Dana G. Champ

**** * *** ******* **** E. apt ***

Houston, TX 77075

337-***-**** cell

accgyo@r.postjobfree.com

Specialized Skills/Experience

Over ten years of experience in Customer Service.

Ability to manage high volume of calls in a demanding call center environment.

Skilled in Windows Operating System.

Maintained the company’s benchmark on a quarterly basis and received acknowledgement for

accomplishment.

_

Work Experience

LTD Financial Services, Houston, TX 6/2013-12/2013

Account Representative

Arrange for debt repayment and establish repayment schedules, based on customers'

financial situations.

Answer customer questions regarding problems with their accounts.

Advise customers of necessary actions and strategies for debt repayment.

Locate and monitor overdue accounts, using computers and a variety of automated

systems.

Verizon Wireless Call Center, Houston, TX 2/2011-8/2012

Customer Consultant

Assisted customer's with billing invoices, troubleshooting devices

and general questions about new wireless products.

Collaborated with team members in problem solving and skill building presentations.

Contacted customers to respond to inquiries and concerns.

Kept records of customer interactions and transactions, recording details of inquiries,

complaints, and comments, as well as actions taken.

Referred unresolved customer grievances to designated departments for further

investigation.

AT&T Call Center, Lafayette, LA 3/2005-2/2011

Customer Service Representative

Resolved customer’s issues and concerns by giving suggestions and helping the customer

make the best informed choice.

Assisted customers with billing inquiries, providing technical support for network and

device issues.

Answered general questions about new wireless devices.

Macy’s Department Store, Lafayette, LA 10/2003-7/2005

Sales Associate

Assisted customers with purchases, credit card applications, and making

payments on accounts.

Developed skills in merchandising and cash handling.

Answered customers' questions about merchandise and advise customers on merchandise

selection

Stocked shelves, racks, cases, bins, and tables with new merchandise.

Community Service

Volunteer-Star of Hope, Houston, TX, 12/2012-Present

Participant/Volunteer-Sister’s Network Breast Cancer Walkathon, Houston, TX, 4/2013

Education

University of Louisiana at Lafayette, Lafayette, LA

Completed two years of training in Marketing/Business

Contact this candidate