[Phone number]•[E-mail address]

[Your Name]

*** ********** **** *** *, WPB, FL 33406 • 561-***-****

Erika Cruz

Objective

To obtain a position in an office where my skills and prior education can be utilized to the best of my ability.

E xperience

June 2001 – June 2008

Publix WPB, FL

Customer Service Associate

Balance cash before and after shift

Assisting guests with returns, exchanges, and product location

Nov 2006 – Feb 2007

Pulg Development WPB, FL

Receptionist/Contract Manager

Maintain daily office procedures

Answer multi line phones

Review all sales contracts to ensure accuracy and sending to corporate office to proceed closing

schedules

Dec 2005 – Nov 2006

Jan, Peter, Weiss, P.A. WPB, FL

Legal Secretary

Prepare and maintain proper order of all activities

Assisted all clients with updates on their cases and complete all necessary documents

Answer phones and deliver messages to Attorneys

July 2005 – Dec 2005

Bally Total Fitness WPB, FL

Front Desk Manager

Supervised six customer service representatives on a daily basis

Reviewed all membership contracts for accuracy before forwarding to the corporate office

Balanced all cash in the safe before opening and closing on a daily basis

Education

Apr 2003 – Apr 2004

New England Technical Inst. WPB, FL

Cosmetology/Salon Management

Skills

Microsoft Word, Excel, QuickBooks, Bilingual (English & Spanish)

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