Tasia Mathis

**** * ******

Chicago IL *****

708-***-**** Cell

773-***-**** Home

accfrf@r.postjobfree.com

KG & Comp Professional- Customer Service / Data Entry 08/2011-08/2013

*Answering 100-125 inbounds call per day

*Inputting customer information into an excel spreadsheet

*Closing, refunding, & updating customer accounts

*Resolving all customers questions & concerns

*Very detailed oriented

The Children s Place -Customer Service/ Cashier 12/2009-03/2012

*Providing excellent customer service on the sales floor

*Handling cash & credit transactions on the register

*Helping in the stock room unpacking incoming shipment

NORC - Data Entry/Customer Service 11/2007-12/2009

*Responsible for taking 50-75 inbound calls per day

*Responsible for taking clients orders for product

*Resolve customers request or issues quickly and effectively

Fresh Express- Customer Service/Data Entry 03/2007-10/2007

*Responsible for taking 75-100 inbound calls per day

*Processed excellent customer service

*Processed all internet orders for organization for completion

*Processed orders with credit cards

Collections Etc -Customer Service/Data Entry 09/2006-02/2007

*Provided satisfactory communication and written skills

*Heavy inbound-outbound calls daily

*Heavy data entry work

*Completing internet orders

Chicago Tribune- Data Entry/ Call Center 10/2002-06/2004

*Respond to and resolve customer complaints quickly

*Interact with customers, providing advice in the selections of products

*Heavy communications/written, verbal and organizational skills

*Interact with credit department with customer account status

Education:

Northwestern Business College 09/2006-03/2008

Skills:

Microsoft Word, Excel, 2003

Alpha Numeric, Numeric 11,000+

Type 40 wpm

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