Sara Yuppa

** ********* ******, *********, ** ***42

201-***-**** cell: 201-***-****

accgku@r.postjobfree.com

Summary of Qualifications

Experienced, self motivated, conscious, business professional, able to work

independently and as part of a team. Core competencies in motivation and

supervision in conjunction with strong customer relations, organization,

and problem solving capabilities.

Professional Experience

Cresskill Animal Hospital, Cresskill, NJ 2013-Present

Customer Care Representative

> Create excel spreadsheets for next day appointments.

> Greet clients upon entering, determine nature of visit and direct

them.

> Answer heavy volume phone calls, schedule and confirm appointments.

> Handle cash and credit transactions.

Red Hawk Fire & Security, Fairfield, NJ 2004-2013

Project Support Administrator

> Collaborated with sales force by providing technical support,

participated in sales calls and provided feedback to improve targeting

strategies.

> Purchased commercial equipment and maintained warehouse inventory

control.

> Created and updated excel spreadsheets to manage project timeline.

> Administered customer accounts by utilizing JDE database.

> Handled customer complaints and concerns by researching and rectifying

issues.

> Responsible for billing customers and well as processing vendor

invoices.

> Trained new employees in computer applications.

ADT Security Services, Totowa, NJ 1996-2004

Service Management Supervisor

> Scheduled and instructed technicians to repair faulty equipment.

> Ensured technician repair work was completed to customer satisfaction.

> Coordinated with technicians to secure daily installations deadlines

were met.

> Improved filing system and customer service records.

> Conferred with customers to provide and obtain details of service

problems and resolve complaints.

Computer Skills

> Windows 98/2000/NT/XP/7/8

> Microsoft Office (Excell, Access, PowerPoint, Word, Outlook,

Publisher)

> Quickbooks

> JD Edwards

Education

> Institute for Integrative Nutrition- 2013

> Axia College University of Phoenix- In progress

> Ramsey High School Graduate

Accomplishments

> Notary Public

> Certification in Health and Nutrition

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