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Customer Service Sales

Location:
Lumberton, NJ
Posted:
February 03, 2014

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Resume:

S hawn J Lynch

**** ****** **** ***** 862-***-****

Toms River, NJ 08754

accg64@r.postjobfree.com

Profile-Sports Minded Driven Sales Agent

NMLS License number is 228846-

Licensed in NJ, PA, CT, CA- All licensing up to date

Over 11 years of proven sales ability

Just passed UST SAFE TEST 11/15/2013

Excellent communication skills over the phone and in person

Proven ability to overcome objections and close the deal.

Strengths in:

Market appraisal and evaluation Knowledge of insurance and mortgage banking

Financing and banking relationships Sales and Marketing Strategies

Customer Service New business development

Microsoft Office and The Internet Personnel management and teambuilding

Excellent cold calling experience Accustomed to commissioned based career

Skills Summary

Management

• Able to consistently produce sales even in a down economy

• Hit quota and over- accustomed to working long sales cycles and hours

• Utilized interpersonal & communication skills when assisting staff with difficult

callers

Customer Service

• Utilized courteous and professional communications with clients and subordinates

• Continuously met or exceeded company mandated quota’s

• Brainstormed with team to identify strategies for improved efficiency.

Research

• Excellent problem solving skills and research techniques used when researching,

analyzing and resolving complex service issues

• Called upon research skills to gather account history when generating answers for

clients.

Employment Background

US Mortgage- May-2010 –August 2013

• Inside and outside sales through inbound and out bound calls and setting

appointments with realtors, accountants, etc.

• Do a thorough examination of the borrowers income and credit profile and then

qualify the homeowner for the proper financing of the home

• Stay up to date on products and guidelines of each state that I do business in

• Stay compliant and up to date with strict licensing requirements and continuing

education each year

• Proven closing ability in an ever-changing housing market

Mountainside Mortgage- 2006-Through 2010

• Inside and outside networking through social media and face to face

interaction.

• Handled inbound sales calls through radio and newspaper marketing for

prospective clients and set appointments for face to face sales presentations.

• Managed trainees with no experience and taught them the mortgage business

• Consistently the top producer of the company

Liberty funding services-2003 through 2006

• Handled inbound sales calls for FHA government loans that were direct

result of mailing campaigns from our company

• Outside sales to realtors and accountants-face to face

• Did closings for my sales team and post-closing customer service

• Managed the top sales team for my company 2 years in a row.

Education-

Lacey township High School- graduated 1995

William Paterson University-Bachelor’s Degree in finance-2002



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