Natalia Racic

**** ******** **, *** #: ****, Duluth, GA 30096

Mob: 678-***-****

Home: 514-***-****

accfjm@r.postjobfree.com

PROFILE

Proven Business & Systems Analyst with over 15 years of experience in business and system analysis,

system integration, requirements gathering & documentation, data analysis/modeling, achieving greater

profitability and building efficient & robust 24/7 reliable systems to process on line transactions. Skilled in

project management and consistently delivers projects on time and on budget. Solution oriented, creative

thinker, and detailed oriented with strengths in capturing, clarifying and confirming stakeholder requirements

using a range of techniques.

Masters Certificate in Business Analysis (MCBA) from York University, Toronto, Canada As a team

player communicates well through JAD sessions, brainstorming, interviews, focus groups, and requirements

workshops. Committed to on going professional development and advancement in IT.

Qualifications

Strong Track Record in Business Analysis requirements gathering through brainstorming,

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documentation with BRDs (Business Requirement Documents), use cases, flowchart, DFD (Data

Flow Diagrams), process flow diagrams, use cases, quality assurance, and project management.

Software Design Techniques (OO, top down, structured analysis, & component based design );

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familiar with agile SDLC project; seasoned experience with software modification, qualification, integration

and installation of the On Line Transaction Processing (OLTP) including Financial Applications

(Credit Card Authorization and Settlement), Airline Software (Reservation, Check in, Ticketing,

Cargo Systems, and Scheduling System), on the ground, as well as Satellite Communication &

Satellite Voice/Data transfer on board the aircraft.

Strong Track Record in QA Functional Requirements Testing, UAT, Integration Testing, Smoke

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Testing, End To End Testing, Performance Testing, Conversion Testing, Cross System Functionality

Testing and Credit Card Certification. Previous experience testing Web and .NET applications. Very

versatile in manual and automated testing, as well as using in house developed testing tools that

were generating Automated Test Scripts in order to generate online transactions on Stratus or Unisys

mainframes and send them to Web Servers. Also worked with client/server automated testing

programs written in C, and Oracle PL/SQL.

Baseline knowledge of web application architecture, web services, eComerce, eMobile,

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integration and database architecture.

Technical & Customer Training, User Support, creating technical and business documentation.

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Spoken Languages: English, French, German, Serbian, Bosnian, Croatian, Slovenian, Macedonian.

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Technical Skills

Hardware Sun Solaris, STRATUS Continuum, STRATUS XA2000, UNISYS, IBM, AS400.

Software SharePoint, SDLC, HTML, XML, SGML, JAVA, UML, SOA, Agile Scrum, ORACLE 10g,

PL/SQL, Oracle Case Tools, RDBMS, MS SQL 2000, DB2, COBOL, Fortran, VB, C, C++,

Crystal Reports, Track It, Smart Draw, Visio, MS Word, MS Excel, MS Power Point, MS

Project, MS Access, OSS, HP Quick Test Pro (QTP), Mercury Quality Center, IBM RQM,

MQ.

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Technical & Client/Server Technology, Object Oriented Design, Project Management Methodology,

Functional Software Release Management, Configuration Management, Business Analysis,

Quality Assurance.

Protocols TCP/IP, FTP, SMTP, X25, X28, PC1024, OSI, SNA.

Operating Windows 8/7/XP/Vista, MS SQL 2000, SPX DB Manager, UNIX, Sun Solaris, Stratus VOS, JCL.

Systems

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Experience & Achievements

Elavon – Atlanta, GA Jun 2012 – Jan 2013

Sr. Computer Systems Analyst /QA (Contractor)

Partnering with an established Elavon team in the design, development, and implementation methods used

to test, troubleshoot and verify newly developed or redesigned Credit Card software applications in a fast

moving, always changing environment.

Environment: Stratus Mainframes, VOS, COBOL, CICS, IBM RQM, Java, Oracle10g, SharePoint

• Analyzed business requirements, stored in SharePoint, and used them to plan and prepare extensive test

documentation.

• Created Requirement Traceability Matrix for Business Requirements and Matching Test Cases.

