Rosa Lee Christopher Sessoms

**** ******* *****

College Station, TX 77845 8322

E mail: acch2z@r.postjobfree.com

Cellular: 979-***-****

Objective: To embark upon a new career that involves the public sector.

•

To enable me to use my talents and expertise in a customer relations environment.

Willing to enter into an entry level position that has management opportunities.

Skills: Detail oriented, organized, excellent customer service skills and a knowledge of business.

•

Flair with numbers, quick learner, flexible and able to multi task. Fully responsible for internet

sales, handling credit cards and other private information with utmost care, retaining customer

relationships, obtaining new business, assisting with any

issues our customers encountered to make for a positive experience, while earning the trust of

our customers to re purchase in the future. Outstanding years of experience in retail, property

management and sales. My experience and passion is truly helping and assisting others in the

work place. I thrive in a fast paced environment, and work well under pressure.

August 2005 to February 2010

SEARS Call Center

1300 Louis Henna Blvd.

Round Rock, TX 78664

Title: Rapid Resolution Representative (in bound calls)

Duties: Resolve issues with customers, delivery, vendors and technicians in a quick and professional

manner. Effective resolutions with immediate results. Daily sales. One call resolution. Promoted to NCR

(National Customer Relations) handling customer complaints. Skills: Enhanced to fit the position.

Knowledge of many software programs which involved accounting, financial spreadsheets, corresponding

via email, ability to navigate through 15 windows, and most of all, comprehending sales via the internet.

Sales goals were always met or achieved higher than goal set.

Title: Customer Service Specialist

Duties: Resolved issues with customers regarding their delivery, appliances, or equipment. Trouble shoot

with customers, any problems they may have regarding their merchandise purchased from Sears.

Scheduled in home service, or directed them to the nearest repair center.

Sales included selling Maintenance Protection Agreements, Repair Agreements and extended warranties.

Promoted: March 6, 2006 to Sears.Com (Internet Sales)

This position included handling more sensitive information. Primary gate was sales.

Responsibilities: To ensure excellent customer service by building trust and positive relationships with our

customers. Following up when necessary, if a particular item is not in stock, needs service, or needs to be

purchased or returned.

Knowledge of three software programs and thirteen windows to navigate through to be used on a daily

basis. All inbound calls accepted.

September 30, 2007

Promoted again to National Customer Relations (NCR)

This position handles ALL nationwide calls from all over the United States. ALL escalated issues come

through the email, which you resolve via email, or a telephone call when necessary.

This is a highly diversified position, because at this point, you handle everything. You handle delivery

problems, sales issues, sales adjustments, credits, refunds, sales, pre purchases, price matching,

cancellations, tax exempt and tax adjustments, store issues and all customer escalations.

This position is strictly answering emails. Resolving whatever issues need to be addressed and resolved.

November 4, 2007

Promoted again to the Assist Team (temporary supervisor for the holidays, usually lasting about three (3)

months.

All escalated calls have to be resolved at this level. Customer satisfaction being the key role in this

position.

Holiday issues with orders, deliveries, complaints, store issues, employee issues, merchandise issues

and anything that needed immediate attention from a supervisor.

SUMMARY OF JOB DESCRIPTION

•

Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and

professionalism to resolve customer issues with one call resolution. Offers alternative solutions where

appropriate with the objective of retaining customer's business. Handles business transactions in

connection with activation of new customer accounts on a computer terminal. Communicates with

customers using web based tools and demonstrates the associated proficiency in typing and grammar.

GENERAL ESSENTIAL FUNCTIONS WHICH ARE NORMALLY REQUIRED

•

1. Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims,

and reports problem areas.

2. May be required to work in one or multiple queues/skill sets over various customer contact channels.

3. Responsible for improving customer retention through programs and service provided to the customer

4. Utilizes mechanized systems to initiate and complete service orders and handle customer requests.

5. Continually maintain working knowledge of all company products, services and promotions.

6. Make recommendations according to customer’s needs on features, accessories/rate plan

March 2004 to April 2005

ASSURED SELF STORAGE

Bluebird Lane

Dallas, TX

214-***-****

Supervisor: Jenny Helton

Title: Property Manager

Duties: Managed 305 units. Sales environment. Responsible for the daily sales of renting storage units.

Knowledge MSTC software. Responsible for all daily transactions, balancing, deposits, collections, and

end of month reports. Ensuring all aspects of running an efficient

business. Excellent customer service and organization skills were a must. Able to communicate

effectively with all clients. Responsible for increasing sales. My percentage rate on collections and sales

were 100%. Increased the entire property from 65% to 100%.

Overview of Skills:

I Possess excellent organizational skills with the ability to prioritize workload and multi task in a fast pace

environment.

Detailed Oriented, and pay close attention to detail, along with great organizational skills.

Excellent communication skills, both written and verbal. Prior experience in handling large sums of

money. Former Loan Officer for Security Finance and Atlas Financial Company, both companies in Bryan,

but Atlas had me relocated to Dallas to head up their downtown office. Prior banking experience with

Fleet Bank in Pennsylvania at their Call Center allowed me to enhance my experience in the financial

world in a different prospective view. I was responsible for marketing and selling bank products and

services to potential customers. Evaluation skills for existing customer's needs and cross sell additional

products and services Demonstrated proficiency with regard to policies, procedures, products and

services pertaining to new account transactions. Demonstrated enthusiasm about products and services

when talking to both customers and potential customers . Willing to participate in sales and marketing

activities for the purpose of meeting branch sales goals and objectives. Delivered outstanding customer

service to achieve customer satisfaction, retention and increase sales. Responsible for developing

professional relationships with retail partners to maintain the company's professional reputation

Processed and opened new accounts and balance a cash drawer timely and accurately, which I've done

as a loan officer and Head Cashier positions. Practiced branch security procedures and protected

customer confidentiality and privacy. Demonstrated skills that contribute to building a strong team and

maintaining a professional work environment. Demonstrated availability and flexibility in scheduling to

ensure coverage.

Education:

Graduated in 1968 from Orange High School Lincoln Street, Orange, NJ

College: Essex College of Business Newark, NJ

Major: Business Administration/Accounting/Word Processing

Major: Business Administration/Accounting and word processing .

http://www.tvcmatrix.com/Rsessoms (my online business)

Contact this candidate