Project Manager
Resume:
Resume - Linda McDonald
Name: Linda McDonald
Address: ** ******* ****
Happy Valley Vic 3360
Mobile: 041*******
Summary of Skills
. Extensive experience as a Test Manager and hands on tester in both
Agile and Waterfall testing environments.
. Ability to strategise, plan, integrate and deliver both business and
IT testing activities.
. Extensive team leadership, mentoring, coaching and resourcing
experience.
. Ability to work on multiple applications in large complex IT
environments across diverse technologies and exposure to a wide range
of technologies.
. Ability to manage and communicate with multiple stakeholders at all
levels.
. Wide experience producing and implementing Test Strategies and Test
Plans for all phases of testing.
. Formal Project Management, Risk Management and IT project delivery
methodologies experience.
. Telecommunications services industry experience, including changeover
to NBN technology
. Proven ability to negotiate and liaise with all levels of an
organisation, with external suppliers and technical specialists on
matters including procurement/contract issues.
. Strong interpersonal skills, including written and verbal
communication skills.
. Experience with developing and implementing QA procedures.
Experience working on projects to ensure compliance with:
. SOX (Sarbanes Oxley) compliance - 25 applications upgraded to meet SOX
regulatory conditions
. PCI-DSS (Payment Card Industry) - 14 applications upgraded with audit
logging to ensure compliance with PCI-DSS requirements
Education:
. Associate of Science - Major in Information Technology
Work History
Program Test Manager - Telstra April 2010 - present
I have been working on a number of projects that combine both Waterfall and
Agile methodologies, leading test teams per project of between 2 and 8
testers across several projects.
Testing tools - Mingle, Quality Centre and JIRA.
Duties include:
. Settings in place processes to ensure the quality of products produced
are of the highest standard.
. Managing all phases of testing from functional through to User
Acceptance and Production Verification Testing.
. Training staff in the use of Mercury Quality Centre.
. Assisting in the management of data requirements.
. Managing the monitoring of and reporting on all test activity including
defect management.
. Developing, documenting and implementing test strategies and plans.
. Engaging with project managers, business analysts, software engineers
and users.
. Reviewing documentation from a number of vendors and recommended
changes where required.
. Managing 8 full time testers and 8+ user acceptance testers
. Organising and overseeing User Acceptance Testing
. Assisting testers with analysis of requirements to ensure test cases
cover all acceptance criteria
. Daily reporting of testing progress for all phases of testing
QA/Test Manager - CPA Australia Member First Project Oct
2009 - April 2010
. Developed and implemented CPA Australia Quality Assurance Plan
. Reviewed and implemented test strategies, plans and deliverables
related to both Vendors and CPA Australia to ensure that the Member
First project was thoroughly tested via good-practice methodologies for
an Agile driven transformation project.
. Planned the User Acceptance Testing Phase in conjunction with all
affected business units
. Conducted QA reviews of specified checkpoints in project
. Coordinated all testing activity undertaken by all parties across all
phases of testing, within the project
Project Test Manager - Telstra, Melbourne on the following projects:
2005 - Oct 2009
Telstra Transformation - Operation Support Reporting.
This involved reporting across several projects related to reporting from
over 20 source applications. Reporting via SAP Business Objects, including
Crystal and WEBI reports.
. Managed all aspects of Combined Acceptance Testing
. Trained staff in the use of Mercury Quality Centre.
. Assisted in the management of data requirements.
. Managed test team to ensure test execution within the agreed
timeframes.
. Managed the monitoring of and reporting on all test activity including
defect management.
. Developed, documented and implemented test strategies and plans.
. Engaged with project managers, business analysts, software engineers
and users.
. Reviewed documentation from a number of vendors and recommended changes
where required.
. Captured and rationalised business requirements and requirements
specifications.
. Managed 15+ testing resources, both offshore and onshore.
VIRSA GRC (Governance, Risk and compliance) installation on two large SAP
installations - Assets and Projects modules
. Managed all aspects of UAT and PVT testing.
. Trained staff in the use of Mercury Quality Centre.
. Managed test team to ensure test execution within the agreed
timeframes.
. Managed the monitoring of and reporting on all test activity including
defect management. This included both offshore and onshore development
teams.
. Developed, documented and implemented test strategies and plans.
. Developed and documented business processes
. Engaged with project managers, business analysts, software engineers
and users.
. Configured software for reporting and other functionality
SOX (Sarbanes Oxley) compliance project.
. Managed all aspects of UAT and PVT testing across 25 applications.
. Trained 25+ staff in the use of Mercury Quality Centre.
. Managed UAT test team to ensure test execution within the agreed
timeframes.
. Managed the monitoring of and reporting on all test activity including
defect management. This included both offshore and onshore development
teams.
. Developed, documented and implemented test strategies and plans.