• With extensive knowledge of common QA practices & methodologies, responsibilities included, but not limited

to, reviewing the detailed project requirements, designs and/or data models, creating test cases in IBM RQM,

with pre- and post-conditions, test scripts, and test data to be used. Also, created and executed Test Plans in

IBM RQM.

• Stored automated test documentation in the SharePoint, including Automated Test Script Files, Requirement

Traceability Matrices, and Test Results.

Backend tested Oracle Data Base for Credit Card and merchant settlement.

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• Created and ran test scripts, for both automated and manual testing. Ran authorizations by using flat files on

Stratus mainframe or POS (Point Of Sale) devices. Analyzed and verified all test results that are crossing

multiple platforms including verification of the flat flies.

Conducted Test Case reviews with QA team members and was responsible for qualifying Credit Card

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and Settlement Applications for different merchants in Mexico and Brazil.

• Performed manual and automated tests on Stratus mainframe. Ran test scripts as part of the Regression Testing

for North-American Clients – BAU (Business As Usual).

• Trained and coached less experienced QA team members on POS (Point of Sale), MIDs (Merchant IDs), and

TIDs (Terminal IDs) as well as QA day-to-day testing responsibilities.

Delta Airlines – Atlanta, GA Oct 2011 – Mar 2012

Sr. Sr. Computer Systems Analyst / BA / QA (Contractor)

Responsible for verifying that new projects will work coherently with all SkyMiles Loyalty Applications and will

be installed seamlessly.

Environment: IBM Mainframes, VOS, COBOL, JCL, TSO/ISPF, HP QC, Java, SharePoint

Active contribution to the joint use case definitions and reviews with application development

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teams, SOA architects, developers and QA teams. Tracked and mapped out Use Cases, that were

relevant to SkyMiles Loyalty Data Base FLOYD DB stored in DB2. Participated in gathering SOA

technical requirements.

Gathered, defined, and reviewed the eCommerce eMobile Requirements, as well as Use

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Cases for nine different projects from SkyMiles Loyalty point of view. Worked wit h QA teams in

Minneapolis and India in order to validate test cases, review test cases and test reports.

Created Sky Miles related process flow diagrams.

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Defined the requirements for storing documents, related to the SkyMiles, in the SharePoint

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ECM (Enterprise Content Management). The documents included, but not limited to, exchanged

emails with customers, eTickets issued, all the project documentation including the project reports,

etc.

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Tracked all the scheduled work that was necessary within the SkyMiles Loyalty Applications,

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and created ad hoc reports that were stored in SharePoint.

Performed User Acceptance Testing on Delta Airline App.

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Created test cases and performed tests in a Web/Java environment. Also tested on IBM

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mainframe.

Backend tested SkyMiles Loyalty Data Base for PNR and Check in functionalities.

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Created and executed test plans, test requirements, test cases, and test reports in HP QC

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(Quality Center). Generated RTMs (requirement test matrices).

Tested eCommerce applications in different browsers, Internet Explorer, Firefox, Safari, etc.

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Wrote and/or reviewed test result documents, and created test result traceability matrices. Provided

performance feedback to direct reports.

Made sure that all the progress reports within SkyMiles Loyalty department were kept up to

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date and emailed them weekly to all the Project Managers, Stake Holders, and direct reports.

Assisted in maintenance and communication of project status reports and tracking. Worked on

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schedule with designers and developers on Loyalty existing Apps modifications.

Montreal, QC, Canada Mar 2011 – Sep 2011

Working from home and coordinating home projects improvements on my house in Ville Saint Laurent

(suburbs of Montreal), Canada.

SITA – Atlanta, GA May 2008 – Feb 2011

Computer Systems Analyst / QA / BA

Integrated new Software Additions to function coherently with operational Applications. Handled Software

Installation & Testing, as well as System Improvements and Support of existing Check in Application.

