JEBONY MITCHELL

816-***-****• **** Winchester Ave. Kansas City, MO 64133• accgrl@r.postjobfree.com

OBJECTIVE

Seeking to obtain a Project Coordinator position utilizing my organizational skills and ability to

coordinate multiple projects.

SUMMARY OF QUALIFICATIONS

• Direct sales & customer service skills

• Ability to work in fast paced environment

• Detail oriented, efficient, highly organized

• Excellent communication & relationship skills

• Basic knowledge of financial planning concepts

• Strong time management skills

• Ability to close over the phone

• Microsoft Windows applications, Excel, Outlook, Loan origination software

PROFESSIONAL EXPERIENCE

Nail Technician

Beauty Brands 2013-present

Provides consultations for potential clients advising them of the best nail application for their

needs. Creates and maintains one on one relationship’s in order to retain clients. Complies with

state regulated hygiene standards. Participates in continued education classes. Keeps current on

nail styles & enhancements. Upsells spa services to clients.

Telecom Analyst

AMC Entertainment, Inc. Kansas City, MO 2007-2010

Created a cost effective solution to eliminate unused phone lines and T1’s from 350 theatres

saving AMC approximately 1.4 million dollars.

• Coordinated the work and implementation of the project through effective

communications, taking and processing work orders.

• Planned and organized the activities of multiple project contributors to ensure services are

delivered on schedule.

• Established relationships with multiple vendors.

• Developed and maintained the process for tracking, scheduling, planning and problem

resolution.

• Created and maintained good relationships with internal departments and outside

vendors.

• Coordinated all service resources and vendors.

• Ensured that all theatres phone lines were set up according to the predetermined format.

• Converted all theatres to a National IVR system and removed all remaining phone lines.

• Served as a liaison between field technicians and theatre managers to ensure proper

installation of equipment.

• Coordinated installs, service activation and repair appointments.

• Created and maintained reports in SharePoint.

Mortgage Loan Officer 2005-2007

Home 123/New Century, Kansas City, MO

Self-generated mortgage loans from company provided leads and referral sources. Qualified

prospective borrowers and educated them of different loan programs. Acted as a liaison between

borrowers and internal business partners.

• Followed up on lead submissions and answered incoming calls.

• Structured loans and locked rates for borrowers.

• Worked closely with processors to ensure timely processing of mortgages.

• Closed sales leads over the phone.

• Collected financial documents from borrowers.

• Educated customers on loan process.

• Developed referral sources from realtors and network groups.

• Attended initial and ongoing training and seminars.

• Made sales presentations to potential borrowers.

Business Analyst VoIP Order Management 2000-2005

Customer Service Billing Specialist 1994-2000

AT&T, Kansas City, MO

Researched & gathered voice system data, order generation, schedule coordination and complete

change control lifecycle; including testing, implementation and verification of VoIP systems.

• Communicated with vendors and office contacts during and after cutover to verify

operations.

• Provisioned orders for VoIP service. Acquired & analyzed client’s application

requirements.

• Coordinated shipping & delivery of devices.

• Served as a resource for client questions & technical support.

• Handled email correspondence.

Presented AT&T products and services by building and maintaining customer rapport allowing

for the introduction of new products, services or upgrades to existing accounts.

• Enhanced department and organization reputation by accepting ownership for

accomplishing new and different request; exploring opportunities and added value to job

accomplishments.

• Answered incoming calls in call center setting.

• Researched and resolved customer billing disputes.

• Utilized multiple systems to provision orders & open trouble tickets.

• Tracked customer problems through resolution.

• Coordinated communication between local exchange companies & other departments.

• Ensured customer information was accurate in the database.

• Served as quality assurance for our team by sitting with customer service representatives

and evaluating quality of the calls.

EDUCATION

National American University 2000-2001

Information Technology

Park University 1994-1997

Business Management

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