Porsche C. Pearrie

**** ***** ******* **.

Las Vegas, NV, 89129

702-***-****, accg4k@r.postjobfree.com

Objective

To obtain a position with a prestigious company that will provide me with

the opportunity to excel to my highest ability while acquiring new skills

along the way.

Skills

. Excellent Customer Service skills - verbal, written, and via phone.

. Data Entry

. Microsoft Office Suite

. Hospitality-specific software such as LMS, CVPS, HOTSOS, and

Infinium/AS400

. Familiar with all standard office equipment

. Cash handling

. Works well in sensitive environments such as Human Resources and Medical

Records

. Excellent with a call center environment as well as personal and VIP

customer service.

Experience

MGM Resorts International Corporate

Human Resources - Shared Services - FMLA Administrator-Las Vegas, NV Oct

2013- Jan 2014

. Oversee Leave of Absence Cases for 5K+ employees for Luxor, Excalibur

& Bellagio-MGM Resort Properties.

. Approve employee cases through FMLA Medical Certifications and other

supporting medical documents for Company Medical Leave of Absences.

Monitor, track, and record time off for leaves.

. Partner with Employee Relations to provide support and recommendations

for employee issues related to attendance, FMLA (intermittent and

leaves) and other company leaves.

. Guide and counsel management and line level employees from various

departments on attendance and different leaves.

. Manage, approve, and track employee applications for Intermittent

FMLA.

. Organize and disseminate Leave of Absence reports to various property

departments; Communicate FMLA/LOA approvals and denials with

employee's managers.

. Propose, publish, and administer policies and procedures.

. Ensure federal and state regulations, as well as company policy are

followed in all areas of FMLA, ADA, and attendance in the Human

Resources arena.

Jan, 2012-October 2013: Caesars Entertainment - Las Vegas, NV

Employee Service Center Specialist

. Human Resources Generalist in a call center environment responsible

for all Caesars Entertainment HR functions across the United States

. Specifically and directly responsible for processing employee' FMLA,

Union Medical Leaves of Absence, and other Leaves of absence

. Handled calls on wide range of subject matter, including department-

specific programs such as FMLA, Tuition Reimbursement, Verifications

of Employment, and Employee reward programs.

. Directly handled processing of return to work and disability paperwork

such as Culinary Union, New Jersey State Disability, and other state-

specific claims

. Responsible for all general HR knowledge and policy/procedure within

Caesars Entertainment while being held to high customer service and

call center standards.

. Excelled in the use of call center and HR-specific software such as

AS400, REED LOA Tracker, Remedy, Interaction Client & Fax, and MS

Suite.

. Also a part of consolidated payroll operations within Caesars

Entertainment, and takes general incoming payroll questions from all

properties across the country

Sept, 2011- Dec, 2011: Spherion/Medco Health Solutions - Henderson, NV

Customer Service Representative

. Research and resolve pharmacy problem sleeves

. Respond to customer correspondence and inquiries

. Process customer requests assigned to Fairfield Electronic queues

(refill requests, claim forms, brochures requests, package returns,

pull & copies, etc.)

. Make outbound calls to patients to resolve concerns and inform of

order status

. Alert management to processing issues

. Research missing orders or non-receipt of mailed prescriptions

. Interact with Fairfield pharmacy operations and other dispensing

facilities to resolve processing delays

. Work with customer service pharmacists to resolve customer inquiries

in compliance with professional practices

. Take initiative to solve problems

. Perform any other required function to ensure quick and accurate

turnaround

. Other duties as assigned including, but not limited to Accounts

Receivable, Eligibility and E-View

Nov, 2010-July, 2011: The Cosmopolitan of Las Vegas - Las Vegas, NV

Valet Booth Attendant

. Part of the opening team for this high-end boutique hotel on the Las

Vegas strip

. Assisted in facilitation of invited-only guest events for opening and

after

. Skilled in use of the only stacker-type valet system on the strip

. Headed the Morale team for the dept

. Responsible for greeting all arriving hotel guests

. Provided directions and information on local attractions

. Answered inbound calls with standard company protocol

. Performed well with specific software such as LMS, CVPS, HOTSOS, and

email

. Provided excellent, unscripted customer service while adhering to

company standards to ensure guests enjoyed a remarkable experience

during their visit

Jan, 2010-May, 2010: AT&T - Las Vegas, NV

Tier 1 Technical Support/Customer Assistant

. Answered incoming calls and provided customer assistance for

registration, email creation, DSL, physical line signal testing,

modem/filter setup, and troubleshooting for the above mentioned

. Interact and coordinate with other departments to ensure customer

needs were met

. Skilled in basic computer knowledge and troubleshooting

. Received calls from internal and external customers

. Placed outbound calls as required

July, 2008-Jan, 2009: Spint Nextel - Henderson, NV

Tier 2 Technical Support Representative

. Answered inbound calls pertaining to Nextel technical issues

. Handled problems such as network outages, billing, equipment, etc.

. Data entry and utilization of MS Excel, Outlook, and Internet Explorer

. Interact and Coordinate with other departments to ensure timely

resolutions

Feb, 2006 - April, 2009: Charles E. Graham, M.D. - North Las Vegas, NV

Customer Service Representative & Administrative Assistant

. Answered inbound calls for optometry office

. Gathered patient information, data entry, and filing

. Utilized MS Office and Mozilla Firefox to perform daily duties

. Cash tendering

Education

Sept, 2004-July, 2005: Bryman College - San Bernardino, CA

Certificate of Massage

. Massage Therapy Studies

References Available Upon Request

Contact this candidate