DAVID FALZARANO Page *

** ********** *****, *********, *** York 14616 • 585- 697-4524 • accfb7@r.postjobfree.com

CAREER SUMMARY

Accomplished professional with a proven ability to develop and deploy global quality and lean

strategies that support business metrics. Recognized leader guiding geographically diverse teams

toward common goals by creating teamwork- based environment and employing common tools and

processes.

AREAS OF EXPERTISE

• ASQ Certified Manager of Quality/ Organizational • Certified Lean-Six Sigma Black

Excellence Belt

• •

Design for Six Sigma (DFSS) Global Experience

• •

Project Management Supplier Quality Management/

ISO-9000

• •

Coaching and developing staff Manufacturing management

PROFESSIONAL EXPERIENCE

ITT Corporation, Rochester, NY

Global Manager, Supplier Quality and Development 2007- present

Responsible for developing internal processes for supplier performance management and development for an

$11B corporation. Provide Quality leadership in the Global Supply Chain team and lead virtual teams

comprised of site and supplier resources. Develop and implement best practices of supplier performance

management and deploy these best practices across the organization.

• Developed and implemented a Premier Supplier Development Process encompassing key operations

metrics. On time deliveries and incoming quality improved by 18% resulting in a total Cost of Poor

Quality savings of $1.8M.

• Developed and deployed an online Corrective/ Preventive Action application across global sites. This

application resulted in improved communication and cycle time of CARs. The project was awarded a

Gold Ring of Quality award from ITT, the highest quality award available.

• Led a global Supplier Green Belt Certification program in which key suppliers attended Green Belt

training in exchange for completing critical improvement projects. This initiative resulted in improved

quality, delivery and inventory turns and was awarded a Silver Ring of Quality award.

• Led an international team of Supplier Quality Engineers in which suppliers were assessed, qualified and

managed. Initiatives included processes and tools focused on supplier qualification, management and

development.

VirtualScopics, Inc, Rochester, New York

Supplier Quality 2006- 2007

Responsible for developing, ensuring compliance, and process improvement for all external suppliers. Led

efforts to develop and manufacture medical devices including determination of requirements, determination

of acceptance criteria and evaluation and verification for both suppliers and the associated supplied goods

using DFSS initiatives.

• Developed and implemented a New Product Development procedure and successfully led

development and production of five medical devices from concept through development including

production using outsourced suppliers.

Eastman Kodak Company, Rochester, New York

1999 - 2006

Worldwide Quality Director / Supplier Quality Manager

Established worldwide quality system for the Worldwide Digital Media Manufacturing division,

encompassing 4 global sites, for all digital media products with over 20 international vendors. Led

new product development cross-functional teams through Design for Six Sigma initiatives.

DAVID FALZARANO Page 2

585- 697-4524

Assessed performance, identified gaps and developed solutions. Developed and maintained quality

process, guidelines and procedures used to deploy the Supplier Quality Process.

• Contributed to commercialization of 15 inkjet products ranked 1 st and 2nd worldwide achieving two

years’ customer complaint-free production. Utilized six sigma principles with worldwide teams,

developing total customer value product specifications and achieving exemplary process capability

results.

• Increased call center customer complaint resolution by 40%. Designed and implemented a standard data

collection sheet capturing key product information that led to more immediate root cause identification

and improved complaint resolution.

• Led cross-functional product improvement team, reducing supplier defect level 70%, with $500K

productivity improvement. Established on-going QA process, ensuring product quality.

• Reduced customer complaints and increased customer satisfaction to less than 3 defects per million units

sold. Standardized RCA/CAPA processes and introduced QAS to maintain improvements.

• Established supplier quality process achieving double digit productivity and six sigma quality for key

vendors, rated best in class and adopted company-wide. Led multi-functional team, identifying quality

measurements. Developed supplier quality agreement instituting quality, on time delivery and

productivity metrics acceptable to both parties.

Manufacturing Manager

Managed manufacturing processes and supervised operations staff of 40 for the Plating, Heat Treat and

Waste Treatment department. Responsibilities included managing costs, productivity, delivery, cycle time,

and quality issues. Responsible for environmental issues regarding state and federal regulations. Increased

customer satisfaction, reduced overall waste by documenting and clarifying customer requirements.

Eastman Chemical Company, Rochester, New York

Manufacturing Quality Engineer/ Analytical Chemist

Directed quality management efforts and initiatives for a food manufacturing division. Led

implementation of a Total Quality Management program including personnel training and

development. Responsibilities included managing yield, cost, productivity, capacity, and quality

concerns regarding key products, process improvements and troubleshooting as well as interaction

with customers. Responsibilities also included adherence to GMP, FDA and AIB regulations

PROFESSIONAL DEVELOPMENT

• Bachelors in Chemistry, St. John Fisher College, Rochester, NY

• Certified Lean/ Six Sigma Black Belt

• ASQ Certified Manager of Quality/ Organizational Excellence

• ASQ Certified Quality Engineer

• Senior Member, American Society for Quality

• Manufacturers Alliance for Productivity and Innovation (MAPI) Quality Council member

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