Resume

Robin D. Cuevas

**** ******* *** ****

Boulder City, NV 89005

accgei@r.postjobfree.com

702-***-****

Employment History:

Clark County Department of Real Property Management

**/**12 - 02/2013

. Office Specialist-Worked in Work Order Control and took a large volume

of calls and emails from customers who requested work orders for

work/maintenance to be performed at a County owned property in which

they worked. This included generating work orders on the departments

data base (SAP) for various skilled trades workers, electricians,

plumbers, carpenters, and painters.

Olympia Management Services

02/2012 - 09/2012

. Customer Service Representative- I spoke to homeowner's in person and

over the phone regarding their account(s) with a large HOA in Southern

Highlands. Assisted homeowner's with accounting issues, processed HOA

dues, answered a large volume of calls on a daily basis, and spoke to

homeowner's at my desk. I relieved the receptionist on a daily basis,

processed and distributed intra-office mail. Assisted the Architect in

scanning architectural applications and photographs. Issued and

processed HOA violations.

California Highway Patrol

02/2009 - 11/2010

. Office Assistant II - Responsible for processing stored/impounded

vehicle paperwork for the Area office. Utilizing CLETS (California Law

Enforcement Telecommunications System) to run license plates/VIN

numbers, and names of individuals. Responsible for maintaining and

ordering office, janitorial, automotive, and ballistic supplies. Cross

trained to work the arrest, subpoena, and citation desk. Selling

accident records to the public, handling money and balancing weekly

cash transmittals. Working the front desk officer on a daily basis

answering phones and assisting the public.

. Public Safety Dispatcher II - 04/07/2008 - 02/2009

Answering 9-1-1, public and allied agency calls. Radio dispatching,

documenting information in a computer aided dispatch (CAD) system

accurately and quickly.

Los Angeles County - Department of Coroner 07/19/2004 - 04/07/2008.

Senior Clerk - Triaged telephone calls from various police agencies,

mortuaries, and hospitals to determine if a death fell under the

Coroner jurisdiction. Issued case numbers for incoming Coroner cases.

Issued clearance numbers on death certificates. Dispatching

Investigator's and their transport drivers to field calls within Los

Angeles County.

Los Angeles County Treasurer & Tax Collector/Public Administrator

Operations. 02/2002 - 07/18/2004.

Supervising Clerk & Acting Secretary II - Assigned to the intake desk

issuing case numbers for estates the Public Administrator would

handle. Knowledge of Probate codes and assisting the public. Promoted

to acting secretary to the Assistant Operations Chief arranged

meetings for managers and other staff. Maintained log books for

policies and procedures, maintenance on our fleet vehicles. Timekeeper

for 30+ deputy probate administrator's within my section.

. Los Angeles County Department of Public Social Services/GAIN VI.

03/12/1999 - 02/2002

Intermediate Clerk & Acting Supervising Clerk. Worked as an entry

level clerk scheduling desk to bring welfare recipients into the GAIN

(Greater Avenues of Independence) program. I assisted the public at

the reception area and over the phone, Cross-trained to work as the

cashier issuing checks and cash to welfare recipients. Promoted to

acting supervisor, supervised 11-14 clerical staff in the cashier,

scheduling, and reception areas of the office. Writing

probation/yearly evaluations for employees under my supervision and

interviewing potential employee's for the Department.

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