Environment: UNISYS Mainframes, CULL, COBOL, FORTRAN, HP QTP, Oracle10g,

Developed business client testing strategies, test plans, test cases, test scripts and traceability

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matrices for testing all the Check in System modifications, that depended on PNR and ticketing

testing. Performed manual and automated testing on the mainframe. Also developed and ran the

integration test scripts in order to test and verify software modifications prior to production

installation. Dealt with onsite stake holders and offshore programmers. Logged all the Test

Cases/Scripts in HP Quick Test Pro (QTP). Updated the documentation in order to reflect all new

S/W modifications. Backend tested Data Base for PNR and Check in functionalities.

Gathered technical requirements for software implementation of the new airline and worked with

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systems architects Data Base Architects on the technical eMobile requirements definition and

implementation.

• Troubleshot, coordinated, and maintained production CKI programs and applications, as needed.

Acted as a Software Release Manager and managed software generations on DEV, three QA, and

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three PROD systems for the different applications: Check in (CKI), Load Planning (LDP) and Flight

Departure Control (FDC) Applications.

Successfully resolved Software incidents and changes for the Boarding Pass and Bag Tag printing

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reported by the Airlines. Provided performance feedback to direct reports.

York University, Toronto, ON, Canada Sep 2007 – Jan 2008

Attended MCBA classes and worked on the final exam including team project for the MCBA program at

Executive Education Centre, Schulich School of Business, York University, Toronto, Canada.

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MediSolution – Toronto 2005 Oct 2007

Application Software Consultant/ Systems Analyst

Business Analysis, Technical and Business Requirements Gathering for Healthcare Sector, System

Configuration Management, Application Implementation, Customer Training, and Customer Support.

Met regularly with business partners and technical architect and facilitated JAD Sessions in order to

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gather and documented requirements. Produced BRDs (Business Requirement Documents), that

included process flow diagrams. Interacted with users, stake holders and vendors for full life cycle of the

project implementation. Developed use cases and functional specifications; coordinated the capture of process

models and functional testing, ensuring system is functionally appropriate, technically sound, and well integrated.

• Interacted with users and vendors for full life cycle of project implementation.

• Created and updated workflow diagrams, use-cases and screen mockups that are consistent with client

expectations as well as product documentation. Produced the SRS documents.

• Maintained and updated product roadmaps based on evolving business needs; Converted business problems into

clear requirements and project specifications which will be handed off to project managers for execution..

Analysed, defined, tested, and implemented new S/W Application to completely meet the needs and

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practices of North American scheduling practices. Testing included Front and Back End performance

testing. Transitioned product support to systems operations.

Performed technical support for Scheduling, Time and Attendance applications.

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Semi automated Scheduling Implementation process by defining Configuration Data Stream input to

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shorten Implementation Life Cycle while improving Input Data quality and integrity. Modified process

continues to save up to 50% of the initial Implementation Time while increasing Data Input

consistency and accuracy. Assisted in establishing end user training.

Montreal, QC 2004

Dedicated to technical and language upgrading including HTML/XML & JAVA, as well as obtaining

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Zertificat Deutsch (Certificate in German Language) to add value to professional credentials.

Additional “Technical, Professional, & Language Training” is documented on page 5.

Added to multi cultural experience through extensive travel throughout Europe, the Caribbean & US

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to build on previous global travel and exposure to diversity in Europe, Asia, and Australia.

SITA – Montreal, QC 1991 2003

Senior Systems Analyst Services Integration/Project Manager 2001 2003

Integrated new Software Applications to function coherently with operational ones. Also handled Project

Reviews, Business Analysis, Software Documentation Reviews, Technical Training, as well as System

Improvements and Support of existing On Line Credit Card Authorization (CCA) and Settlement.

Modified existing Track It application to be used as problem tracking tool; performed full test

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qualification cycle; wrote training documentation. Modifications included setting email notifications

with SMTP protocol. Trained SITA Aircom staff in Canada, Europe and Asia. By modifying Track It

application saved the company more than $40,000.

Replicated CCA UM20 System in Singapore, wrote Emergency Back up System Switch Over

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procedure, and trained Operations staff. By replicating CCA system in Singapore saved the company

millions of dollars by maximizing System availability to 99.99%.

Defined (SRS doc), qualified (Test Plan & Test Case docs), and coordinated switch of Montreal CCA

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links Atlanta DPC: from DTN to MTN. Montreal Atlanta connections where upgraded from PC1024 to

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X25 protocol. Transaction speed increased 64 times. Testing was performed for OLTP Credit Card

Processing on the Stratus mainframe.

