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Customer Service Manager

Location:
Greenville, NC
Posted:
February 02, 2014

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Resume:

Objective:

Seeking a laboratory analyst position while utilizing my standard aseptic

techniques, meticulous notes in a bound notebook, and computer skills to

the best of my ability.

Education:

East Carolina University, Greenville, N.C. December 2011

Bachelor of Science, Biology

Craven Community College, Havelock, N.C. May 2009

Associates in Science, Biology

Associates in Arts

Specialized Computer Programs/Skills:

Kronos Chiropad LIMS

checkMAX Inifinity SLIM

Trandotcom Medisoft MedACom

Loan Master Medical Manager Eclipse

Microsoft Office 103 WPM Typing Speed PC-Ace

Pro32

Atlas LMS

Biology Project Completed:

East Carolina University, Greenville, N.C.

01/11 - 12/11

Laboratory Technician

Provided research support in cellular and molecular studies, which were

designed to determine the health effects of hydrocarbons on marine life.

Identifying and measuring fish as well as creating histology slides were

included in this study. Duties consisted of IR spectroscopy, NMR, HNMR,

distillation, extraction, biochemical tests, documentation skills that

followed S.O.A.P and the use of recording a bound notebook, chemical

inventory, and understanding the cell function on the pH of different

fluids.

Craven Community College, Havelock, N.C.

12/07 - 5/09

Biology Student

Cleaned and maintained lab station, prepared specimens for lab testing and

performed test. Monitored results for quality and identification of

specimens and logged appropriate information and calculations.

Relevant Experience:

DSM Pharmaceuticals

05/12 - Present

Laboratory Analyst I

Perform analysis by helping with lab operations that are delegated from the

supervisor, SOPs and analytical procedures independently. Calculate results

and compare to specification limits. Inform supervisor immediately when lab

results do not meet specifications, and conduct root cause analysis.

Laboratory notebooks and records are documented to their entirety in a neat

and orderly fashion. Perform analyses including instrumental and automated

methods utilizing prescribed procedures and techniques. Valid data is

generated, report results on appropriate databases compared to established

specifications while adhering to cGMPs. Calculations are performed and

converted into laboratory data into a reportable form. Laboratory results

with specifications are compared for acceptability and determine if

repetition or OOS is required. Activities are scheduled in an orderly

manner to meet target dates for customer needs. Maintain and troubleshoot

instrumentation problems, project problems, procedural problems or

production problems as applicable. Prepare and/or review summary reports

and memos. Ensure safety, housekeeping and compliance issues are

maintained. Perform other duties as assigned.

Time Financing Services, Greenville, N.C.

08/09 - 12/10

Customer Service Representative

Processed loans and payments, debt management, customer service, cash

handling. Filed, maintained multi-line phones, faxing, copying, and

scanning machines.

P.K. Patel, M.D., Incorporated, Lawton, OK

12/06 - 12/07

Front Desk Coordinator

Responsible for debt management, data entry, verifying and disputing

insurance information, filing, and billing with ICD-9/ CPT Codes.

Maintained faxing, copying, phone system as well as opened and closed the

clinic.

Physiotherapy Associates, Jeffersonville, IN 05/06 - 10/06

Clinic Business Manager

Responsible for debt management, accounts payable, making bank deposits,

data entry, reading and projecting numbers using a profit/ loss statement,

verified and disputed insurance information, billed according to ICD-9 and

CPT codes as well as marketing the clinic. Delegated and managed others as

well as responsible for opening and closing the clinic.

Work History:

Westport Chiropractic, Louisville, KY 09/05 -

05/06

Limited Medical Radiographer

Baker Chiropractic Center, Louisville, KY 11/04 -

09/05

Chiropractic Radiographic Assistant

Languages:

Spanish (fluent)



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