Melissa A. Mullen

*** **** **** ******

New Castle, DE 19720

302-***-****

accgqq@r.postjobfree.com

Objective:

To obtain a position where my excellent business and people skills will

contribute to the growth and

development of an organization.

Summary of Qualifications:

. Ability to evaluate situations and resolve problems under changing and

stressful conditions

. Work daily in Microsoft Word, Excel, Outlook, as well as various other

programs

. Efficient in Power Point

. Excellent telephone etiquette

. Interact and communicate well with clients and co-workers

. Highly motivated, self-started, able to multitask numerous projects

Education:

. 2003-2004 The Art Institute of Philadelphia Philadelphia, PA

Associates Degree in Fashion Design and Marketing, Not Completed

. 1992-1995 William Penn High School New Castle, DE

High School Diploma

Work Experience:

. June 2005 - October 2013 Mortgage Network Wilmington, DE

Mortgage Closer

Government Insuring Post Closer

o Schedule loan closings and review necessary documents in order to

prepare for closing

o Review Title work and Closing Protection Letters to verify information

is correct

o Prepare closing packages for VA, FHA, MDCDA, DSHA and Conventional

loans

o Call borrowers and/or Title Companies to request necessary

documentation

o Verify accuracy and consistency of specifications in loan

documentation

o Obtain and review Homeowner's Insurance Policies and verify coverage

is sufficient

o Provide information regarding closing requirements

o Input borrower information to calculate loan interest, principal

payment and closing costs

o Assist Post Closing Department in obtaining any trailing documents

needed to get the loan purchased

o Assemble documents for delivery to Title Company or lending officer

for closing.

o Prepare files to sell to investors according to individual checklists

o Track files that need to be delivered according to the Lock expiration

date

o Verify accuracy of all information included in closing documentation

o Track borrowers, loan numbers, loan amounts, investors, processors,

ship and purchase dates

o Work on suspense items on a timely basis to ensure loans are purchased

before expiration date

o Process loan proof sheet for payroll

o Prepare Government Insuring Binders for each FHA Loan

o Track FHA loan conditioning and/or insurance.

o Miscellaneous office duties including greeting customers, answering

phone, ordering supplies, preparing Federal Express shipments and

monitoring equipment.

. August 2001 - June 2005 First Bank of Delaware Wilmington, DE

Bank Teller

Tax Administrator

Loan Administrator

o Cashed checks, made deposits and issued cashier's checks

o Provided excellent customer service to account holders

o Responsible for communicating with President, CEO, EVP and SVP on a

daily basis regarding daily operations

o Monitored tax preparer franchisees for possible fraudulent returns

o Assisted customers with Refund Anticipation Loans

o Created and maintained procedure manuals as needed to comply with the

FDIC

o Provided customer phone support

o Processed loan payments

o Assisted customers with all aspects of their loans

o Updated numerous reports for daily operational tasks

o Responsible for past due notifications

o Issued Cashier Checks for Loan Advances

References available upon request.

Contact this candidate