2000

XA2000 Decommissioning Project Manager

Managed porting legacy applications from Stratus XA2000 to Stratus Continuum and decommissioning

Stratus XA2000. During this project also supervised Applications Testing, Qualification & Benchmarking for

Stratus Continuum platform.

Successfully performed external and internal resource co ordination and developed project plans.

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While maintaining 100% reliable operational production applications and systems, successfully

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ported all legacy Voice Applications, from Stratus XA2000 to Stratus Continuum with minimal down

time for on line transactions. XA2000 decommissioning continues to save US$120,000 per year in

Stratus Operational costs.

Developed Test Strategies, Test Plans & Test Cases. Performed the End To End testing including

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performance and load testing using in house developed tool. Verified Qualification Test Results.

Sr Systems Analyst Software Release Manager 1997 1999

Performed Business Analysis, System Operational Requirements, System Integration, Installation

Coordination, Y2K Software Modifications of Voice and Credit Card Authorization (CCA) related applications

& maintaining different source code versions. Also handled maintenance of ISO documentation, as well as

working with European software supplier.

Successfully analyzed, qualified, maintained & installed production releases of different applications.

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Meticulously maintained different software releases & application source code by using TPS.

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Produced Software Release Notes for all the different S/W Release Implementations in

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Development, Quality Assurance and Production Systems.

Established and coordinated operational procedures reviews to support application activities.

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Produced Trouble Shooting Document for all different Systems Application and DB monitoring.

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Trained new employees to ensure professionalism and performance and quality standards are met.

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ISE Systems Analyst 1994 1996

Completed new Credit Card Type Payment software system qualification & implementation, existing software

application support, as well as working with European software development team.

Successfully defined, qualified, implemented & integrated Pre Paid Credit (PPC) Cards based on

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ORACLE Data Base on line Authorizations.

Analyzed, defined, qualified and implemented various Report functions.

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Involved in analyzing and developing “End of the Business Day” & “Month End Processing”

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applications, Credit Card Authorizations & ORACLE Data Base Users (second line of support).

Certified and implemented Discover Credit Card as method of payment on board of the aircraft.

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Defined, tested and implemented settlement clearing files for Discover CC Issuer.

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Effectively managed different test, qualification and production software releases with TPS software.

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Systems Analyst 1991 1993

Business and Systems analysis, development and qualification of new on line Credit Card Authorization

(CCA) System. Authorization requests were sent from the Point of Sale (POS) on board the aircraft via

satellite to the Ground Earth Stations (GES), re routed to the mainframe using X25/X28 protocol), and finally

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sent to Credit Card Issuers. At the same time dialled phone number was sent to the Public Switched Data

Network (PSDN) via Ground Earth Station (GES).

Wrote the System Requirement Specification (SRS) for different Credit Cards CCs (Master

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Card MC, Visa VI, Japanese Credit Bureau JCB, and Universal Air Travel Plan UATP) use on

board the aircraft, CC settlement and reporting functions.

Certified and implemented all the above Credit Cards as method of payment on board of the aircraft.

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Defined, tested and implemented settlement clearing files for all the above Credit Card Issuer.

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Successfully performed end to end tests for all the above mentioned Credit Cards.

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Successfully tested Matsushita aircraft phone equipment at McDonnell Douglas laboratory in

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LA, CA.

Participated actively in successful service launch of the new Voice Link System that used Credit

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Card Authorization (CCA) on board aircraft.

Performed Factory Acceptance & Site Acceptance Tests for the Ground Earth Station (GES) that

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supported phone calls via Satellite link from the airplanes when they were flying above the ocean.

First airlines to successfully implement/launch this service were Lufthansa (LH) and Air France (AF).

