Dale Stegman

*** ** ********* **** *****: ***-

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Topeka, KS 66606

accfad@r.postjobfree.com

Profile

Technology Manager with 10+ years leading multidisciplinary teams in

planning, implementing, and supporting diverse technical information

systems solutions. Passionate about leading, learning, team building, and

problem solving. Proactive process improvement focused. Possess strong

leadership and interpersonal skills. Background includes application

support, project management, technical system implementation, policy

development, and process implementation.

Experience

Systems Engineer - Stormont Vail HealthCare

06/12 - 11/13.

Tier 3 Support as Windows System Engineer. Technical implementer for

multiple application upgrades. Windows Systems installer extensively using

VmWare. Citrix application deployment. Microsoft SQL Administrator

including build, upgrade, maintenance, and performance improvement from

single database systems up through multiple database clusters.

. Proactive Monitoring: Led continued growth of System Center Operations

Manager through Distributed Applications, Service Monitoring, and

Availability Reporting.

. Technical Project Lead: Technical implementation upgrade leader for

interdependent McKesson scheduling, purchasing, surgical record,

financials, and reporting systems.

. Conversion: Led SQL db infrastructure for Electronic Health Record

applications for hospital and clinic. Worked closely with contractors

on data migration in to Epic combined hospital and clinic health

record.

. SQL Administrator: Performed multiple SQL version upgrades from

version 2005 to version 2008 R2 for various applications.

. Recovery: Successfully performed business continuity exercise at

Sungard for Active Directory, Citrix infrastructure, and SQL based

application recovery.

Technology Manager - Stormont Vail HealthCare

2005 - 2012.

Managed 25 personnel including Server Team, Networking Team, Business

Continuity, Storage Area Network, Unix Engineer and Helpdesk Supervisor.

Lead teams in planning Capital budget. Estimate and maintain operating

budget. Managed installs and upgrades for infrastructure. Set strategic

plan for lifecycle of infrastructure.

. Leadership: Led teams in strategic planning and standards direction.

Inclusive budget planning approach brought better ownership through

understanding of decision making process improving staff morale.

. Strategic Thinking: Kept abreast of new technology developments;

propose and implemented cost effective solutions improving processes

and procedures. Implemented virtual server technologies that reduced

physical server hardware by 40% while server resource allocation times

went from weeks to days.

. Innovation and Creativity: Foster team environments where continuous

improvement can occur through respect, listening, planning, and

implementation. Tiered storage implementation led to 27% reduction in

annual maintenance costs while increasing storage footprint

. Customer Service: Brought new staff into a customer visit program

increasing connection with business units. Staff commented on better

sense of service and purpose in their effort for care. Customer

satisfaction increased with personal connections to staff.

. Budget Planning and Maintenance: Responsible for budget and

maintenance on Technical Operating Budget including maintenance and

support contract management. Worked closely with CIO to estimate

Capital budget during planning phase then implemented within budget.

. Server and System Management: Led team implementing structure for

Systems Center Operations Manager alert team increasing proactive

issue recognition and response. Increased operating system patching

compliance by 30% over a year working with Vendors, Engineers, and

customers by driving processes towards automated installation.

. Planning and Implementation: Planned and implemented a $1.5 million

hardware rollout as part of a $10 million dollar Epic Electronic

Health Record rollout.

Support Supervisor - Stormont Vail HealthCare

2002 - 2005.

Manage Server Infrastructure team initially. Later given additional

responsibility for reporting structure for Help Desk team

. Customer Service: Met regularly with customers seeking critique and

feedback for increased satisfaction. Improve satisfaction by

implementing an email request process automated into Incident

Management. Implemented surveys and metrics for customer satisfaction

scorecard.

. Policy and Procedure Implementation: Wrote multiple Information

Technology Policies. Examples include Account Creation, Account

Lockout, Account Timeout, Email Data Retention, etc. Implemented

internal education of processes for policy compliance.

. Risk Management: Designed and implemented per ITIL best practice

policies and procedures for Change, Incident, and Alarm Management.

. Crisis Management: Led downtime response teams in multiple

disciplines, analyzing root cause then planned and implemented

remediation steps.

. Mentor Staff: Interacted with staff finding areas of interest for

continued personal and technical growth. An individual progressed

towards SQL DBA track and passed his SQL Master certification.

Implemented compensation process for increasing certification

accomplishments.

Support Analyst - Stormont Vail Regional Information Systems and Stormont

Vail HealthCare, 1996-2002.

Server, Desktop, and Application support. Application project manager.

. Application Support: Helpdesk Support for Hospital Billing

application.

. Directory Administration: Novell Network administrator which later

transitioned to Microsoft Active Directory.

. Project Management: Project implementation lead for new applications

for Neurology, Endoscopy, and Cardiology.

Technical Expertise

Microsoft Windows Administration: NT4 through 2012, Print Server, Active

Directory, DNS, DHCP, Group Policy, Terminal Server, application

administration and troubleshooting.

Microsoft Clustering: High availability design, implementation, and

administration.

Microsoft SQL Administration: Clustering, performance design, optimization,

issue troubleshooting.

Virtual Server Implementation and Administration: VMware, Hyper-V,

XenServer.

Microsoft System Center Products: System Center Operations Manager, System

Center Configuration Manager.

Citrix: XenApp Terminal Server Administration, Netscaler load balancing and

application presentation, Provisioning services.

SAN Administration: Provisioning and troubleshooting for IBM, Equallogic,

Xiotech, Nexan, and EMC.

Scripting: Batch, Visual Basic, Powershell scripting

Business Continuity: Recovery planning, practice. Backup administration in

TSM and Avamar.

Security: Author policies, educate process, govern, CheckPoint

administration, Juniper SSL VPN administration, Trend Micro Office Scan

Suite Administration.

Hardware: Dell, HP, and IBM Servers, Dell and Cisco UCS blades and chassis.

Electronic Health Record Administration: Epic Systems Administration,

NextGen, McKesson Horizon Patient Folder.

Leadership

Leadership growth through Continuous Learning using Center for Creative

Leadership.

360 Leadership Assessment Plan Completed, 2008.

Boy Scouts of America Wood Badge Recipient, 2003.

Kansas Hospital Association Leadership Institute, 2002.

Boy Scouts of America as Den Leader, Cub Master, Assistant Scout Master,

Scout Master.

Education

Master of Business Administration, Baker University, 2008.

Bachelor of Science in Electrical Engineering Technology, Kansas State

University.

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