Clarissa J. Viers Portland, TN

Email: accgw6@r.postjobfree.com Phone: 615-***-****

Education

Bethel University, Nashville TN Dec. 2013-Present

MBA with a specialization in Human Resources

Middle Tennessee State University, Dec. 2009 Murfreesboro, TN

Bachelor of Education and Behavioral Sciences- Concentration: Fashion Merchandising and Marketing

Minor in Business Administration

Skills

Communication Financial and Banking Sales Recruitment Team Advocate

Administrative Clerical Mentoring Counseling Expert Customer Service

Excel Power Point Outlook Microsoft Word

PeopleSoft Oracle Silverlake IS3 Financials

Experience

01/2014-Present Anthem Career College Nashville, TN

Position: Community Engagement Rep

Job duties: Recruit students at local community events for enrollment and at kiosk located in Opry Mills mall.

• Recruit locals by asking vital questions about present career and past education goals

• Invite leads to campus for tour

• Communicate with Admissions to ensure leads gained through events and kiosk were contacted

• Continue creative recruiting techniques

• Report to Director of Admission and Community Engagement Manager on local leads

• Encourage public to further education

11/2013-12/2013 Sun Loan Company Madison, TN

Position: Assistant Manager

Job duties: Process loan applications for clients to help establish credit.

• Process application for loans via phone and walk-ins at local branch

• Determine budget and pull credit report for each application

• Communicate with manager to determine amount that will be given to client

• Collections

• Ensure accounts are up to date with correct information

• Cash handling

• Up sell account depending on client’s account status

• Solicitation

• Customer service

07/2013-12/2013 Torrid of Opry Mills Nashville, TN

Position: Part-Time Sales Teammate

Job duties: Greet customers and ensure each has a pleasant shopping experience. Maintain sales goals by

store standards.

• Sales (personal and teammates)

• Cash handling

• Maintain store appearance

• Organize and display daily shipment

• Complete floor sets when new trends come from corporate

08/2013-11/2013 Randstad Franklin, TN

Position: Assignment at Mapco Corporate-Brentwood, TN

Job duties: Review surveillance on corporate software system to listen to employees as they try to upsell

current company products for promotional value in stores.

• Submit end of day report using Excel

Clarissa J. Viers Portland, TN

Email: accgw6@r.postjobfree.com Phone: 615-***-****

• Keep record of all stores reviewed

• Update team on suspicious behavior by employees if any

10/2011-05/2013 University of Phoenix-Nashville Campus

Position: Finance Counselor

Job duties: Responsible for student body financial aid preparation and continuing certification.

• Administers financial aid on various student accounts

• Counsel students on financial decisions

• Meet with students/parents to help map out educational goals

• Handle inbound calls from students

• Stayed up to date on all changes with Title IV funding

• Responsible for sensitive documents to be reviewed by Department of Education

• Report to manager monthly to go over financial reports

• Maintain aging by completing collections process

• Responsible for past due accounts

• On average managed 250-300 student aid accounts

• Using IS3 and ORACLE systems to achieve daily task

• Administrative duties

08/2010-09/2011 Kelly Services Nashville, TN

9/2010-9/2011 Dolgencorp, LLC -License Research Tax Department- Beer and Wine

Job duties: Research and audit data to ensure acquisition of Beer and Wine Retail License.

• Researched on web of State, County, and City regulations for Liquor licenses

• Made outbound calls to city officials in regards to local license law

• Collected payment as well as sent payment on renewals for licenses

• Completed end of day report of research collected using Excel

• Reviewed leases for sensitive information of company agreement

05/2010-07/2010 Office Team Temp Agency Franklin, TN

Position: Assignment- Simplex Healthcare Administrative secretary in medical office

Job duties: General office work (organizing, filing, faxing, copying, etc.)

• Assisted nurses with filing

• Mail room duties

01/2010-05/2010 ACS of Nashville Nashville, TN

Position: Customer Service Representative-Recognized for excellent customer service

Job duties: Handle inbound customer inquiries for SprintPCS regarding their accounts

• Handled heavy call volume in call center environment

• Responsible for payments on customer account

• Basic troubleshooting with devices

• Handled escalated calls due to customer dissatisfaction

09/2008-01/2010 Green Bank of Cool Springs Franklin, TN

Position: Teller

Job duties: Handle financial transactions such as deposits and reconciliation.

• Heavy cash handling

• Assisted with new teller training

• Sales (new or existing accounts)

• Responsible for daily opening of bank operations and nightly closing of operations

05/2007-05/2008 Middle TN State University Housing Murfreesboro, TN

Position: Resident Assistant

Job duties: Assist in welcoming new freshman and returning student body to campus and assigned dormitory.

• Responsible for assigned dormitory of students

• Worked as a mentor for student life

• Handled crisis and emergency situations with students

Clarissa J. Viers Portland, TN

Email: accgw6@r.postjobfree.com Phone: 615-***-****

• Created and scheduled social events for students in assigned dormitory

• Worked as a desk assistant when needed in main dorm of assigned area

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