Rick Darpino

*** ******** ** accgex@r.postjobfree.com Cell: 843-***-****

Ladson, SC 29456

Dedicated customer service manager with ASE certification and 24 years of experience in customer

service, management, and repair.

Areas of Expertise

Customer Service Management Customer Satisfaction Teambuilding & Training

Enhancement

Employee Management Cost-Reduction Strategies

Front-End Supervision

Facility Operations Management Complaint Handling &

Sales & Margin Improvement Resolution

Professional Experience

Tuffy Associates Corporation – North Charleston, SC. 04/08 to 12/10

Assistant Manager, 11/09 – 12/11

Lead Technician, 04/08 to 11/09

• Bank deposits, accountability, accounts payable, and payroll.

• Coordination of activities of workers in service department.

• Execution of daily operations of bay management.

• Management of customer service complaints.

• Responsible for recruiting, transferring, and termination of employees.

• Assisting customers with understanding parts, cost of repair, and ensuring maximum quality

service.

• Training and supervising employees, determining work standards, and employee evaluations.

• Processing claims in terms of defective work quality.

• Troubleshooting.

• Inventory.

Monroe Muffler Brake Goose Creek, SC. 05/98 to 04/08

Store Manager, 05/98 to 04/08

• Bank deposits, accountability, accounts payable, and payroll.

• Coordination of activities of workers in service department.

• Execution of daily operations of bay management.

• Management of customer service complaints.

• Responsible for recruiting, transferring, and termination of employees.

• Assisting customers with understanding parts, cost of repair, and ensuring maximum quality

service.

• Training and supervising employees, determining work standards, and employee evaluations.

• Processing claims in terms of defective work quality.

• Troubleshooting.

• Inventory.

FEDUKE FORD – Vestal, NY 12/91 to 05/98

Service Advisor, 12/91 – 01/94

Service Manager, 01/94 – 05/98

• Payroll

• Accountability

• Scheduling

• Liaison

Rick Darpino

9149 Markley’s Grove accgex@r.postjobfree.com Home: 843-***-****

Boulevard Cell: 843-***-****

Summerville, SC 29485

Sears and Roebuck Johnson City, NY. 05/86 to 12/91

Parts Advisor, Dispatcher,

Service Advisor/Night-time Service Manager, 05/86 to 12/91

• Vehicle Inspection

• Vehicle Repair

• Manage night shift

JD Byrider – North Charleston, SC

Salesman/Customer Service Representative, 4/11 to 8/11

• Customer Service

• Automobile Sales

Education and Training

Union Endicott High School 05/84 – 06/88

General High School Curriculum

Occupational Licenses and Certificates: ASE Certified, NYSDMV Licensed Vehicle Inspector

Contact this candidate