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Administrative Assistant Customer Service

Location:
Mountain View, CA, 94043
Posted:
February 01, 2014

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Resume:

Cindy Stokes

Administrative Assistant

accgev@r.postjobfree.com

Summary

Hi, I'm actively searching for my next opportunity as an Administrative Assistant. Please contact me by email

at c.a.stokes@hotmail or give me a call on my cell phone at 408-***-****.

Thank you.

I'm a dedicated and technically savvy Administrative Assistant with extensive experience supporting various

departments that includes supporting directors or managers around multi-tasking, prioritizing, and organizing.

• Highly dynamic administrative support and office management professional

• Strong organization, coordination and planning skills

• Expertise in coordinating schedules, generating and analyzing reports

• Process and review invoices, correspondence and improve processes and procedures

Strengths:

• Quick learner

• Analytical thinker and problem solver

• Results-oriented

• Handle challenges with ease

• Creative

• Take initiative

• Team player

• Work well under pressure

• Proficient in MS Office Suite: Excel, Word, PowerPoint, and Outlook

Experience

Administrative Assistant at DePuy Spine

2009 - 2012 (3 years)

• Provided administrative and business support to the Plant Manager of DePuy Spine’s manufacturing site

and supported other members of the management team.

• Planned, coordinated, organized catering, teambuilding events, holiday parties, and more.

• Managed calendar and arranged meetings and teleconferences for the Plant Manager and additional team

members.

• Coordinated travel, ground transportation, and hotel reservations for the Plant Manager.

• Set-up and processed all PO’s / invoices in Ariba and JDE.

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Accomplishments:

Completed 5S training LEAN Initiative - implemented organizational project to organize the Office Supply

Room.

• Organized BCP, (Business Continuity Plan), corrections to disaster binder for our Mountain View facility.

• Set up our facility equipment onto the ARM’s: (Asset Deployment Maintenance System) website.

• Coordinated Teambuilding events, charity drive, and offsite meetings.

• Experienced with filling out Visa/Passport applications for international travel.

• Enhanced communication between all departments and management team, fostering a sense of teamwork &

collaboration.

2 recommendations available upon request

Administrative Assistant at Kelly Services

2005 - 2011 (6 years)

• Worked for numerous companies: Intuit, Creative Labs, Air Products, Microsoft, Alza, Tecan, LifeScan,

DePuy Spine and others.

• Managed equipment assets and onboarding of vendors and new hires.

• Coordinated morale events/meetings/conference calls.

• Maintain confidential and personnel records.

Senior Administrative Assistant at LifeScan

2007 - 2008 (1 year)

• Supported two Directors in the HR Dept.

• Set up weekly status reports for open requisitions in the STAR's program.

• Tracked training invoices in Excel for training invoices,

• Organized PowerPoint presentations for training courses, type up training tools, and meeting notes.

• Assisted the HR Dept. by organizing their office files, and archived old files. Update the Employee

Handbook webpage with links to each HR policy.

• Trained as a Training Coordinator and helped coordinate training courses by setting up passwords, run

reports, and customer service.

• Processed expense reports in GXRs,

• Coordinate set of new employees (computer, phone, badge, and office supplies).

• Sent out FedEx, UPS, DHL, and mail.

• Ordered office supplies, coordinate meetings in Outlook, arrange catering, travel, Visa application, hotel

and ground reservations.

• Process vendor contracts and invoices.

2 recommendations available upon request

General Merchandise Clerk at Safeway

2003 - 2005 (2 years)

Ordering, stocking merchandise, inventory, training new employees, customer service, prices changes, and

assistant to the general merchandise manager

Administrative Assistant at NCS Learn

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1999 - 2001 (2 years)

• Supported the Multimedia and Publications Directors and their departments.

• Prepared monthly financial reports for the Finance Department - includes managing all steps in processing

legal contracts for bringing on contractors.

• Initiated upgrade to FileMaker Pro database and increased accuracy of entries by 10%.

Distribute mail, FedEx, and UPS. Process expense reports and invoices. Setup offsite meetings, seminars,

and travel. Kept an accurate account of contractors/consultants, temporaries, and outside vendors on a regular

basis by using FileMaker Pro.

1 recommendation available upon request

Senior Adminstrative Assistant at Applied Materials

1994 - 1998 (4 years)

• Supported two Patent Attorneys and two Patent Administrators.

• Processed patents through the United States Patent Office.

• Managed calendars for the Director of Patents and Senior Patent Attorney.

