating with 80+ doctor

offices

• Answer multi line phones, resolved the reason for the call

• Collections and Billing

• Obtain Letter of Protection from Attorney offices for patients surgeries

• Assist and facilitate with collection of data under direction of the principal

investigator

• Collect and review medical records for source data

• Correct and complete the paper or electronic Case Report Forms

Winter Park Urology Associates Orlando, FL

Front Office Coordinator/Surgery Coordinator June 1995 – October 2005

• Supervise 27 employees in a very fast paced surgeons office

• Schedule surgeries for 11 Physicians at multiple facilities

• Obtain Insurance authorizations for the surgeries and outpatient

procedures

• Check in and Check out Patients upon entering office for appointment

• Collections and Billing

Gambrel’s Auto Sales Rockholds, KY

Bookkeeper August 1988- May 1994

• Responsible for tracking all sales and income

• Prepare quarterly and annual taxes, including annual income taxes

• Complete Accounts payable and Accounts receivable

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