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Customer Service Quality

Location:
Littleton, CO
Posted:
January 31, 2014

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Resume:

A DAM OTSEN

**** *. ******* ***, ******, CO. ****4 ● Phone: 720-***-**** ● E-Mail: accfsd@r.postjobfree.com

Summary

Excellent map reading skills. Good communication, writing and organizational skills. I am able to work for long

periods, independently and under pressure also, excellent knowledge of vehicle and able to do related duties such as

loading, unloading, hooking and many more. Varied driving experience including interstate highways, roads changed

by weather, and mountain - forest roads excellent eye-hand coordination, healthy physique, have a great work ethic and

adhere to safety measures on the job

H ighlights

• Class-A driver

• Delivery experience

• Effective communication skills

• Excellent personal hygiene

• Exceptional interpersonal skills & customer service

Experience

Oct 2012 to Present - APEX TRANSPORTAT ION Henderson, CO – Flatbed D r iver, Class A

Weighed materials or products, and recorded weight and other production data on tags or labels Maintained logs of

working hours and of vehicle service and repair status, read maps and followed written and verbal geographic

d irections read bills of lading to determine assignment details, following applicable state and federal regulations

performed walk-around inspection of 45’ Pipe Master trailer and 48’ f latbed t railers caring various loads from rebar to

equipment.

A pril 2012 to Oct 2012 - WH I TER I DER TRUCK ING Thornton, CO – Pneumatic D r iver, Class A

Weighed materials or products, and recorded weight and other production data on tags or labels maintained logs of

working hours and of vehicle service and repair status, read maps and followed written and verbal geographic

d irections read bills of lading to determine assignment details, following applicable state and federal regulations

performed walk-around inspection of 48’ to 53’ t railer.

J anuary 2012 to April 2012 - TRANSAM TRUCK ING Olathe, KA – Refer D r iver, Class A

Delivered in 53’ box t railer with maximum of 18 pallets and read maps and followed writ ten and verbal geographic

d irections read bills of lading to determine assignment details checked vehicles to ensure that mechanical, safety, and

emergency equipment is in good working order delivered to residential and commercial locations.

July 2008 to November 2011 - SPR IN T NEXTEL Englewood, CO - Quality Analyst

Coach, orient and train other employees as a result of maintaining and exceeding required performance standards.

Identification of customer care / technical support shortfalls and developing process enhancement policies designed to

ensure delivery of a quality service

Responsible for creating and managing content and ensuring workflow documentation quality and promoting and

coordinating knowledge sharing with Supervisor teams.

Document quality issues and performance measures for sr. management review.

A DAM OTSEN

2754 S. Lansing Way, Aurora, CO. 80014 ● Phone: 720-***-**** ● E-Mail: accfsd@r.postjobfree.com

Self-starter works independently with the ability to function in a fast paced environment. Effectively adapt and

perform in a changing environment.

Strong interpersonal skills, proficiently interacts on a professional level with members of the management and team

members. Proven ability to work successfully in an environment requiring strict attendance

10/05 to 6/08 - PARKER REC CENTER Parker, CO - Personal T rainer

Designed and implemented customers exercise programs with diet counseling to improve overall health and strength.

5/03 to 4/07 - ADAM'S CRANE Parker, CO - Owner / Operator

Boom t ruck:

Freightliner with a rear mounted crane.

Crane - 130' reach with a 7,000 lb. capacity.

All responsibilities included in running a small business.

Previous crane experience from 1982 – 1998 for Otsen Signs, Inc. in San Jose, California

E ducation

1998 West Valley Community College Saratoga, CA

• Certification in Networking Administration

Sprint National Management Training

Certificate from Careers World Wide Certified Truck Driving School 2011



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