Customer Service Manager
Resume:
CURRICULUM VITAE
VIKAS SINGH
Hohrainlistrasse 6
Mobile: +417********
Email: accfpl@r.postjobfree.com
Born on: 27 May 1985
Nationality: Indian
Permit Type: B (EG/EFTA)
Driving License cat: B
Languages: English & Hindi (Native)
German & Polish (Good)
French (Beginner)
KEYS OF SUCCESS
Positive attitude
Team work
Training
Communication
Continuous Improvement
OBJECTIVE
To find a challenging position to meet my competencies, capabilities, skills, education and experience.
PERSONAL PROFILE
As a diploma holder of Business management and currently pursuing B.Sc. in IT, I am now ready to
take on new responsibilities to further my professional career. My key strengths include strong
analytical and logical skills, an eye for detail, communication and interpersonal skills.
After obtaining relevant international work experience within the travel, tourism and hospitality industry
I enjoy working in a team and help others progress. At the same time I work well independently. As a
highly motivated and driven individual I strive on taking up challenges.
TECHNICAL QUALIFICATION
Present ICT Power User/ Supporter in SIZ
Bénédict Schule Zürich
2011 Programming with C#
Kantonale Berufsschule für Weiterbildung Zürich
2011 Introduction to ISO 9001
TÜV SÜD Russia
2011 German Language
Kantonale Berufsschule für Weiterbildung Zürich
2007-2008 Diploma in International Business studies
West Pomeranian Business School Szczecin Poland
2005-2006 Diploma in Hotel Management
Orchard School of Arts & Commerce Singapore
2005-2006 Diploma in Food & Beverage service
The City & Guilds of London Institute Singapore
2005-2006 Advance level Business English Certificate
Orchard School of Arts & Commerce Singapore
2003-2004 Basic German Language Certificate (Y.M.C.A) Delhi
EDUCATIONAL QUALIFICATION
2002-2003 Intermediate in Commerce
St. Sophia Sr. Sec. School Delhi India
(Accounts, Business Studies, English, Economics, Physical Education)
2000-2001 High School
New State Academy Sr. Sec. School Delhi India
(Science, English, Social Science, Hindi, Mathematics)
IT SKILLS
MS office, Networking, VMware, W indows7 and XP
PROFFESIONAL EXPERIENCE
1st Level Supporter
May 2012 -
Present As free lancer
Analyzing & resolving IT problems through phone, remote control and
personal assistance, User Administration, Software installations.
August 2011- Operations Manager
April 2012 Visavia AG (India Visa Application center, VFS GLOBAL)
Seilerstrasse 25, 3011 Bern
Customer service support.
Internal auditing.
Maintain good relations with embassies and clients.
Maintain quality, standard and business related reports.
Coordinating with IT department in India for technical issues.
Attend Business meetings and trainings.
Train the staff on regular basis with new rules and regulations.
January 2011 - Reservation Agent
April 2011 Kuoni Destination Management.
Ueberlandstrasse 360, 8051 Zürich
Handling of the daily quotations of sales office to assigned local agents
in Eastern Europe and North Africa.
Worked in B2B environment.
Routine Comparison of prices offered by agent.
Operation of assigned tours by using the operation system IN2000
Gaining confidence and invaluable experience in dealing with the wide
variety of people.
Worked with the team as enthusiastic as professional.
August 2009 - Supervisor
December 2010 Visavia AG (India Visa Application center, VFS GLOBAL)
Seilerstrasse 25, 3011 Bern
Customer handling and service support.
Processing visa applications for India.
To check correct form of documentation.
To submit passport and applications to the Indian Embassy and collect
visa as well.
Maintain good relation with embassy staff and report to the Counselor.
Coordinating with IT department in India for technical issues.
Schedule staff shifts and their responsibilities.
May 2009 - Assistant Manager
July 2009 Restaurant Central
Oberdorfstrasse 2, 5607 Hagglingen
Provide quality service support to customers
Manage team and their duties.
Handling reservations
Support staff service during big reservations or groups.
July 2005- Steward
August 2006 Rang Mahal Indian Cuisine
Pan Pacific Hotel Singapore level 3
7 Raffles Boulevard Marina Square
Attend VIP guests.
Provide quality service support to customers.
Working in a team.
November 2005- Steward (Part time)
April 2006 Sitara restaurant and lounge
291 Serangoon Building Singapore
Serving guests in lounge bar and restaurant.
Handling tour groups.
Scheduling buffet every day.
Working in a team.
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