Mario Garcia

th

***** ** * *****, ***** Florida, 33325

acch1b@r.postjobfree.com

www.linkedin.com/pub/mario-garcia/9/397/510

Tel: 954-***-****

Education:

Bachelor Professional Studies in Business Administration

Barry University, Miami Shores, FL. May 2011

Post-Grad in Business Administration

INCAE Business School, Alajuela, Costa Rica. July 1984

Completed Bachelor of Arts Program in Business Administration

Autonomous University of Centro America, San Jose, Costa Rica. December 1982

Work Experience:

1/2014 Globo LanguageSolutions, LLC Ft. Washington, Pennsylvania

Live telephone interpreting messages consecutively into Spanish and English, maintaining message content,

context, and style as much as possible for specialized technical terms in the industries: engineering, manufacturing,

chemicals, biosciences, international law, medical, patents, even aerospace

5/2013 Windstone Behavioral Health Translator Torrance, California

Medical/healthcare interpreters assist healthcare patients with limited English

proficiency by communicating with medical staff and translating medical documents

6/2012- 9/2012 Comprehensive-Resources Case Manager Lauderhill, Florida

Call centers are working with a network of approved attorneys by PAM

The member (prospect) has an escrow so that a case manager will set a monthly report audit to itemize all the

costs retained by PAM using Excel and W ord

Foreclosure and assist for foreclosure defense according to Home Affordable Modification Program (HAMP) and

Prime Access Management (PAM) restructure loan package using Excel and Word

04/2008 – 02/2011 Language Lines Services Telephone Interpreter Monterey, California

The calls may involve complex, non-technical or technical subjects in the following fields: Healthcare,

Weight/ Nutrition Control, Venereal Disease Prevention, Government, Domestic Violence, Shelter

Assistance, Medicaid, Insurance, Medicare Part D, Life Insurance, Annuities, Financial, 401K, Investments, Wires,

Utilities, Travel & Hospitality, 911, Law Enforcement, Court, and General Business using Excel and Word

Customer service and communication skills clear enunciation, pronunciation, pleasant and professional voice

as well as polite forms of expressions

Follow instructions of clients, manage the flow of the call and avoid taking over the call, avoid interaction with

the limited English speaker person without client's permission

As the need to communicate with immigrants from all corners of the world grows, thousands of businesses

and services turn to over-the-phone interpretation every day to overcome the language barriers between

themselves and their limited English speaking customers, patients and citizens

01/2008 – 04-2008 Hewlett-Packard Technical Solutions Representative Heredia, Costa Rica

Responsible for helping customers to place orders over telephone and using Excel and Word

Respond to service, product, technical, and customer-relations questions on subjects such as: features,

specifications, and repairs on current and discontinued products, parts, and options, based on customer

entitlement (warranty through mission critical)

W orking independently while using standard protocol to respond to more complex customer issues

Proactively assist customers to avoid or reduce problem occurrence using Excel and W ord

2/2004 – 12/2006 Mortgage City Express Corporation Davie, Florida

Plan, Direct, and Coordinated with the Individual or Business Customers to a Specific Financial

Institution Concluded Investments at the Title Company

Skills:

Computer

CCNA 1, Cisco Networking 2008

Microsoft Office 2010 and Previous Versions. Power Point, Excel, Outlook and Word

W ord Perfect X6 and Pervious Versions

Languages:

English

Spanish

Volunteer:

Gulf Coast Jewish Family & Community

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