Catherine E. Murriel

**** ****** ****

Collierville, TN 38017

901-***-****

accgwj@r.postjobfree.com

Sales/Office Manager

Highly organized with 10 years' experience; strong work ethic coupled with

the ability to adapt to various environments; an asset to any business and

will exceed expectations. Vast knowledge and experience with 2003 & 2010

Microsoft Office applications (i.e. Outlook, Word, Excel, PowerPoint),

Skilled in organizing, process improvement, and following-up for results,

with the ability to multitask/prioritize.

1 EDUCATION

University of Tennessee, Knoxville Graduated May 2010

B.A. Psychology

2 PROFESSIONAL EXPERIENCE

DIAL AMERICA MARKETING, INC. 2013

Sales Agent

. Conducted sales improvement classes resulting in a corporate wide

script modification and contributing to a 30% departmental sales

increase in 2013

. Consistently exceeded monthly sales goals resulting in recognition as

"Agent of the Month" throughout tenure

. Successfully resolved customer complaints on a daily basis

. Resolved billing inquiries

. Closed open issues and problems professionally, and timely

DOUG JUSTUS AUTO CENTER 2008 -

2010

Office Manager

. Streamlined "Process Workflow" resulting in staff reduction and

overall cost savings of 25% annually

. Developed new system for publishing monthly and quarterly profit and

sales summaries

. Primary liaison to customers ensuring a positive customer experience

. Negotiated and standardized office supply order process resulting in

35% cost savings annually

NEW DISCOVERIES EARLY LEARNING CENTER 2007 - 2008

1 Pre-Kindergarten Teacher

. Conducted quarterly gross motor and basic skill checks ensuring proper

skill development for children

. Analyzed results of gross motor skills check to identify areas to

adequately prepare children for kindergarten

. Presented multicultural children's programming resulting in expanded

exposure to different cultures

. Conducted literary reading, exposing children to advanced educational

material

Catherine E. Murriel

1230 Winoka Road

Collierville, TN 38017

901-***-****

accgwj@r.postjobfree.com

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GAP, Inc. 2002 - 2007

1 Freight Manager

Promoted to Freight Manager

. Supported and ensured execution of all shipping and receiving

processing procedures to floor-ready standards

. Implemented new merchandising stockroom placement system, resulting in

prompt and efficient customer service during peak business hours

. Increased customer service satisfaction scores by 35% per year

. Redirected activities as necessary resulting in higher than average

productivity standards

. Directed the staff including excellent follow up to ensure floor and

showroom replenished per company standards

2 Sales Associate 1999 -

2002

. Delivered exceptional Customer Service by greeting customer in a

friendly manner, making them feel comfortable, therefore increasing

the likelihood of making a sale

. Acknowledged and assisted customers promptly upon entering the store

. Assisted with duties, including restocking items and reconciliation of

the cash drawer

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