. Engaged with project managers, business analysts, software engineers
and users.
Upgrade from FTP to SFTP - 30 applications upgraded to change interfaces
from FTP to SFTP, which included testing of the SFTPs into Telstra's
Enterprise Data Warehouse.
. Managed all aspects of UAT and PVT testing across 30 applications.
. Trained staff in the use of Mercury Quality Centre.
. Managed test team to ensure test execution within the agreed
timeframes.
. Managed the monitoring of and reporting on all test activity including
defect management. This included both offshore and onshore development
teams.
. Developed, documented and implemented test strategies and plans.
. Engaged with project managers, business analysts, software engineers
and users.
Telstra Shop Online Project - Upgrades to Telstra Shop Online - web based
application.
. Managed 3 full time testing resources involved in full end to end
testing of the Telstra Shop Online - Web Sphere Commerce Suite.
. Managed and 20+ trained UAT business staff, including training in the
use of Mercury TestDirector
. Managed test team to ensure test execution within the agreed
timeframes.
. Managed the monitoring of and reporting on all test activity including
defect management. This included both offshore and onshore development
teams.
. Developed, documented and implemented test strategies and plans.
. Engaged with project managers, business analysts, software engineers
and users.
. Organised performance and stress/volume testing
MO&M (Mobiles Ordering and Management) Project - web based application.
. Captured and rationalised business requirements and requirements
specifications.
. Managed 3 full time testing resources involved in full end to end
testing of the MO&M, using Netonomy software.
. Managed and 20+ trained UAT business staff, including training in the
use of Mercury TestDirector
. Managed test team to ensure test execution within the agreed
timeframes.
. Managed the monitoring of and reporting on all test activity including
defect management. This included both offshore and onshore development
teams.
. Developed, documented and implemented test strategies and plans.
. Engaged with project managers, business analysts, software engineers
and users.
. Organised performance and stress/volume testing
SAP Assets Project
. Managed all aspects of UAT and PVT
. Trained staff in the use of Mercury Quality Centre.
. Managed test team to ensure test execution within the agreed
timeframes.
. Managed the monitoring of and reporting on all test activity including
defect management. This included both offshore and onshore development
teams.
. Engaged with project managers, business analysts, software engineers
and users.
Australia Post - Melbourne
Test Manager - various eCommerce and SAP Applications June 2003 - May
2005
Responsible for the management of all aspects of Integration and UAT
testing including:
. Creation of Test strategies, Master Test Plans, Test Summary Reports
. Develop test reports including test execution and defect resolution
reports
. Develop Test cases
. Managed the execution of UAT by business users
. Trained all UAT resources in use of Mercury TestDirector
. Defect management, test execution and test script creation via Mercury
TestDirector
. Tested changes to SAP Finance module to accommodate integration with
Web based application.
. Tested Web based application on OpenVMS using BEA Web logic middleware
. Assisted with product release and documentation.
. Integration, regression and functional testing.
. Hands-on experience in load scalability testing using Mercury
Loadrunner (not proficient)
. Tested in multi-product and multi-version environments
. Experience with testing in rapid application development
Paperlinx - Melbourne
Test Manager / Trainer / documentation writer - Major SAP Greenfields
installation July 2001 - June 2003
. Documented all business processes and procedures for 4 modules of SAP
. Managed and assisted testing in all aspects of FI/CO/BW/SD SAP modules,
both manual and automated using WinRunner Quicktest
. Unit/Component/functional/integration/System Integration/UAT and
regression testing
. Testing of legacy interfaces
. Mentored project staff in use of FI/CO/BW transactions in SAP and
testing methodologies including V-model and waterfall
. Trained staff in use of various test tools including Quality Centre
and WinRunner Quickest, and
Commonwealth Rehabilitation Service, NEXUS Project, Canberra
SAP R/3 Test Lead/Trainer/ Helpdesk 1990 - June 2001
. Delivered SAP systems training ( classroom and on site)
. Delivered Individual follow up training
. Developed user training documentation
. Assisted with development of Finance & Service Delivery info. systems
. Assisted with development of front end for Sales & Distribution
. Assisted with developing and facilitating change methodology
. Assisted with training strategy
. User support/Helpdesk operator (servicing 1800 users) using 'Clarify'
software
. Developed user training documentation
. Managed the training delivery and testing of Training & Events module,
FI ( AP,AR, GL) and Workflow modules of SAP
. Documented business processes & system tasks
. SAP R/3 testing, both manually and using automated testing tool -
WinRunner Quicktest
. Y2K testing
. Trained administrative procedures and IT packages, including use
Microsoft Word, Excel, Internet
. Provided induction training of professional and administrative staff
Experience prior to 1990
. Restaurant Manager - 2 years
. Employment Officer - Commonwealth Employment Service - 3 years
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