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Customer Service Training

Location:
Burlington, MA
Posted:
February 04, 2014

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Resume:

Esmeralda Camacho

*** ******** ******

Lawrence, MA 01840

978-***-****

acch3h@r.postjobfree.com

QUALIFICATION SUMMARY

Skilled individual with ability to multitask, organize, and follow rules and procedures. With 6 years of

experience in the customer service field.

Bilingual: English and Spanish with ability to translate

Strong Customer service skills

Ability to work independently or in a team

Microsoft Word and Excel

Cashier experience

EMPLOYMENT HISTORY

Dunkin Donuts, Lawrence, MA Customer Service February, 2012 – October, 2013

Greeted customer and provided customer service

Received payments by cash, credit cards, vouchers, or automatic debit

Answered customers’ questions, and provided information on products

Performed general cleaning duties to maintain a clean store

City of Lawrence, Lawrence, MA Clerks Office June – September, 2010

Provide customer service to general public

Issue birth and death certificates

File and maintain public records

Canobie Lake Park, Salem, NH Cashier Seasonal 2009

Provided customer service and provided directions to public

Observed the park to assure safety guidelines were met

Kentucky Fried Chicken, Lawrence, MA Customer Service February – May, 2008

Greeted customer and provided customer service

Received payments by cash, credit cards, vouchers, or automatic debit

Answered customers’ questions, and provided information on products

Prepared foods and beverages

EDUCATION

LARE Training Center, Andover, MA November, 2013 - Present

GED Prep courses



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