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Customer Service Management

Location:
Pittsburgh, PA
Posted:
February 02, 2014

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Resume:

Theresa Colaizzi

**** ****** ******, **********, ** 15224

412-***-****

accgzs@r.postjobfree.com

On the web at http://theresacolaizzi.com

http://www.linkedin.com/in/theresacolaizzi

Results oriented leader with twenty-nine years experience in broadcasting,

marketing, public relations, special events, promotion and community

partnership building.

Specialties: Outstanding leadership, communication, writing, public

relations, staff management and organizational skills.

EXPERIENCE

GUARDIAN PROTECTION

Warrendale, PA Central Dispatch

Operator

May 30, 2012-Present

. Verifies alarms, notifies, and dispatches authorities for customers..

Processes incoming calls. Customer service.

JIM MERKEL VOICE IMAGING Pittsburgh, PA

Marketing Director

February 2005-Present

. Executes direct marketing plan for Jim Merkel Voice Imaging on

multiple platforms, as well as negotiates rates and services with new

found clients.

CLEAR CHANNEL WWSW Radio Pittsburgh, PA

Executive Producer & Air Personality

August 1985 - October 2010

. Morning Show Sidekick and executive producer.

. Developed and executed promotions and events for the morning show.

Also worked with sales staff to generate revenue for these events.

. Established and maintained relationships with a broad spectrum of

contributors, organizations and community leaders; arranged for

interviews and special live broadcasts.

. Media and public relations coordinator and strategist.

. Assisted with the development and execution of public relations and

advertising strategies.

. Worked successfully with outside companies for special projects of the

station and morning show and kept relations and connections with vendors

that added revenue.

. Wrote daily show prep for morning show host.

. Talent Management

. Weekly scheduled all on-air talent and board operators.

. Assisted with music scheduling and music tests.

. Remote broadcast talent representing the radio station for clients.

. Personal endorser of client products and services.

. Managed and created morning show and personal web page and contests.

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. Wrote, produced, and voiced commercials. Also wrote imagers and

liners.

. Created daily imaging and production pieces.

. Scheduled topical and interesting guests for daily on-air discussion.

. Gathered audio for daily broadcasts.

. Maintained celebrity publicist database for on-air guest requests.

Logged and maintained past shows for future use.

( Screened phone calls and emails for show host.

. Research analyst for 3WS Home for the Holidays CDs. Worked with the

musical artists and BMI/ASCAP to obtain proper credits.

. Field producer of multiple remote broadcasts.

WPXI -TV Pittsburgh, PA

April 1993-May 2000, Freelance Producer

. Worked with Promotions Department creating and mixing daily topical

and news commercials for air on several Pittsburgh radio stations.

SKILLS

. Proficient in Adobe Audition editing software, Voxpro, ProTools,

Shortcut Personal Audio Editor (360 Systems), Cool Edit Version 2.1,

Prophet, and Mastermind.

. Experienced in NexGen music and commercial programming software.

. Proficient in Microsoft Word, Microsoft Excel, Microsoft Outlook

Express.

. Proficient in Operating Systems including Windows2000, Windows XP,

Windows Vista and Windows 7

. Social Media. LinkedIn, Facebook, Twitter.

. RCS Selector Music Scheduling

. Extensive experience with Comprehensive Music Tests.

. Strong hosting abilities

. Excellent Written, Oral, Presentational, and Interpersonal Skills

. Consistent Motivation and Creativity

. Proven ability to communicate plans across a complex matrix on a

corporate, regional, and functional basis, including presenting before

audiences of various sized and cultures.

. Successful experience in working effectively at a high level brand of

management and a proven ability to provide guidance and direction to

peers.

. Strong experience in internal communications and a strong sensibility

towards reputation and issues management.

. Seasoned communicator with excellent writing skills.

EDUCATION

University of Pittsburgh Pittsburgh, PA

Bachelor of Arts Degree, Communications 1988

*AFTRA member since 1991

*Five time March of Dimes Air Award winner for Best Morning Show

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Theresa Colaizzi References

Jim Merkel

Jim Merkel Voice Imaging

208 Huch Farm Lane

Mars, PA 16046

724-***-****

Dave Labrozzi

Vice President of Programming

CBS Radio, Baltimore, MD

WWMX, WLIF, WJZ-FM, WJZ-AM

Baltimore Orioles Radio Network

Maryland Terrapins Radio Network

1423 Clarkview Road, suite 100

Baltimore, MD 21209

410-***-**** ext 225

Gary Marince

SVP/Research and Development

Clear Channel Communications

412-***-****

Kenny Woods

Assistant Operations Manager

101.5 WORD FM

7 Parkway Center, Ste. 625

Pittsburgh, PA 15220

412-***-****

Sheri Vandyke

3WS Radio

Middays/Music Director

200 Fleet Street

Pittsburgh, PA 15220

412-***-****

Patrick P. Kennedy

Commissary Supervisor

Pittsburgh Zoo & PPG Aquarium

One Wild Place

Pittsburgh, PA 15206-1178

Phone: 412-***-****

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