Education

Masters Certificate in Business Analysis (MCBA), York University, Toronto, ON, Canada

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McGill Certificate of Proficiency in English, at McGill University, Montreal, QC, Canada

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Numerous Certificates listed in Technical, Professional, & Language Training (please see

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below)

Economist Diploma of Economics Informatics in the EDP (Electronic Data Processing),

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College of Economics in Varaždin, Croatia (former Yugoslavia)

Technical, Professional, & Language Training

Sep Oct 08 Initial DCS (Departure Control System) Training, at SITA Office, Atlanta, GA

Sep 07 – The Masters Certificate in Business Analysis program, at Schulich Executive School

Jan 08 of Business, faculty of York University, Toronto, ON, Canada

Nov 06 MediHR (Human Resources Software), at MediSolution, Toronto, ON, Canada

Dec 05 ASTRUM Zertifikat an dem SPX Expert Kurs Update version V7.2 R2, at ASTRUM,

Nuremberg, Germany

Sep Nov 05 Zeugnis/Certificate Level 7 – German Language Course, Toronto, ON, Canada

Aug 05 SP EXPERT Accounting Management Training, Toronto, ON, Canada

Jun 05 ASTRUM Zertifikat an dem SP EXPERT Kurs, Toronto, ON, Canada

May 05 SP EXPERT Scheduling Training, Toronto, ON, Canada

Dec 04 Zertifikat Deutsch, (German Language Certificate), at Goethe Institute, Montreal, QC

Nov Dec 04 JAVA Programming Language, at McGill University, Montreal, QC

Sep Oct 04 JAVA Fundamentals, at McGill University, Montreal, QC

Sep Dec 04 Deutschkurs auf dem Grundstufen III (Teil 2), at Goethe Institute, Montreal, QC

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May 04 Deutsch Intensivkurs Kleingruppe C1.1, at Goethe Institute, Hamburg, Germany

Jan Apr 04 Deutschkurs auf dem Grundstufen III (Teil 1), at Goethe Institute, Montreal, QC

Jan Mar 04 HTML for Programmers, at Concordia University, Montreal, QC

Feb 03 TCP/IP Protocol Concepts & Structures, at CRIM Formation, Montreal, QC

Oct 02 Excellence Through Service, at SITA, Montreal, QC

Apr 01 Personal Effectiveness, at SITA Training, Education & Development, Montreal, QC

Jun 02 Seagate Crystal Reports 8.5, at Learning Tree International, Toronto, ON

May 02 Introduction to Java, at CDI Formation Services, Montreal, QC

Nov 00 Project Management, at McGill Management, Montreal, QC

Jun 96 McGill Certificate of Proficiency in English, at McGill University, Montreal, QC

Apr 97 Designer/2000: System Modeling and Tools, at ORACLE, Mississauga, ON

Jan 96 Develop Applications Using Database Procedures (Oracle7), at ORACLE, Mississauga

Jan 96 Tune Oracle7 Applications, at ORACLE Education Services, Mississauga, ON

Jun 95 Implement Systems Analysis & Design Using Case Tools V5.1, at ORACLE, Mississauga

May 95 Develop Complex Data Models & Design Databases, at ORACLE, Mississauga, ON

Apr 95 Develop Applications with ORACLE Reports I (V2), at ORACLE, Mississauga, ON

Mar 95 Develop Applications with ORACLE Forms V4, at ORACLE, Mississauga, ON

Feb 95 Introduction to ORACLE PL/SQL (V2), at ORACLE, Mississauga, ON

Feb 95 Introduction to ORACLE PLUS (V3.1), at ORACLE, Mississauga, ON

Aug 95 Introduction to Quality Management Processes for Software Development,

at SITA Air Ground Systems, Montreal, QC

Dec 94 Software Systems Analysis and Design, at Learning Tree Intl, Toronto, ON

Jun 93 Application Design (F150), at Stratus Education, Maynard, MA, US

Dec 90 VOS Programmer, at Stratus Education, Maynard, MA, US

Nov 90 VOS Editor, at Stratus Education, Maynard, MA, US

Nov 90 VOS User, at Stratus Education, Maynard, MA, US

Jun Jul 87 7 weeks of USAS RES (Unisys Reservation System) continuous training in Minneapolis, MN, US

Eighties Numerous IBM System Analysis and Data Base courses at the IBM training site in

Radovljica, Slovenia (former Yugoslavia)

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