LANE SHUPE

**** ********* ***., * ******, T X * *504 • Home: 9-56-627-**** • Cell: 9-56-566-**** • accfbm@r.postjobfree.com

Professional Summary

Qualified [service advisor]with over 7 years in fast paced customer service and center environments. Personable

and professional under pressure. [service advisor] excelling at customer satisfaction and retention. Pre and

post sales support specialist. Flexible and hardworking in deadline driven environments, very knowledgable in

auto service all aspects of repairs

Skills

Trusted key holder Mediation capability

Creative problem solver POS systems expert

Exceptional communication skills

MS Windows proficient

Quick learner

Multi-line phone talent

Work History

Service advisor, 01/2007 to Current

Boggus Ford-Lincoln – 1400 e hwy 83, Mcallen texas 78502

Answered an average of [35-45] calls per day by addressing customer inquiries, solving problems and providing

new product information.

Greeted customers entering the store to ascertain what each customer wanted or needed.

Politely assisted customers in person and via telephone.

Earned management trust by serving as key holder, responsibly opening monday through friday,never calling

in sick or late.

Wrote service repair orders and followed through with customer concerns and repairs needed with estimate.

Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.

Answered product questions with up-to-date knowledge of sales and store promotions.

Handled daily heavy flow of paperwork and cooperated with the accounting departments on invoicing and

shipping.

Scheduled weekly inventory pickups and deliveries with vendors.

Contributed to annual store sales of $[two] million per year.

Scored in top 10% of employees in successful resolution of issues

GENERAL MANAGER, 10/2006 to 01/2007

HOUSE OF CHINA – Mcallen, TX

Managed day to day operations in restaurant ordering food,products,made schedules and performed any

other duties needed.

Scheduled weekly inventory pickups and deliveries with vendors.

Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.

Monitored cash drawers in multiple checkout stations to ensure adequate cash supply.

Service advisor, 04/2006 to 10/2006

Hacienda Ford – Edinburg, TX

Wrote up service tickets for customers and followed through with repairs needed.

Facilities Director, 09/1997 to 04/2006

Salvation Army – 1600 north 23 rd st, Mcallen Texas 78501

Managed staff of 35 45 people a time,training, scheduling,ordering food for shelter clients and banquets for civic

clubs including Lions,rotary and kiwanas clubs.

Responsible for hiring personal and making sure building repairs were done when needed procured estimates

for repairs and new equipment.

Responsible for the design and preparation of all menu items for private home/office setting.

Supervised kitchen staff of 20 people and ensured proper event set-up, food preparation, kitchen clean-up

and proper shut down.

Received and delivered quality products to restaurant from supply warehouse in a timely manner.

Managed food delivery for 200+ guests for special events

General manager, 03/1982 to 01/1997

Beacon harbor rest. – Mcallen-Harlingen-Austin, Texas

Managed 65 person team of cooks and back of house staff for a high end restaurant.

Assisted in maintaining preparation and service areas in a sanitary condition

Supervised kitchen staff of 20 people and ensured proper event set-up, food preparation, kitchen clean-up

and proper shut down.

Responsible for coordination of up to 18 servers in restaurant with capacity of 200.

Ensured freshness of food and ingredients by checking for quality, keeping track of old and new items, and

rotating stock

Estimated amounts and costs of required supplies, such as food and ingredients

Trained new employees

Mixed ingredients, such as liquor, soda, water, sugar, and bitters, to prepare cocktails and other drinks

Provided excellent customer service

Education

High School Diploma: buisness/1 year college,

U T Pan American - Edinburg, TX

Certifications

Master certified for Ford products and service through FORD NORTH AMERICA

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