• Coordinated and in charge of patent incentive award program/plaques to inventors,

and created an Excel database/tracking system for the patent awards.

• Processed expense reports, invoices, and check requests. Organized meetings, catering,

and meeting presentations.

Setup PowerPoint presentations, travel arrangements for domestic and international travel, and Facilities

requests. Ordered office supplies and business cards.

Education

DeAnza College

Associate of Arts (AA), Education (Candidate)

Institute for Business and Technology

Certificate, Medical Transcriptionist

Volunteer Experience

Food Distribution and sorting food at West Valley Community Center

2013 - Present (1 year)

Food Distribution and sorting food at Second Harvest Food Bank

2010 - Present (4 years)

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Skills & Expertise

Time Management

Office Administration

Purchasing

Data Entry

Accounts Payable

Microsoft Office 2007

Facilities Operations

Meeting Scheduling

Receptionist Duties

Ordering Office Supplies

Administrative Assistants

Records Management

Event Planning

Global Health

Human Resources

Legal Assistance

Microsoft Visio

Lotus Notes

Safety Training

Scanning Documents

Presentation Development

Company Charity Coordinator

Visio

Scanners

Microsoft Office 2010

Travel Arrangements

Office 2010

Training

Fax

Spreadsheets

Coordination

Calendars

Management

Adobe Acrobat

Software Documentation

Invoicing

Confidentiality

Calendaring

Appointment Scheduling

Telephone Skills

Expense Reports

Internet Explorer

Office Equipment

Filing

Medical Transcription

Business Correspondence

Onboarding

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Heavy Calendaring

Copying

File Management

Interests

Enjoys hiking, biking, rollerskating, drawing, painting and gardening

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Cindy Stokes

Administrative Assistant

accgev@r.postjobfree.com

5 people have recommended Cindy

"Cindy was instrumental in keeping DePuy Spine working as an efficient machine. Anytime you needed help

with anything in the company, Cindy was always cheerfully there to help. Staff, management and vendors

always knew Cindy would be willing to undertake any problem and follow through to resolution. Cindy was

very well liked among her peers and would be a perfect fit for any company needing a reliable and

knowlegable administrative assistant."

Jeff Watson, Facilities Coordinator, DePuy Spine, worked directly with Cindy at DePuy Spine

"I have had the pleasure of working with Cindy for the last 15 months. Cindy has supported the plant

management team and other areas related to operations with much success. Cindy has taken on and

accomplished any task that I have directly asked her to perform. She has completed all of them on time or

before the requested due dates. Cindy is very focused and detail oriented. She pays particular attention to the

fine details. Cindy is a very popular person here at DePuy, is outgoing and personable. I would be proud to

recommend Cindy for any position based upon my individual experiences working with Cindy and having

Cindy work for me. I would be more than happy to discuss any recommendations concerning Cindy and her

position at DePuy Spine."

Jim Kennedy, Facility Manager, DePuy Spine, managed Cindy indirectly at Kelly Services contracting

with DePuy Spine

"Cindy is organized in her approach to work, develops strong rapport with her colleagues, and willing to take

on assignments outside her normal scope of work."

MARIA SIMON, Director of Human Resources, LifeScan, Inc. and Animas Corporation, managed Cindy

at LifeScan

"Cindy is a detail focused professional administrator. She is knowledgable and able with all standard

computer programs and a quick learner of specific business systems. She has provided me with expert

organizing, planning and office oversight. She works well with colleagues and has consistantly met or

exceeded my expectations of her. I would hire her again in a moment."

Anne Griswold, was Cindy's client

"Cindy was a huge support to our large department of in-house multimedia specialists (24 staff and full-time

contractors combined); and to the Publications team as well. Cindy is efficient and organized, and stepped

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into her Administrative Assistant role by quickly getting up to speed on all our processes. Cindy needed very

little direction and supervision which truly helped me in my role. If any issues surfaced, Cindy was quick to

address them herself or would immediately escalate them to bring about a resolution. Cindy maintained a

steady support to both department teams right through the eventual closing of the facility at the end of 2001;

and went above and beyond her role to gracefully facilitate closure for the departing team members. Cindy

exemplifies 'team player', and I would feel very fortunate to be able to work with her again."

George Whiting, Director of Multimedia, NCS Pearson, managed Cindy at Computer Curriculum

Corp/NCS Learn/Kelly Services, Sunnyvale, CA

Contact Cindy on LinkedIn

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