Amina Davis

**** ******** ** ***# ***

San Antonio, Tx

210-***-****

accgjk@r.postjobfree.com

Objective: A Guest Service Department Manager position utilizing my skills in excellent

customer service. Looking to utilize and further develop in other career

settings specializing in building loyal clientele, long lasting rapports by

showing exemplary customer care.

Experience:

April 2007 McDonalds San Antonio, Tx

to Present Guest Service Department Manager/Swing Manager

• Ensuring the proper training of crew/crew trainers the importance of

customer service

• Upkeep of assigned store equipment

• Assigning daily maintenance duties to crew/management

• Responsible for price and advertising changes

• informing crew and management team of upcoming changes, new

procedures.

• Efficiently handling customer complaints

• Creating "Golden Moments" and developing long lasting rapports

bringing back loyal customers

• Problem solving skills

• Maintaining professional environment under pressure

• Meeting deadlines in a timely manner

• Managing a shift of 6+

• Fast friendly service

• Efficient in cash handling (deposits, drawer changes)

• Handling store receipts (end of the month, receipt audits, filing and

organizing paperwork)

• Certified in Food Safety

Education: Sam Houston High School San Antonio, Tx

Diploma 2009

St. Phillips College San Antonio, Tx

n/a 2010-2011

References: Rita Jimenez (Kitchen Department Manager/Assistant Manager)

210-***-****

Letty Martinez (Former patch Supervisor) 210-***-****

Michael Charles (Former patch Supervisor) 210-***-****

Gina Campos (Former General Manager) 210-***-****

Brittany Albert (Co-Worker/Swing Manager) 210-***-****

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